Barclaycard

natweststaffmember · 12 January 2009 at 10:52PM

polaroid wrote: »

:mad: hi,
i sent off the first of martins template letters to barclaycard asking for a list of my charges. they sent me printed statements from 2006. I have had a barclaycard for ten years. I wrote back saying that i wanted to claim the charges on my account and also the ones previous to 2006.
I received a letter saying charges since 2006 were £12 and were fair blah blah blah.
i wrote back again saying i wanted all of my charges including prior to 2006.
Just got a letter this morning saying "final response" all charges since 2006 are fair but as a good will gesture they have credited £38 to my account !!:mad:

i am so angry, what can i do?

any advice would be most welcome, thanks in advance P

If you sent them the SAR letter then remind them that the SAR states that you require all your data. Remind them that failure to do so will mean a complaint to the Information Commissioners Office. Has it been 40 days yet?

polaroid · 12 January 2009 at 11:04PM

thanks so much for replying.
I sent the first letter in november, so it is 40 days since then.
what really bothers me is that they are saying its their "final response" can they just do that?
many thanks again

natweststaffmember · 12 January 2009 at 11:14PM

polaroid wrote: »

thanks so much for replying.
I sent the first letter in november, so it is 40 days since then.
what really bothers me is that they are saying its their "final response" can they just do that?
many thanks again

Its very strange that they are sending a final response when they haven't actually sent you your data. Re write them and tell them that you wrote in November with the statutory £10 charge asking specifically for the statements. Thank them for the compensation for failing to comply with your request but would they be so kind as to provide you with your information(give them 7 or 14 days--depends how generous you are really

). If they fail to comply then complain to the Information Commissioners Office.
We can deal with that 2006 argument that they seem to want to advise you on when they provide the details to you. Hope that helps a bit.

polaroid · 12 January 2009 at 11:38PM

thanks so much, that really helps.
so, even though they have said its their "final response" you still think its ok to send some thing along the lines of what you have said above?
i thought it was really bad originally when they couldnt even send me a list of charges just a load of printed statemens - conviniently just since 2006 - so frustrating

natweststaffmember · 13 January 2009 at 9:15PM

polaroid wrote: »

thanks so much, that really helps.
so, even though they have said its their "final response" you still think its ok to send some thing along the lines of what you have said above?
i thought it was really bad originally when they couldnt even send me a list of charges just a load of printed statemens - conviniently just since 2006 - so frustrating

The post I made yesterday was a cheaky response to them. However, I will give you the link for complaining to the Information Commissioners Office about it. I think you need to remind them of their responsibilities under the data protection act.

For complaints:
http://www.ico.gov.uk/complaints.aspx

Might be worth having a read of this as well which gives you a bit more knowledge on the Data Protection Act
http://www.ico.gov.uk/what_we_cover/data_protection.aspx

The 2006 argument is not based on law either so we will sort that out when they provide the information.

Hudge · 14 January 2009 at 1:09PM

Hi Kylle,

Had exactly the same thing happened to me - received a credit for a much lower amount than what was claimed + a small interest refund.

I have just checked my online balance today and seen this info. Is it standard for Bcard to send out a letter explaining the refund (which I can then respond to)?

Thanks

H

polaroid · 14 January 2009 at 1:35PM

hi, this is a little similar to what is happening with me. they said all charges since 2006 were fair and as a gesture of goodwill they have credited £35 to my account:mad::mad:

i didnt ask for this to be credited to my account and it certainly is not £35 more like 10 times that.

i am just about to send off another letter thanks to the advice of natweststaffmember who knows what he is talking about. look out for his posts on this board he is probably better to advise than me.
dont give up - good luck!!!

militantconsumer · 14 January 2009 at 1:46PM

I have received a full refund from Barclaycard for my friend. It takes a few letters. Even at the end they tried to short change us by £90 on the interest. So we complained to the Financial Ombudsman and they paid up the last £90 as well.

Hudge · 14 January 2009 at 2:14PM

so just to clarify, with a bit of chasing they are paying up the £12 charges as well, even if they are deemed 'fair'?

MandyLou66 · 14 January 2009 at 3:07PM

On a claim excluding interest Barclaycard first credited my account with the difference between £12 and the earlier £25 fees, I said 'Thanks but not enough, please pay the rest or will go to Ombudsman'. They then paid the rest +8% interest into my account. However they have cut my credit limit accordingly, not to big a deal as I am trying to get shot of all Credit cards.