MSE News: Giffgaff shuts users out after mobile gaffe

diamonds

Frankly being owned 100% by o2 why are giffgaffers not emailing the o2 ceo ?

ronan.dunne@o2.com

twitter: @ronandunneo2 (he last tweeted 20 mins ago)

Someone post that on giff gaff for me to help them out, where a ceo is not aware of problems, them problems usually continue, be proactive and contact ceo's instead moaning like you were not brought up with a brit stiff upper lip.

Ceo's are accountable to shareholders and customers alike.

cally6008

Have cross posted diamonds - slightly reworded though

Ziggy_Stardust

diamonds wrote: »

Frankly being owned 100% by o2 why are giffgaffers not emailing the o2 ceo ?

ronan.dunne@o2.com

twitter: @ronandunneo2 (he last tweeted 20 mins ago)

Someone post that on giff gaff for me to help them out, where a ceo is not aware of problems, them problems usually continue, be proactive and contact ceo's instead moaning like you were not brought up with a brit stiff upper lip.

Ceo's are accountable to shareholders and customers alike.

I always thought that GG were their own company and just used the O2 network, I've certainly found that O2 customer service is better than GGs.

diamonds

cally6008 wrote: »

Have cross posted diamonds - slightly reworded though

Thanks, link ?

I know, I get lazy online after writing proper format all day lol

diamonds

Ziggy_Stardust wrote: »

I always thought that GG were their own company and just used the O2 network, I've certainly found that O2 customer service is better than GGs.

No 100% o2, same as Tesco Mobile - o2 own 50% of it. Complaints against Tesco Mobile can go to o2 CEO office aswell, they are all part of the o2 group of companies

cally6008

link is same link as posted earlier in this topic

Ziggy_Stardust

diamonds wrote: »

No 100% o2, same as Tesco Mobile - o2 own 50% of it. Complaints against Tesco Mobile can go to o2 CEO office aswell, they are all part of the o2 group of companies

My experience of Tesco is also bad, funny to think I've been with all three companies and had the least bother with O2.

im-lost

DUTR wrote: »

If you were refunded , then you were not defrauded .

umm. yes they were, just because a refund is given, doesn't mean that the fraud never took place, if te card was used without permission, that is fraud, it doesn't matter what happened after.

If someone burgles your home, but everything is recovered, it doesn't mean the burglary never took place.

ridetherhythm

maybe they should change their name to:

miff-gaffe:D

customers miffed by their gaffes :rotfl:

stoneman

My wife and I had service problems this week for a couple of days, thought it was our phones playing up, must have known GG had something to do with it. You really shouldn't use this company if your business depends on your phone working. Even hardened GG'ers will tell you that.