Gobsmacked by Argos Policy!!!

Nick_Sellick

Hi All,
I'm not sure if I am being naive or if you will agree with me.
Last evening I reserved a Kindle Fire at Argos for £99.00. When my wife went in to collect it she was told that it had gone up to £129.00. She explained that it had been reserved. They said you reserve the product not the price. It didn't say on the item that the price was due to go up. While I accept that this is probably legal, am I alone in thinking that it is appaling customer service. I spoke to the manager of the branch and he basically wasn't interested. I would have thought they would be after my money. What do you money savers think. I have since bought it cheaper at The Carphone Warehouse with free delivery!!
Cheers
Nick

Guardsman

Yes I would expect to pay the then advertised price if I reserved something from their current stock.

arcon5

Same here, i'd expect to pay the price reserved at also. But unfortunately there's not really much you can do about it. Some supermarkets also do the same with grocery shopping online also.

Forwandert

Argos do have a little flexibility on this rule. I've managed to negotiate the difference in price a couple of times.

Raksha

My OH had similar with Galaxy Tab (x2) - he threatened to walk out and they yeilded

shaun_from_Africa

A lot of it might be due to the time of year.
The manager may have thought that if he refused to sell at the price that was current at the time the reservation was made, he would have no problem with selling to another customer at the higher price.

Meadows

I am sure it tells you at the time of reservation that you pay the price that it is on the day of collection not the reserved price.

I recently reserved a TV (had to wait three days for it to be delivered to the store and the price had gone up £10).

halibut2209

Not gobsmacked at all. You reserve the item, not the price.

Going against my beliefs I must ask; if the price had been reduced to £79.99, would you still have been happy to pay £99.99?

MamaMoo_2

If it's on special offer, it will normally say "offer until xx/xx/xx"
Also, the reservation T&C's do state

a) For products reserved online for store pick up or any other reservation service the price you pay is the price in store on the day of collection.

So really, you should have known beforehand that you're simply reserving the item, and prices are subject to change.

antrobus

Nick_Sellick wrote: »

...
Last evening I reserved a Kindle Fire at Argos for £99.00. When my wife went in to collect it she was told that it had gone up to £129.00. She explained that it had been reserved. They said you reserve the product not the price. ..

Is that what Argos mean when they say it's "a better way to shop online, Argos it."? Presumably by 'Argos it' they mean 'it's pot luck how much we'll charge you for the product'?

Nick_Sellick wrote: »

... While I accept that this is probably legal,...

Sadly true, I believe. Their offer of a £99 Kindle fire was just that, an offer. They can withdraw it at any time and change their mind prior to you actually handing over the money and getting your mitts on it.

Guardsman

They e-mail you and text if you supply them with your number the reservation code that means they have your contact details.
If they have changed the price then surely they could inform us they have done this especially if it's gone up by such a large ammount.