Where has the bonmarche thread gone??!

Purplebutterfly_2

I've just had a despatch email, collecting instore.

tajk321

I've had a despatch email too. Credit card payment, standard delivery. There doesn't seem to be a pattern. I placed my order yesterday morning yet some people who placed the night before have had theirs cancelled. It doesn't seem fair. The BHS code stack was similar, some honoured, some cancelled. I was unlucky that time.

sazzyb

How can they honour some and cancel others???!!! Unscrupulous!

FloFlo

mich_city wrote: »

same here.. two orders cancelled but only had refund for one!

Gutted, I hate spending on clothes for work and this would have saved me a bundle.

Princess_Coupon

I got the same response:

Unfortunately your order has been cancelled, this could be for one of the following reasons:

• You have asked us to cancel the order

• The item you have chosen has sold out

• Your card issuer has declined the payment'


Neither of those are true, I hate companies that lie, why couldn't they just say you used too many codes?

I've never even been in a Bon Marche store before I thought it was for a different age group to mine, I was pleasantly surprised by some of their stuff. Shame their inability to be honest has broken my trust and I cannot be a customer of theirs again.

skint_explorer

Raine_E_Day wrote: »

• Your card issuer has declined the payment'

Sort of expected it, but I don't think they've done themselves any favours.

Been a customer of theirs for years, not impressed with my cancellation, especially the " Card holder declined payment" I will be furious IF it ends up on my credit file ..... ? An order possibly an hour later, with Amazon, goods are on the way.

BAD CALL BON MARCHE wont be sad when you go under.


p.s I paid via Paypal, and my mail said xxxxxx working days my cash will be back in my account, so carefull all !

luvvlyjubbly

skint_explorer wrote: »

Been a customer of theirs for years, not impressed with my cancellation, especially the " Card holder declined payment" I will be furious IF it ends up on my credit file ..... ? An order possibly an hour later, with Amazon, goods are on the way.

BAD CALL BON MARCHE wont be sad when you go under.


p.s I paid via Paypal, and my mail said xxxxxx working days my cash will be back in my account, so carefull all !

well if they have taken the money how can they say that.....try sending them an email, might get you somewhere or push for a free voucher etc

flyingbug

I was a first time customer and my order was also cancelled this morning,
I will not bother going on their web site again, was looking for a present for my mum

diddldonna

flyingbug wrote: »

I was a first time customer and my order was also cancelled this morning,
I will not bother going on their web site again, was looking for a present for my mum

I back that, sorry but i think they have lost a lot of customers for not honoring this, especially allowing some through but not others. You win some and you lose some, its not the end of the world. i hope those they honored get theirs soon x

wookeyhole1

i also had a dispatch email. I didnt order pj's. my order was 60 odd down to 20 odd