Using the Financial Ombudsman

kahluagirl

nobody can answer that apart from you.i would say they MIGHT be able to use that against you in court.find out how much it'd cost you to take them to court and then make YOUR decision.good luck

Edinburghlass_2

knowledgeboy wrote: »

Have been too-ing and fro-ing with First Direct re: Bank Charges of nearly £7000 on 2 accounts since April '07, contacted the Financial Ombudsman Service who are currently dealing with my case.

Today I receive a letter with an offer from First Direct for £5580.00 should I settle or go the whole hog?

Part of me says 'you had nothing so accept', but the other part says 'they have taken hard earned money from me so go for it'?

Any ideas folks????:money:

If the FO are handling your case you need to let them know you have had an offer from the bank and for how much.

honory

Hi all,
I have successfully claimed against Lloyds TSB on 3 occasions before (for my sole account, my husband's sole account and our joint account) and got back all the money plus interest.
However as we still have the accounts and although I try not to ever so hard we have still been charged twice since then. Once when a cheque written by me would have taken us £7 overdrawn they returned the cheque and charged us £35 (this was despite the fact that I transferred the money over at 10.15am that morning!) and secondly when we went overdrawn by £10 whilst on holiday.
Because the court route was mighty stressful I have thought about trying to reclaim the money through the ombudsman. I should send the first two letters (requesting the money back and then threatening legal action) but then what should I do? Do I then contact the Ombudsman? Has anyone done this before and can they help me through it? All advice gratefully received!

Beate

If I got a pound for every of my answers lost through merging threads while I respond....

Basically, you have to give the bank 8 weeks before you contact the FO, unless the bank contacts you earlier, saying this is their last word and advising you to go to the FO - then you can go there straight away.

The procedure is detailed in Martin's bank charges article, and read this thread!

ripski

Edinburghlass wrote: »

If the FO are handling your case you need to let them know you have had an offer from the bank and for how much.

I went MCOl for Nat West - A bank --- successful.
I am now trying Barclaycard for Credit Card charges They have offerred me £360 for a claim of £865 on the grounds of the difference betwen the £12 and the £20.
Would you advise that I again use Court or try the FO. Fo appear cheaper and less hassle ie do it for you -but I am bothered that FO is the same office which produced report re £12.00 fee being fairer.
Any advice appreciated

acameron

My orginal claim was for £2200 and I received a letter today stating that they will pay a goodwill payment of £758.50 and that the money will be deposited into my account and I have 14 days to reject it. I checked an lo and behold the money was in my account. I called them straight away and told them that I wasnt accepting the payment, they then offered me £1100. I decided to reject there offer and I am now going via FOS. This maybe a gamble but I am willing to go all the way with this one, I find the Bank of Scotlands tactics very sneaky and if I touch the money that is laying in my account it is resulted in payment.

Be careful

Edinburghlass_2

ripski wrote: »

I went MCOl for Nat West - A bank --- successful.
I am now trying Barclaycard for Credit Card charges They have offerred me £360 for a claim of £865 on the grounds of the difference betwen the £12 and the £20.
Would you advise that I again use Court or try the FO. Fo appear cheaper and less hassle ie do it for you -but I am bothered that FO is the same office which produced report re £12.00 fee being fairer.
Any advice appreciated

No, the FO is is the Financial Ombudsman and OFT is the Office of Fair Trading, two totally different things.

There seems to be a bit of an urban myth about the FO and the difference between £20 and £12 as you can see from this quoted post. In fact one MSE user, whose name escapes me sorry, his FO advisor has asked Egg to justify why they charge £16.

Originally Posted by techspec
I was told this too, via this or the CAG site, so i went via court against Barclaycard.

Yet, i spoke to the FOS on Friday, and was told that this was not true.

They said you can claim the FULL amount, and not just the difference..

I have now submitted a claim via the FOS for my Lloyds TSB card.

Edinburghlass_2

Beate wrote: »

If I got a pound for every of my answers lost through merging threads while I respond....

Sorry......

nicola1312

Does anybody know how long this will take, I know it is longer, but just how much longer would it be?

Edinburghlass_2

For all claimants using the FO please have a read of their fact sheet on what will happen meantime in view of todays announcement.

http://www.financial-ombudsman.org.uk/faq/bankcharges-testcase-quickguide.pdf

Its worth reading even if you haven't put your claim via the FO as it is the most comprehensive fact sheet I've read this evening.