MSE News: Giffgaff shuts users out after mobile gaffe

rwalton159

stoneman wrote: »

You really shouldn't use this company if your business depends on your phone working. Even hardened GG'ers will tell you that.

IMHO complete rubbish

In that case stick to landlines because none of the mobile networks are 100% perfect.

redux

diamonds wrote: »

Frankly being owned 100% by o2 why are giffgaffers not emailing the o2 ceo ?

ronan.dunne@o2.com

twitter: @ronandunneo2 (he last tweeted 20 mins ago)

Someone post that on giff gaff for me to help them out, where a ceo is not aware of problems, them problems usually continue, be proactive and contact ceo's instead moaning like you were not brought up with a brit stiff upper lip.

Ceo's are accountable to shareholders and customers alike.

No point. His office does not deal with giffgaff complaints and will forward the message to the nominated contact at giffgaff.

Kernel_Sanders

DUTR wrote: »

If you were refunded , then you were not defrauded .

People have been convicted of obtaining loans by lying about their circumstances. Are you seriously suggesting that a company can help itself to a free loan from an ex-customer's account without it being fraudulent?

diamonds

redux wrote: »

No point. His office does not deal with giffgaff complaints and will forward the message to the nominated contact at giffgaff.

EXACTLY, do you slack off when the ultimate "top" boss contacts you directly ?

A high level of complaints on the same matter/s to any CEO sorts out action direct with the company or 50%+ share of subsidiary companies, because "issues" always affects brands & ultimately revenue, profit & possible loss.

o2's Telefonica head office is 50 billion euros in debt, same as Orange's UK France Telcom owner (25 billion debts) they both need to making money in the strongest currency market to convert at profit to euros - that market is the UK.

Goodybag problems are the least Telefonica have to worry about, a loss of customers mass enroute porting out of Tesco, o2 or GG is o2's CEO's problem, he needs to keep the £'s rolling into to convert to euro's for head office to pay their debts off.

Ziggy_Stardust

redux wrote: »

No point. His office does not deal with giffgaff complaints and will forward the message to the nominated contact at giffgaff.

diamonds wrote: »

EXACTLY, do you slack off when the ultimate "top" boss contacts you directly ?

A high level of complaints on the same matter/s to any CEO sorts out action direct with the company or 50%+ share of subsidiary companies, because "issues" always affects brands & ultimately revenue, profit & possible loss.

o2's Telefonica head office is 50 billion euros in debt, same as Orange's UK France Telcom owner (25 billion debts) they both need to making money in the strongest currency market to convert at profit to euros - that market is the UK.

Goodybag problems are the least Telefonica have to worry about, a loss of customers mass enroute porting out of Tesco, o2 or GG is o2's CEO's problem, he needs to keep the £'s rolling into to convert to euro's for head office to pay their debts off.

I actually did send an email to the CEO of Tesco mobile last year due to very poor service and this was just passed down the ranks again and my customer service was still abysmal, I then jumped provider to Giffgaff who were only marginally better.

diamonds

CEO of Tesco Mobile is nothing, their boss being the network provider & 50% partner is o2.

ILW

im-lost wrote: »

umm. yes they were, just because a refund is given, doesn't mean that the fraud never took place, if te card was used without permission, that is fraud, it doesn't matter what happened after.

If someone burgles your home, but everything is recovered, it doesn't mean the burglary never took place.

Fraud requires intent. A mistake does not involve intent.

MasterOfNinja

pavers wrote: »

They really need customer service that you can speak to rather than the poor system they have just now. Had a few problems with them in the past and its a nightmare trying to get things sorted.

I have to say that the whole point of GiffGaff being cheaper was that it saved money by not having proper customer service, and that they had lower priority on the O2 network. Don't get the best internet on GiffGaff, but mostly works for me. I suspect if you really want better customer service you should pay the extra and go with O2. Thinking of moving to Vodafone myself, but I think all in all you get what you pay for.

rwalton159

MasterOfNinja wrote: »

I have to say that the whole point of GiffGaff being cheaper was that it saved money by not having proper customer service, and that they had lower priority on the O2 network. Don't get the best internet on GiffGaff, but mostly works for me. I suspect if you really want better customer service you should pay the extra and go with O2. Thinking of moving to Vodafone myself, but I think all in all you get what you pay for.

I've just looked at the 1st page of "Mobile Phones" on MSE and there must be 6 or more people with critical threads on Vodaphone.

If we got what we paid for we'd not bother with MSE as we'd never look to change or look for a better deal!

I believe most GG users just get on with it and leave the forums to the users criticising Orange, 02, Vodaphone etc
I'm with GG because all of these have not provided the service I paid for.

terryads

Both my wife and I have been with Giff-Gaff for 2 years now. I've had no problems, and yes it would be better to have customer service advisers you could actually talk to, but on the small number of occasions I've had to use the system they have it has worked well for me. From what I can see all the networks have occasional problems. I only use the straightforward pay as you go credit system, not goodybags, as we use our phones little, but the costs are way lower than the other networks. Some of the stuff written on this forum is a bit hysterical really in my view.