HBOS aka Halifax Bank of Scotland

javorb

i am claiming and living in scotland ,i think my claim will be around £5000,i have spent the last 2 days looking on the forums and i am now confused as to what to do next ,do i write asking for full refund of charges ,do i include a spreadsheeet of charges

Edinburghlass_2

Yes you need to tell them what you are claiming for so include your spreadsheet. Check out the steps in Martin's article.

http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632

Its only when it comes to perhaps going to court that there are differences between claiming in Scotland.

praiser

HI THERE CAN ANYONE HELP I SENT OF MY FIRST LETTER TO THE BANK OF SCOTLAND THEY HAVE SENT ME A LETTER BACK SAYING,WE WILL DEAL WITH YOUR REQUEST INFORMALLY AND AS SUCH THERE IS NO CHARGE TO YOURSELF IN LINE WITH YOUR REQUEST I HAVE ORDERED SIX YEARS BANK STATMENTS WHICH WILL BE SENT TO YOU IN THE NEXT FEW DAYS

WHAT DOES THIS LETTER MEAN

aderbyshirelad

From what you say, it means that BOS will not charge you the £10 for the information (statements) that you requested and that they will send you them shortly - they have 40 days in which to send them.

soozig

just to let you know, BOS bank statements cost £5 for as many as you like per account, not £10

missdaw

You might want to update your faq about bank charges being from £30-£35.
Yesterday i was hit with a charge of £40 for an unpaid £22 direct debit, i am disgusted.
Hopefully if i follow your advice i might get it back.

javorb

Totalled Up My Claim £6663 + £800 Account Maintenance Fees

1mmaker

Bloody hell thats alot mate.

I got another letter today from bank of scotland stating:

Dear mr brown

Complettion of request for a list of transactions and charges for accouts 1 2 and 3

Thank you for your letter requesting specific information on your accounts with us. I can confim that copies of duplicate statements have been ordered and will be sent under seperate cover

With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, i am unable to assist firther with your request.

God know what that bit at the bottom means but hey sounds like im getting them soon.

Gav

gourockmassive

Apologies if this is covered in a thread already but Im looking for help!

HBOS replied to my original claim on Nov 7th to say they are dealing with my claim and that I should have an answer within 4 weeks.
Today I get another saying they are still looking at it and it could now be as long as Jan 7th before I get an answer?

Should I accept this or should I be onto them challenging this delay?

Any help would be great!

Cheers

gourockmassive

just spoke to them on the phone and they said that they have (by law) 8 weeks or less in which to resolve any complaints!