MSE News: Giffgaff shuts users out after mobile gaffe

Former_MSE_Helen

"Some users were unable to use their phone at all due to the gaffe which affected 50% of top-ups and activations..."

Read the full story:

Giffgaff shuts users out after mobile gaffe

pavers

They really need customer service that you can speak to rather than the poor system they have just now. Had a few problems with them in the past and its a nightmare trying to get things sorted.

Shrewdmoneysaver

So far never had any trouble myself with Giffgaff. Wife's new SIM was activated last Monday.
I use Giffgaff for the periods we are in the UK and Hits Mobile owned by Telitec SL) when we are in Spain.
Both are a bit different on the admin side but both do top ups that suit us being a couple of months here or there.

lil.smartie

About 2 weeks ago they were having issues where £10 goodybags weren't giving you any data! Sort it out!

Kate

cally6008

Nice long thread here - http://community.giffgaff.com/t5/Service-Updates-Notice-board/Resolved-Goodybags-issues-29-11-2012/td-p/6882036/page/68

KTF

This shouldn't be ''news' Its giffgaff, they always lurch from one crisis to the next.

rwalton159

KTF wrote: »

This shouldn't be ''news' Its giffgaff, they always lurch from one crisis to the next.

Is that based on your own experience?

lil.smartie

To be fair we have 3 phones with them and this has been the only issue we have had, 2 of the phones are Blackberries which seem to cause issues but I think it's more the user not understanding their phone than actual issues with GG!

Kate

Ziggy_Stardust

I left GG after no end of problems like this, I was with them 6 months and would say I had trouble at least once a month.

xanhugh

I left GiffGaff 3 months ago, and during this week they took £10 from the card I used to have registered with them.
I have since received a full refund, but no explanation as to why they still have my details, and how they came to use them to defraud me of my money.

DUTR

xanhugh wrote: »

I left GiffGaff 3 months ago, and during this week they took £10 from the card I used to have registered with them.
I have since received a full refund, but no explanation as to why they still have my details, and how they came to use them to defraud me of my money.

If you were refunded , then you were not defrauded .