Debenhams sale on now

atticus_finch_2

Spoke too soon.. gutted they've cancelled my order

Barbapapa_2

Nine items ordered, 'unable to fulfill' all nine. Game over Debenhams for me.

buyitall

Email received, 2 of my 4 orders still cancelled, not sure if this applies to the other 2 too:
Dear Customer

Thank you for placing your recent order with us.
!
We regret to inform you that we have experienced a small technical issue with our stock ordering system which has resulted in a number of items on orders placed yesterday have been unable to be fulfilled. You will have received an order update detailing the cancelled items.
!
Please rest assured no money has been debited from your bank account.
This error has now been corrected, if you still want the order this will need to be re-placed and can be done so either in-store or online.
!
May we once again apologise for the inconvenience caused on this occasion.
!
!
!
Debenhams Customer Service


The information in this E-mail and in any attachment is confidential and is intended solely for the addressee. Access, copying, disclosure or use of such information by anyone else is unauthorised. If you are not the intended recipient please contact postmaster@debenhams.com.
While reasonable efforts are made to ensure these files are free of virus infection and offensive materials, if something of this nature is inadvertently sent to you, please destroy it, accept our apologies and contact postmaster@debenhams.com with details of the sender. We will ensure that action is taken immediately to prevent any recurrence. Debenhams accept no responsibility for any views expressed by the originator of this email.
Debenhams Retail plc (reg. no. 83395) Registered in England and Wales.
Registered office: 1 Welbeck Street, London W1G 0AA.
Debenhams Retail (Ireland) Ltd (reg. no. 239481) Registered in Ireland.
Registered office: Ireland Region Office, 54-62 Henry Street, Dublin 1.
http://www.debenhams.com

Williams-mama11

Just had a e-mail too saying item cancelled although it hasn't told me which order lol not helpful, guess i'll have to see what arrives haha! X

Jazzy_B

I made 2 orders,both before 8 o'clock, and I've just received the same email.
Win some,lose some.

pepperoni_2

Last night when I looked there were over 2000 items in home section at 70% off, today there were 240 or so.#
Guess they listed things they just didn't have...would imagine 99% of things are due to be cancelled.

nikki702

I got the same email too maybe they sent it to everyone.. my orders say submitted to supplier placed those at 8pm

buyitall

My other orders have now been cancelled too. What a waste of a Friday night!

purplebutterfly

It is so annoying when they keep saying "you haven't been charged" or "no money has been debited from your account".

No, technically it hasn't been debited - but is HAS been reserved so it is unavailable to spend. We're still going to have to wait to have the money freed so what's the difference?

Williams-mama11

How do we find out what items were cancelled? Wait out and see what arrives? According to the e-mail another should of been sent saying what was cancelled lol