EXPIRED code stack at BHS on xmas giftshop range - cheapish hampers etc

tajk321

The savoury ones have been in and out of stock since last Friday. Not showing in stock at the moment. The way BHS has handled this is unbelievable. I am shocked that their customer service has been so bad.

Back in stock as at 18:33

tajk321

mamabuddah wrote: »

still in packing this morning...time for an argument!

Any luck? I am waiting for a call back.

claire21

I moaned on facebook and their reply was to private mail them order number etc and they would look into it for me. Im not a big facebook user but would imagine companies dont like to see complaints written on them so try and deal with it quickly?

sweetmum

sweetmum wrote: »

This is the reply that I had from them about my order which has been packing in the warehouse for a week !

Unfortunately, we are unable to provide you with a time or date as to when your order will be dispatched. You have selected standard delivery so this will take longer than our express delivery service orders. As soon as your order has been dispatched you will receive an email to confirm this. However we do not have any further information to provide you at this current time.

I can only apologise for any inconvenience that this may have caused.

How bad is that?

This is the rely I got when i complained through facebook

busybee100

I eventually got through, now waiting for a call back, doubt it will happen.

tajk321

busybee100 wrote: »

I eventually got through, now waiting for a call back, doubt it will happen.

Good luck, I never got my call back.

aardvark65

My order has just disappeared off the website now! No cancellation email, nothing! The company is clearly clueless about customer service and managing this situation in a completely chaotic and unprofessional manner. :eek:

movingon

I got this reply, via Facebook- though it is still showing as being in packing-
I am writing in response to your recent message on Facebook.

I was concerned to hear that you have not received your order. Unfortunately upon looking into this, I can see that there was a technical error on your order. Upon looking at this, I can see that your order had multiple discounts, unfortunately only 1 discount can be used on orders. Your order was cancelled due to this error. We therefore have not charged you for this order.

I can only apologise for any inconvenience that this may have caused. Should you have any other queries, please do not hesitate to contact us directly.

cweb_2

i ordered a choc hamper from them last fri, it was being packed for ages then they cancelled it saying it was out of stock when it was still available. i contacted them on mon via facebook and they sent me a xmas card with a £25 voucher...think they may have had a few people doing the same

fozziebeartoo

movingon wrote: »

I got this reply, via Facebook- though it is still showing as being in packing-
I am writing in response to your recent message on Facebook.

I was concerned to hear that you have not received your order. Unfortunately upon looking into this, I can see that there was a technical error on your order. Upon looking at this, I can see that your order had multiple discounts, unfortunately only 1 discount can be used on orders. Your order was cancelled due to this error. We therefore have not charged you for this order.

I can only apologise for any inconvenience that this may have caused. Should you have any other queries, please do not hesitate to contact us directly.

Well.....finally an HONEST answer! :T

My email was some guff about them going to pick it off the shelves and noticing it was
all gone.....yeah right :rotfl::rotfl::rotfl: