Virgin Media Price Increases From 1/2/2013

mazdaspring

Peter999 wrote: »

BT Fibre is now available in my area and is so much cheaper.

Its going to save me about £22 a month and I'll get a lot faster broadband. Happy days.

I still find Virgin bb cheaper. Can you please give me a link to any BT deal that is cheaper than virgin bb on the same download speed? If it's cheaper I will got for BT.

mickaveli2001

Good of Virgin to allow early contract terminations, but I guess this is to save them the headache and cost of court.

I've always liked Virgin. Had a chance to switch to Sky one time on a full package with movies/sport, top end broadband and they just didn't seem interested in my business. They read the same rubbish I had already seen from the website and stated that I was a "virgin" customer, and what could they do to better, or even MATCH my current price. Useless they were. That was my experience with Sky. Been a Virgin customer for 5 years now

Peter999_2

mazdaspring wrote: »

I still find Virgin bb cheaper. Can you please give me a link to any BT deal that is cheaper than virgin bb on the same download speed? If it's cheaper I will got for BT.

Should have mentioned I have a Tivo box as well with a TV package so that's been dumped and have gone freesat (I already had a freesat box). I was paying £55 for the phone, 60Mb broadband and TV. I'm now going to be paying £31 for 76Mb broadband (with 6 times faster upload than Virgin, and I upload a lot) but the first 9 months are £27.50.

Edited to add - This is with talktalk but they just resell the BT OR fibre broadband.

mickaveli2001

So £31 for broadband, and the rental of the phone line? Doesn't appear to be a huge saving as such, although there is a benefit on the broadband speed which is the obvious plus point here

michal_p

Hi,

I also received an email about increasing prices from February. But I`m still not entirely clear on this: If I cancel my contract now, will this be effective in 30 days or only from 1st February.
I`m on a broadband + phone contract and in their email they simply state that the price for "their services" increase. Is there a chance that they will turn it in a way that I can only get out of either phone or broadband?
Thanks!

Peter999_2

Hi,

It's 30 days from when you phone them, I phoned on 18th Nov and my cancellation date is 18th December.

They let me cancel TV, phone and broadband. They were fine about it as well, no arguing.

Pete

won1888

Peter999 wrote: »

Hi,

It's 30 days from when you phone them, I phoned on 18th Nov and my cancellation date is 18th December.

They let me cancel TV, phone and broadband. They very fine about t as well, no arguing.

Pete

Same here, cancellation date 20th December.

michal_p

Thanks a lot and great to hear it worked out without a lot of trouble for you!
I`ll try to phone on Monday. Did you use [FONT=&quot]0845 454 1111? And if for some reason (...) that be a problem send a letter.

Do you reckon something along these lines will do the trick?:

[/FONT][FONT=&quot] [/FONT]"In response to your email from 19/11/13, informing us about an increase in the price for your services, and according to section J 3 of the terms and conditions, we hereby cancel our contract (Virgin Phone and Virgin Broadband; contract number: ...; customer account number: ...; phone number: ...) before the end of the minimum service period without penalty.
We’d be grateful if you could cancel our services with the agreed 30 days’ notice and reply to let us know it is taken care of. I expect that our services continue and bills be invoiced by direct debit until that point and no additional charges be made to our account."
[FONT=&quot]
Thanks again![/FONT]

Peter999_2

I just said that I'd seen that my services were increasing from 1st Feb and I'd like to cancel. They then started saying it was only £2.09 but I just said that I'd like to cancel as it said I could on their web page. They didn't argue and that was it.

I phoned 150 from my phone to speak to them.

buglawton

This is a wake up call to abandon all legacy Email addresses linked with VM, so moving can be painless.

On the upside, all those living in core VM territory - have cable as opposed to ADSL - ALSO have a fair choice of unbundled local loop providers to choose from and speeds are not all that bad.

Be prepared to use the cudgel of cancellation and I'll bet that many can achieve a REDUCTION in their monthly VM bill!

Price rises are for sheeple!