not-so- greatcurtains

It_is_I,_LeClerc

Thankyou for this thread.

Just to register that I am another Econermine customer with (in my case) £2000+ worth of curtains ordered more than 12 weeks ago. Although it is now almost Christmas I am immediately setting about the business of writing a letter to the company requiring delivery of my goods within a short period or refund of money if not. I will send copies to my credit card supplier and to Trading Standards.

My wife phoned early this month and left a message via the automated system with no response. We posted an email via their online email page on 11th Dec. Most working days since then we have been phoning and leaving messages. I emailed again on 19th Dec.

This evening we decided to check if they had gone bust and came across this forum. Too bad we didn't try earlier. We will still be within the 120 days if our cc issuer tries to claim that one, but I am glad of the Section 75 info and will invoke that if I get no response.

Just don't nobody try to order anything from them!!!

mushtiff

Wow, I was so proud of starting my first thread on mse and helpfully highlighting a problem with this company - I was very surprised to come back to it today to find I'd been accused of manipulation and impersonation!

Anyway, we have now received a refund from our credit card company, so no money lost. Still very disappointed not to have got the curtains, though. I'm thinking of getting out my old sewing machine and making some myself. Although I shall probably take a year to come up with the goods, at least I know where I live!

matt0508

What a great thread! I'm glad I found it.

I ordered curtains at the beginning of the November, I was told I would probably not get them before Christmas. So this week I decided to contact the company for an update. The customer services option always go through to recorded message to leave your name and number. Of course no one ever replied. I emailed customer services and sales. Left more messages. Nothing. If you take option 1 you get "sales". They take a message but nothing happens. I have asked for managers, directors, anyone, and all the do is put you through to the automated message. Thinking the worst I turned to the internet where I found this thread. Fears have been confirmed.
Thank you to the kind person for leaving the Director's mobile number. I called Gordon Cook, very unhappy I had his number, and told me the company has gone in to liquidation and then hung up.
If you call this company as a new customer, they will still take your money.
I have now started proceedings with my bank via Visa Chargeback to try to reclaim the money, and I have spoken with Trading Standards.

kirkby_iron

Great to hear that Gordon didn't like the phone call. Get ringing people!!!

It_is_I,_LeClerc

Hi folks

An update on where I'm at. My CC issuer is wanting details and suggesting they will investigate but not promising particular action. I'm now trying to find out all I can about the company. Companies House lists it as "Company No. 06277260; Status: Active - Proposal to Strike off."

The delightful Mr Gordon Adrian Cook answered his mobile (thanks, Kirkby Iron -- good job I saved the page now that the number has been taken off!) and when I said I wanted my money back he said, "How you gonna do that then? You wanna make me?" He wasn't best pleased that one of his customers had got his number ... poor fella. Doesn't your heart just bleed for him?

He told me, for what it's worth (as if anything he says can be believed, which I seriously doubt, but given the context this is perhaps the case), that the company was wound up by court order on Monday and is now in liquidation.

The website, Duedil (I guess that means Due Diligence -- I can't post a link, but the prefix is https, colon, double-slash, triple-w, dot, duedil.com, slash, company/06277260/econermine-fine-furnishings-limited;)) has this info:

ABOUT ECONERMINE FINE FURNISHINGS LIMITED
Econermine Fine Furnishings Limited was incorporated on 12 Jun 2007 and is located in East Sussex. The company's status is 'Winding Up Petition(s)', with a team of 2 directors. Econermine Fine Furnishings Limited is split between 3 shareholders. They have no known group companies. Econermine Fine Furnishings Limited have total assets of £0 plus total liabilities of £651,656. They owe £576,989 to creditors and are due £95,151 from trade debtors. As of their last financial statement, they had £96,671 in cash reserves. Their book value is £-215,091, and the value of their shareholders' fund is £-201,924.

It looks as if Mr Cook and his henchman (sorry, company secretary) Patrick Foster have a lot of other people's money that they are not going to get back unless they can claim it from somewhere like a CC company.

I guess it's not a good idea to put IDable phone numbers here (they get taken down), but if you put a mobile prefix before a nine, a six and an eight, then add 14, then another 45 and finally 38 you will catch him and can let him know what you think of him.

kirkby_iron

There appears to something missing from this site (an earlier posting of mine).

To repeat

Gordon Adrian Cook

rebmun enohp elibom 835441 86970

kirkby_iron

There was supposed to be a winding up petition heard last Monday but apparently the court lost the documents and it has been re-scheduled for Monday next (21st). Therefore company not in receivership yet.

When I know who receiver is, I will post on here and you can all make complaints to them about the directors of Econermine Fine Furnishings Ltd to the insolvency service

veebeedeals

I did the same as matt0508, ordered several sets of curtains in November, and lost a considerable amount of money. They are still taking new orders but they are trading as Great Curtains Ltd and as I bought from Econermine they will not honour my order. So they have wound one company up, kept everyone's money and just started another one. I urge people to write comments about Great Curtains on online review sites where they can, to stop another set of people from being scammed by Great Curtains Ltd.
The credit card companies have to reimburse us so I hope they will do it as quickly as possible.

veebeedeals

Me again. I have discovered that Econermine was closed on 16 October (google Horncastle News/Econermine) but yet they still took my credit card payment in the name of Econermine in late November, even though this business had closed down. When I spoke to them today and asked why they were still taking orders they told me it was for Great Curtains and not Econermine. I asked why they had taken my order for Econermine over a month after the company had closed and was told that they didnt know it had closed. Which is strange really as although Great Curtains Ltd letterheading is for Croydon, the phone number for sales is for Coningsby, the home of Econermine. So I absolutely don't believe that they were unaware of the business closure.

I have reported them to Action Fraud and the information will be passed on to the National Fraud Intelligence Bureau. The person I spoke to agreed it would be helpful if other people who have been defrauded by Econermine/Great Curtains called with their information too.

I also got a crime reference number which apparently is something the credit card companies like to have.

Hope this helps.

dr._martin

Re: Striking off and dissolution of Econermine at companies house. The striking off application has been suspended for 6 months due to impending legal action being taken against the company. The company is still trading on Ebay and taking money. The address is still advertised as Coningsby, this cannot be legal and i would advise anybody being tricked by these very unsavory people to contact the fraud squad and get these people stopped.