Gobsmacked by Argos Policy!!!

halibut2209

The OP didn't shop online though. They reserved a product. Totally different. If they wanted it at that price, they should have paid for it then.

Guardsman

halibut2209 wrote: »

The OP didn't shop online though. They reserved a product. Totally different. If they wanted it at that price, they should have paid for it then.

I presume the OP reserved it online and was sent a reservation number.

Bogof_Babe

I reserved a vacuum cleaner, and when I collected it the next day I found the price had gone up £15. At the time I was a bit addled (worrying how I was going to get it home!) and couldn't quite remember what price I had reserved it at, although the price charged didn't ring a bell.

Anyway the next day I took in a print-off of my order confirmation email, together with my receipt, and they refunded me the difference without a problem. They did say the promotion offer had just ended, but when I looked online later it was still showing the lower price.

I'd have thought the email confirmation would be proof that that's the price you expected to pay. Seems a bit underhand to then increase it overnight without any warning.

ColinFishwick

Argos are well known for this as are B&Q although B&Q stock reservation is diabolical. They can do this but does mean you have to accept it, unless you really wanted it I tell them no thanks and go else where 9/10 most of there goods are cheaper else where anyway

halibut2209

Guardsman wrote: »

I presume the OP reserved it online and was sent a reservation number.

No doubt. But that's still not shopping. Going back to the question I hate, Had the item been reduced overnight rather than increased, would anyone be happy paying the higher price?

antrobus

halibut2209 wrote: »

The OP didn't shop online though. ...

Argos say different. They say " ‘We believe there is a better way to shop online, Argos it".

pmduk

Whenever I've reserved an item at argos whether by phone, text or online. it's always been made explicitly clear that they priced you pay is the price instore when you pick it up.

Guardsman

halibut2209 wrote: »

No doubt. But that's still not shopping.

I did not say that the OP had shopped online I'm not sure why you even thought I had said that.
What I did say was that by reserving the product online Argos then had a way of contacting the OP to inform them of the large price rise.

halibut2209

reserving <> shopping. You don't need more than one brain cell to realise that. There was no offer made, no contract formed, no monies paid, no nothing. All that Argos have done is graciously reserved an item, meaning that no one else could buy it.

withabix

This is standard with most retailers who have a 'reserve and collect' or 'deliver your shopping' service. All of the supermarkets do it.

This has been Argos policy since they first had a website. It's not something new.