Upsetting email

lindseykim13

I am sorry to hear this.
I would wait and see what you get back to be honest-I would only be refunding return postage if i thought that there was something wrong with an item i had sold and if i got back exactly what i sold. I hope i am wrong but they may well not send all items back.

Unfortunatly there are a few nutters on ebay and one pops out now and again no matter how good a seller we try to be.
I have a non payer with all the excuses under the sun for not sending payment- i waited 2 weeks and then closed the case as it was quite a costly item. I am still getting abusive emails from them as they want the strike removed and they can't pay other sellers because of me! I'm just glad i didn't go through with the sale and they can't leave fb now.
Having tried the report a buyer function i can't say i've had any luck with it.
Hope you get it sorted.
If it were me i would get a load of cheap free postage items listed if you have them and keep the 5* rating coming in just incase as they may come through around the time this nutter leaves any fb.

I_wanna_live_for_free

So sorry that you're going through this.

Sambucus_Nigra

soolin wrote: »

Someone remind me why I sell online please- I am beginning to forget why I bother

That's 2 out of how many?

TKPeters

We had a similar experience in the summer & just blocked them, added all email addresses, including the Paypal one to the BBL.

FYI; No single buyer can cause you lose TRS & eBay CS [Dublin] will remove the feedback.

booter

Hi Soolin - I didn't want to read and run, and just wanted to add my words of support I hope you're feeling a little better today, and as others have said, don't let the ba**ards get you down - we all get em in varying degrees.

You know your "buyer" (why do I want to type "bully" - 5 letters, begins with "bu" - coincidence?) obviously sits bidding on stuff stark naked in front of a mirror, don't you? It's a power thing, so I'm told And they only buy in winter - they have to do something, poor lamb, as it's too cold, wet and dark to sit in the park with their gallon of white lightning abusing strangers. :rotfl:We should pity them really

I can't think of anything practical to add that hasn't already been said. Except perhaps that I agree with lindseykim13 - "I would only be refunding return postage if i thought that there was something wrong with an item i had sold and if i got back exactly what i sold". Especially since they're being such an ar&e! But then, I'm a bit confrontational like that I just wanna know who it is so I can block them!

Oh, and congrats to your son on his Masters :T

starchops

Haha ^^ Booter, I've got quite the image of a naked man bidding in front of the mirror! Cheered me up no end

I'm so sorry you're going through this, some people can be quite nasty on Ebay, i've just discovered. Sold a jacket and a lady is insisting it's dirty and make up stained when the only person that has ever worn the jacket was my nephew for about 6months, and I felt so offended. I realised it is just losers trying to get as much as they can for nothing by being horrible.

Hope it all clears up for you soon

soolin

Until I get the item back there will be nothing to update. I am going to give both lots of postage back as I think I agree with techspec, it will make him go away again.

AS for my stars, I already have some lows (none of p and p strangely though) so more then a couple more could lose me my TRS. However, my business account seems to be on a roll at the moment so every single bit of feedback I get helps to up the percentage of lows I am allowed- so if he can only leave one lot I will be fine.

I would hope ebay will remove any poor feedback and stars, they as much as promised they would when I talked to them- however I am not naive enough to believe that ebay will stick to what they say- and a well worded neg could well be allowed to remain.

All I can do now is wait and see

luxor4t

It is vile when somebody deliberately gets into your head.

Sending a totally appropriate dodgy hug :grouphug: and waiting for karma to bite him in the b*m.

Ralph-y

Hear is a Ebay guide posted by

Guides by: garage4pcs

while not all of it is relevant to this matter in hand I have decided to pot it in its entirety.

=================================
Hi all,

I have been on Ebay for 2.5 years and after 200+ transactions I have encountered my first issue with a person who visited my car and tried to offer half the price to end the auction early. So I have written this guide to help users who are encountering abuse and things they can do.

He has subsequently phoned me by with-holding his number and been abusive trying to be someone else.

For anyone who is getting abusive emails or phonecalls I suggest you read the Protection from Harassment act 1997, you can Google it and is usually found at the Opsi Gov UK website. A person giving you harassment can be jailed for up to six months or in case of threatening violence five years, and be fined and be charged for anxiety caused. If you are getting abuse then send the link to the person and it should stop them.

Your contact details are available if the person is in a transaction with you, they can obtain your contact number via Ebay and you will be notified that your details are requested. I suggest you list a work number or mobile number to prevent you getting calls at home. There are advantages of dealing with abuse on a LAN line as listed below as providers usually have more options to block with-held numbers, an option that some mobiles (such as Sony) provide, but not all. You can on some mobiles create calling groups to accept incoming calls of your choice, check your phone manual to see if this is an option and make a decision to which number will cause you the least distruption. Getting a cheap sim and using it as your Ebay contact number is also another option.

If they persist then contact your local Police Station, please remember to stay calm, never give out personal details to strangers and never argue back, it encourages them to keep calling.

If you are receiving phone calls, get a crime reference number if the number is coming up with-held. Contact your phone provider and they can use a tool to show what the number is so you can identify them. Most LAN providers can block incoming calls that have numbers with-held by entering a code, BT for example is *27#. Anyone trying to call you with a with-held number will be unable to get through. Mobile providers are more complicated, if you are a pay as you go customer then they will usually recommend that you change your number or contact the police. Pay monthly customers will have more options open to them, contact your customer service department for your provider. If you do change your number then order the sim online, it will be far cheaper than buying it from a shop. If you do decide to take matters to the police record the time and date of the calls and make a note of what was said. It is usually better not to answer calls if you know it is going to be abusive, after all the person is getting a kick out of getting a reaction out of you. The alternative is to have a whistle handy and blow it down the phone, this may make the person think twice about calling you, but it may escalate the situation as well!

Check feedback from sellers and buyers on an account, they may have left abusive feedback for others. State on your auction that you will only accept certain conditions such as 10 rating or more, no negative feedback, etc. If a bidder violates this cancel the bid:. You can block email addresses under Ebay email abuse and also prevent people from bidding on your future auctions:block bidder so ensure you do that.

If they are stupid enough to put abuse in writing forward it to Ebay and block the account. I also suggest setting an email account just to use with Ebay. With my BT account I can set up five mailboxes and aliases, so I will configure one for Ebay and mails to it will be sent to my real email address, I can close it down if required to prevent abuse. If you can't set up an alias and use Ebay on a regular basis then just create an account for Ebay on a free service such as Hotmail, Yahoo, Google, etc. You can also report abuse from these accounts by sending an email to where-ever the person is sending the emails from to abuse @ provider.
Remember you can also change your account name, if the person persists in trying to harass you through bidding on items and not paying again report to Ebay. Make sure that all auctions are ended and change your userid. The downside to this a person can still search for your old account for 30 days and find your new ID. The alternative is to start a new account, again by doing this the harasser has won. The best balance is to wait for a cooling off period, do not bid or buy items for a while, change your ID and wait 30 days before bidding/selling again. Trouble is your history will reflect your previous ID, if you are a buyer not so much of an issue, but if you are a regular seller then it is likely the person may come across you again. However it is much better in my view to try this as opposed to building your ID up from scratch. Do ensure that your ID is not the same as used on email or any other account as a person may try to disrupt you there, it should be unique to Ebay to minimise disruption.

The person involved also discovered my reserve amount by using another account, entering a high bid and then retracting it. The account used had zero feedback and 25 bid retractions in less than 10 days, the account was also registered in the same area as the bidder. Again you can specify that anyone with bid retractions does not bid on your item (remember people do make mistakes such as typing £43 instead of £34 so don't be too harsh!) and again block the user-id.

Most important don't let them get to you, they are the one with the problem, don't make their problems yours. If you sold your item outside Ebay you could still encounter abuse from a potential buyer, seller. Ebay offers a degree of protection such as retrieving your fees if the person doesn't pay. Don't get discouraged, I've dealt with 100s of people over the years in Ebay, I'm not going to let one person put me off, I say the same to you.
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The suggestion of reporting it to the police should be seriously considered! Do not be afraid to do so, and remember that if an email does upset you to this point then it is abusive.


the good people of this site will hold your hand through this


Ralph

soolin

Thank you but my buyer is threatening my business and making snide remarks about me, he has not threatened me bodily at all.

I have several thousand feedback and rarely ever have issues which is why I have been quite shocked that someone can send such awful emails. A simple 'hi I don't like this item can I return it for a refund' would have got the same result.

Obviously as a business seller I have all my home address clearly visible and if I was worried about any physical threat I would have taken action already.

Interestingly I have been watching this buyer now (a touch of OCD I fear) and a neg he left for someone last month has disappeared from his 'feedback left for others' page.