Vodafone, when unlimited texts arent actually unlimited and charging me £157 !

macman

Common sense say that users who breach FUP in this respect should get a notification and a warning. Not just a straight surcharge of £157 out of the blue.
But since when did common sense apply to mobile contracts?

Guys_Dad

macman wrote: »

Common sense say that users who breach FUP in this respect should get a notification and a warning. Not just a straight surcharge of £157 out of the blue.
But since when did common sense apply to mobile contracts?

See my previous post !!!!!!!!!!!

*Sally*_2

Thank you very much for the help and very much appreciate these links Guys Dad, I will go over them later on as Im literally just popping on for 5 mins.
I will update soon as I have any info either way

silverhairgranny

hi I am not a large phone user but looking for a reasonable mobile phone easy to use (pensioner) thats economical.
either contract
or
PAYG
any ideas would be appreciated
thank you

macman

Guys_Dad wrote: »

See my previous post !!!!!!!!!!!

I was referring to FUP in general, not to the specfics of Voda's particular interpretation(s).

Ultrasonic

Techhead wrote: »

In the case of texts, there needs to be some way of stopping the sending of bulk commercial messages and to protect the service for other users.

Fair enough. This can be done by the network just stating a maximum number of texts per month, be it 3000, 5000 or whatever limit they choose. Every consumer can then judge exactly what they are getting, with no confusion over limited 'unlimited' services.

Isleman

Definition of unlimited
adjective

• not limited or restricted in terms of number, quantity, or extent:

This it the definition of unlimited based on English dictionary.


I have to see a judge who will dispute that.


I am at loss as how the companies are allowed to twist the meaning of a word and get away with it .

More shocking yet to see people trying to defend them and saying is your responsibility for not reading the small print.

Buzby

Isleman wrote: »

Definition of unlimited
adjective

• not limited or restricted in terms of number, quantity, or extent:

This it the definition of unlimited based on English dictionary.


I have to see a judge who will dispute that.


I am at loss as how the companies are allowed to twist the meaning of a word and get away with it .

More shocking yet to see people trying to defend them and saying is your responsibility for not reading the small print.

Perhaps because the ASA (Advertising Standards Authority, no less) decided that when used in connection with marketing statements, a fair use stance is acceptable.

There is also similar claims 'VAT Free' which is totally bogus - but the ASA accept this means a 20% discount.

A dictionary definition is similarly pointless if a FUP is stated - that said, this is not any 'defence' of the networks, but a realisation for the consumer that if it sounds too good to be true, it probably is. Not researching what is on offer remains the caveat for the consumer. Just as marketing statements for fibre optic broadband (when you don't get fibre) and 18 month contract (when your contract is not of this length, only the minimum term) are all open to interpretation.

Guys_Dad

Buzby wrote: »

Perhaps because the ASA (Advertising Standards Authority, no less) decided that when used in connection with marketing statements, a fair use stance is acceptable.
.

Ok. Find us the FUP for Vodafone unlimited texts on a mobile contract anywhere on line. I can't find it, except qualified by specific plans, such as PAYG or Vodafone Anytime.

So far, it all seems to be heresay.

mickaveli2001

I think it's fairly hard to go beyond 3000 texts. I was a text addict and texting every day multiple pages, I had only managed to get to a record of 2100+ in a month. That was with my phone out all the time, so god knows how you managed to get over 3000. Usually when you go over a specified contract limit, they tend to double and triple charge for each additional text, so it is possible if you were able to go over the 3000