Does anybody use iZettle for taking payments ?

helenapetre

Hi, I've had the card reader for eight months. During that time I've taken twelve payments, and on two occasions the customer has come back to me and said they were charged £3 extra. The second one was a MasterCard payment, contactless.
My sales record says they were charged £14.00.
The second customer was very hostile and has said that they were going to post a warning about me on Facebook groups! I ended up giving them £14 back, just to take the pressure off. I want to be known as trustworthy, as I am a small-time trader reselling greetings cards.
I called iZettle this morning, and they offered to investigate, and said that "some banks will treat this payment as a cash transaction and charge an extra fee". They couldn't tell me which banks would do this, or when it might happen.
As the damage has already been done and I am not confident about using my machine again before the results of the investigation are made known, i have decided to go with Connect Pay/Adelante, as this is what my card selling parent company recommends. I have sales events this weekend, and I believe I just have to download an app to my phone, having set up via my parent company in a matter of moments.
WE shall see!

lynseydee

helenapetre wrote: »

Hi, I've had the card reader for eight months. During that time I've taken twelve payments, and on two occasions the customer has come back to me and said they were charged £3 extra. The second one was a MasterCard payment, contactless.
My sales record says they were charged £14.00.
The second customer was very hostile and has said that they were going to post a warning about me on Facebook groups! I ended up giving them £14 back, just to take the pressure off. I want to be known as trustworthy, as I am a small-time trader reselling greetings cards.
I called iZettle this morning, and they offered to investigate, and said that "some banks will treat this payment as a cash transaction and charge an extra fee". They couldn't tell me which banks would do this, or when it might happen.
As the damage has already been done and I am not confident about using my machine again before the results of the investigation are made known, i have decided to go with Connect Pay/Adelante, as this is what my card selling parent company recommends. I have sales events this weekend, and I believe I just have to download an app to my phone, having set up via my parent company in a matter of moments.
WE shall see!

I'd be interested in to hear how you get on with this.