Gobsmacked by Argos Policy!!!

vyle

Guardsman wrote: »

I do not reserve unless I intend to buy it.

As someone who had the unpleasant job of clearing more than fifty unclaimed reservations off my reserve shelf at work today, you'd be in the minority. Where I work, we charge the reserved price, or a cheaper price if the price drops, and still people don't come back, causing so many lost sales because we're effectively out of stock because of these time wasters, so I can see why argos charge the price on the day. It's a gamble for the customer, but one that can pay off.

Truth be told, if you want it at a given price on the day, buy it on that day, not later on.

Rolandtheroadie

Highlandlass28 wrote: »

Does ticking the box simply mean they wont send you offers ?
They can still use it to inform about your order.

What order?

It's still only a reservation.

shaun_from_Africa

zaax wrote: »

Maybe an email to consumer direct about false advertising. Tesco's have been done for this scam recently. Advertising one price but the stores haven't got the item at that advertised price.

How exactly is it false advertising?
When you reserve an item, Argos will have that particular item in stock at the chosen store and the price at the time of the reservation will be that which was shown on their website so if you reserve and collect in a short space of time, you will in all likelyhood get the item for the advertised price.

Argos shouldn't have put the price on the email & a price has been agreed - it's on the email and T&C's can't over ride it.

No selling price has been agreed. All they have done is to show a price and then allow prospective customers to offer to pay that price.
When you buy from a shop, goods will have a price ticket on them or on the shelf and if you take an item to the checkout desk, they don't have to agree to sell it to you at the price shown.
This is basically what Argos have done in this instance.

Highlandlass28

scotsman4th wrote: »

What order?

It's still only a reservation.

Order reservation does it really matter ?
They still send you a reservation number and ticking the no SPAM box does not change that.

Highlandlass28

vyle wrote: »

As someone who had the unpleasant job of clearing more than fifty unclaimed reservations off my reserve shelf at work today, .

I would not class that as a unpleasant task,

System

Highlandlass28 wrote: »

I would not class that as a unpleasant task,

He could work in a pet shop. It's dead puppies he's clearing of the shelf

Rolandtheroadie

Highlandlass28 wrote: »

Order reservation does it really matter ?
They still send you a reservation number and ticking the no SPAM box does not change that.

Yes. An order would be paid for, a reservation has not.

You supply your email address to get a confirmation email sent to you. (confirming your reservation number).

vyle

goater78 wrote: »

He could work in a pet shop. It's dead puppies he's clearing of the shelf

Damn, you found out my secret!

Unpleasant was the wrong choice of words....more annoying. Standing in a very cramped cupboard, making multiple trips back and forth with arms full of goods, all awkward sizes and shapes, any having to put them back on the shelves.

And it's frustrating seeing how much people love to waste our time by reserving things they have no intention of buying. I could have sold four more galaxy notes today, but couldn't because we were out of stock and the reserved ones expired at the end of today, and the numpties didn't come back for them.

Highlandlass28

scotsman4th wrote: »

Yes. An order would be paid for, a reservation has not.

You supply your email address to get a confirmation email sent to you. (confirming your reservation number).

Why do you keep stating the obvious lol
Nobody has said that a reserved item would have been paid for.
By giving them your contact details they then have a easy way of letting you know if anything has changed from the time you placed the order/reservation.
If I reserve something I would normally either book it last thing at night or before I leave for work in the morning, During working hours I will not have access to the Argos website to check if they have changed their terms and conditions or changed the prices before I pick it up after work.
I would have given Argos my cell number when placing the order would I be asking too much of them if they could send me a courtesy text to inform me that the item had either gone out of stock or gone up in price.
Those of you who think that a item is guaranteed to be in stock once reserved are mistaken.That is I found out when I reserved a laptop for my sons graduation present.

Sweet dreams :wave:

CoolHotCold

withabix wrote: »

This is standard with most retailers who have a 'reserve and collect' or 'deliver your shopping' service. All of the supermarkets do it.

This has been Argos policy since they first had a website. It's not something new.

Except supermarkets this is a first time I've seen this on a Reserve & Collect.

Not even PcWorld/Currys change the price after you've reserved it, so long as you pay in store before the expiry date of the reservation you pay the price that you reserved it at, even if it's a stock error you can still buy it at that price and get one on the next delivery.