Tesco Grocery Delivery Substitutions

Paddles

I once got PlayDoh for bubble bath It was a childrens bubble bath so I guess there was a (tenuous) link there! I sent it back but realised I should have kept it actually because it would have been an excellent bargain!

No other interesting subs to report though... oh Asda gave me mixed herbs instead of mixed spices last week but while that's a bit daft it's not very exciting

OrkneyStar

sarahg1969 wrote: »

They did something similar to me. I ordered 2 packs of own-brand 4 breaded chicken fillets and they subbed with 2 packs of Birds Eye. The Birds Eye were more expensive than the Tesco ones, so they price-matched. But... there were only 2 in each pack. So I got 4 pieces for the same price as 8! Why didn't they send me 4 packs of 2?

The thing is, if I shop in-store I don't expect them to give me the more expensive brand at the price of the cheaper ones, when the cheaper ones are out of stock. Instead I make a choice- 'do I want them enough to pay more, or can I wait until the next shop when the cheaper ones are in stock?'
If you don't want to possibly pay more for subs then select the 'no-subs' option and simply don't get that item if it is out of stock.
I am not sure why you would expect to get a more expensive item for the price of the cheaper one, just because something is not in stock?

Raksha

OrkneyStar wrote: »

The thing is, if I shop in-store I don't expect them to give me the more expensive brand at the price of the cheaper ones, when the cheaper ones are out of stock. Instead I make a choice- 'do I want them enough to pay more, or can I wait until the next shop when the cheaper ones are in stock?'
If you don't want to possibly pay more for subs then select the 'no-subs' option and simply don't get that item if it is out of stock.
I am not sure why you would expect to get a more expensive item for the price of the cheaper one, just because something is not in stock?

Or you could take your money else where, if the store offers you a sub, 90% of us would be happy to accept what they offer, especially if its a better brand for the same price, this means they've got your money instead of you going somewhere else (and possibly going back there next week)

OrkneyStar

Raksha wrote: »

Or you could take your money else where, if the store offers you a sub, 90% of us would be happy to accept what they offer, especially if its a better brand for the same price, this means they've got your money instead of you going somewhere else (and possibly going back there next week)

We cannot even order online up here, despite having a Tesco. We have to buy in the shop and they can drive it home for us, and I think we can maybe phone but that's it!

sarahg1969

OrkneyStar wrote: »

The thing is, if I shop in-store I don't expect them to give me the more expensive brand at the price of the cheaper ones, when the cheaper ones are out of stock. Instead I make a choice- 'do I want them enough to pay more, or can I wait until the next shop when the cheaper ones are in stock?'
If you don't want to possibly pay more for subs then select the 'no-subs' option and simply don't get that item if it is out of stock.
I am not sure why you would expect to get a more expensive item for the price of the cheaper one, just because something is not in stock?

I didn't expect more for my money but I expected a substitute similar to what I'd ordered. I'd have been happy if there was nothing similar. I'd have accepted that, but what they sent me was half the quantity of what I'd ordered, so not like for like. They could have just left that part of the order unfulfilled instead of half providing it for the same price.

pulliptears

andrew-the-cat wrote: »

I think you have to take peoples stories of subs with a pinch of salt. Personally I have never seen any outrageous ones like a Twix bar for Tampax. In fact I haven't ever seen any which really don't make sense, but unless the website starts asking the customer to specify alternatives for EVERY item they order in case they are out of stock, you will never keep anyone happy. If a customer orders a 6 pack of Walkers cheese and onion crisps, but it is out of stock, do you:

substitute it for a 12 pack of Walkers cheese and onion crisps, knowing that it will likely cost them at least 70% more and they will not be refunded the difference;

I use Ocado, which is completely different again, but I was always under the impression that any substitution made would be given at the original price not charged more?

katiejones

pulliptears wrote: »

I use Ocado, which is completely different again, but I was always under the impression that any substitution made would be given at the original price not charged more?

You are correct, you would not be charged the extra. If you ordered 6 pack of crisps and we had to give you a 12 pack, then you would pay the 6 pack price xx

OrkneyStar

sarahg1969 wrote: »

I didn't expect more for my money but I expected a substitute similar to what I'd ordered. I'd have been happy if there was nothing similar. I'd have accepted that, but what they sent me was half the quantity of what I'd ordered, so not like for like. They could have just left that part of the order unfulfilled instead of half providing it for the same price.

You did expect more (read the last line of your original post ). But like I said, in store you would not have got any better in terms of options, if you had only wanted to spend £x then you could only have got the amount they supplied to you, at the that time, or waited untik the cheaper one was in stock. At least they sent some.

andrew-the-cat

pulliptears wrote: »

I use Ocado, which is completely different again, but I was always under the impression that any substitution made would be given at the original price not charged more?

Every store has their pros and cons, one of Ocado's pros is that they do not charge the difference for substitute items if they are more expensive. Not everyone does that.

Clearly customers are happy to live with paying the difference if they get a more expensive item though, our Online department is massively expading at the moment, in our store alone we are DOUBLING the size of it over the next 12 months.

aileth

I barely get any substitutions by Ocado, and when they have been, as above, haven't been charged anymore for subbed item if higher quality. I tend to get a lot of the 3 for £10 meat to freeze and have had waitrose lean mince subbed for Duchy Originals mince and price has been adjusted in line with the offer. I have to say though, I am quite tempted to do shopping with Tesco for fun to see what I get Russian roulette of groceries!