Got an email I won a trip to Barcelona, but...

CrditCardThunder

I hope we get some sort of compensation for all this! I certainly do not feel like a "valued customer"!!!!

tigermum

Boots are now sending out emails to apologise. I have just received this response from them

"Dear valued customer,

We sincerely apologise, it appears that due to a technical error you have received an email stating that you have won a trip for two to Barcelona. We are sorry to say that this is not the case.

We apologise again for any inconvenience caused."

madrik

Loving the 'valued customer' can't really complain, guess they ermm knew I don't shop in boots, or buy VO5 products, and got some minor revenge on me loving the indignation over a simple human error, and people not waiting for the 'we will be in touch soon' before getting too excited/booking time off work

db3745

I worked in direct marketing almost all my life and I can't remember a c..k up like this before in terms of how many people must have been massively upset, coupled with the simplicity of the task of getting an email out to one person instead of thousands.
The agent must have had no checks in there and when I think of the probable damage to Boots customer relations........

The poorly devised "sorry" email just isn't good enough. It's what you'd expect when they get a price wrong on the web site.

bees**knees

Im another who had their hopes raised. Just got the 'sorry' email too

vanpopple

Well mistakes happen - theyve apologised so thats fair enough...

Anybody who says 'i want compensation' - id say go jump, you cant tell me that youve NEVER made a single mistake in your life..
Mistakes happen!!!!!!!!
If youd had to PAY to enter or go through some huge effort then maybe a small token would be in order, but it was a simple enter your details...

Get over it and MOVE ON, there are THOUSANDS & THOUSANDS of competitions to be won -GET COMPING, NOT WHINGING!!!!!!!!!:mad:
And any newbie whos posted to say they want compensation - YOUVE ALREADYMADE A MISTAKE BY NOT POSTING 'THANK YOU' FOR THE COMP!!!!!!!!!
(oh also whoever said would they Let a girl off if she had £7.50 instead off £7.65 for a prescription??? THATS THE PRICE YOU FOOL,.....
In your case does that mean if i go to the local FERRARI dealer and only have £5000 but want a car for £90000 they should let me off!!!!!!)

Barnabysue

Had the email arrived very quickly it wouldn't have been so bad, but to take almost 2 hours to come up with that? Technical error? That's a cop out.

hexe

Got this email too. Very disappointing

[Deleted User]

Yep. Me too. I hope there are gift vouchers forthcoming as I've just spent a few quid phoning round my friends telling them I'd won.

CazD2008

I got it too :-(