Anybody used Quinn Direct ?

nenoace

molerat wrote: »

Quinn are currently being investigated by the BBC and the city regulators are looking into their practices of doorstepping victims of accidents, even whilst still in hospital, and impersonating claimants solicitors to obtain medical records. As the victim is not their customer they are not covered by the code of practice. Scum of the earth insurers

Hi There, nenoace here, saw BBC news report this am, got fone call at 8:55am, had a good cry after it, Im not the only one who got screwed over by Quinn Direct, there is others out there, 2 days after my accident, I couldnt sleep, I couldnt walk, I was in bits over the accident, Quinn Direct basically threatened me that if I couldnt show them the Junction of the accident, they were going to admit liability, I felt I had no choice but to meet them and show them how it happened as I wasnt at fault, I cud hardly move with the injuries that I had, I had sprained hip, hare line fractures in my jaw and severe whiplash, after I was forced to meet up with Quinn I was dumped at the side of the camlough road in newry, as they forgot to leave me home, I had no fone, I had to walk home half a mile, crying,

nenoace

molerat wrote: »

Quinn are currently being investigated by the BBC and the city regulators are looking into their practices of doorstepping victims of accidents, even whilst still in hospital, and impersonating claimants solicitors to obtain medical records. As the victim is not their customer they are not covered by the code of practice. Scum of the earth insurers

Hi molerat, only got tail end of BBC investigation, Im Nenoace, read above to see my previous posts, did u see all news report? In shock a wee bit, as mostly up so early on a saturday morning and there is others out there!

mattymoo

What programme was this on? Might be on Iplayer.

EDIT - found it. The programme is on Radio 4, Moneybox at 12 noon. Will have a listen.

From my point of view, I used to work in the claims dept of a large insurer in the late 80s and early 90's. When a policyholder reported a claim where they were at fault, we would contact the third party and offer to arrange repairs for their car.

We did this in order to control the costs and reduce the timescales involved / costs associated with hire cars. Many people appreciated this since they did not have to claim on their own policy and lose their NCD.

We were however under strict instruction not to approach claimants where there was any suggestion of injury. If the third party mentioned they might be claiming for injury, we would advise them to speak to a solicitor about it and the case would transfer to a "technical claims dept" who dealt with injury matters.

Quinn are allegedly doorstepping injury claimants with a view to sealing a deal before the extent of their medical problems are fully known. They've also been known to do this on large commercial property claims (in the millions) and try and wrap up a quick deal.

With a loss of Euro 58m pending (final results not yet released) it does make you wonder whether they can survive like this. Having said that, insurance is just one part of the Quinn empire. They made their money in hotels and construction but I suspect they are having a hard time as well.

andyrules

I'm surprised that people think they are cheap - I must have obtained quotes for DS from every insurer out there last year and Quinn were in the highest.

However, it was his first year driving and it does look like they tend to offer cheap quote whilst learning then bump it up for the remainder of the term once the test has been passed.

dacouch

Quinns business plan is built around keeping claims costs to a minimum, if a claim is reported to them that they realise is their clients fault they will immediately try and make contact with the third party. They will calculate what they feel the total injury claim will be plus any legal costs. They often write a cheque out to to third party for a lower amount and show this to the customer and advise them they can accept the cheque there and then or go through the claims process and Quinn will fight all the way.

A good proportion of the third parties will accept it.

They can also minimise credit hire costs etc by door stepping the customer.

They operate a similar method on P/L and E/L claims and also their commercial policies where they negoiate for early discounts

Coincidently there is this report about Insurers doing this at the moment... http://news.bbc.co.uk/1/hi/programmes/moneybox/8086247.stm

Matty have a look at this report http://www.instimes.co.uk/story.asp?storycode=363545 and then ask some of your collegues in the London market what Quinn actually did in this claim. You will be shocked (PM me if you want me to explain it)

I remember when Quinn first started in this country, he would not publish his accounts so was not given a credit rating as his arguement was he was one of the richest men in Ireland so he did not need someone else to confirm how much money he had. This meant very few brokers would use him as you could not be certain how credit worthy they were. He started publishing the accounts when he realised he needed to for any UK brokers to use him with the FSA requirements

dacouch

andyrules wrote: »

I'm surprised that people think they are cheap - I must have obtained quotes for DS from every insurer out there last year and Quinn were in the highest.

However, it was his first year driving and it does look like they tend to offer cheap quote whilst learning then bump it up for the remainder of the term once the test has been passed.

Like I said they remind me of Ryan Air, there are very few other companies that ask for an extra premium part the way through the year when you pass your test

nenoace

mattymoo wrote: »

What programme was this on? Might be on Iplayer.

EDIT - found it. The programme is on Radio 4, Moneybox at 12 noon. Will have a listen.

From my point of view, I used to work in the claims dept of a large insurer in the late 80s and early 90's. When a policyholder reported a claim where they were at fault, we would contact the third party and offer to arrange repairs for their car.

We did this in order to control the costs and reduce the timescales involved / costs associated with hire cars. Many people appreciated this since they did not have to claim on their own policy and lose their NCD.

We were however under strict instruction not to approach claimants where there was any suggestion of injury. If the third party mentioned they might be claiming for injury, we would advise them to speak to a solicitor about it and the case would transfer to a "technical claims dept" who dealt with injury matters.

Quinn are allegedly doorstepping injury claimants with a view to sealing a deal before the extent of their medical problems are fully known. They've also been known to do this on large commercial property claims (in the millions) and try and wrap up a quick deal.

With a loss of Euro 58m pending (final results not yet released) it does make you wonder whether they can survive like this. Having said that, insurance is just one part of the Quinn empire. They made their money in hotels and construction but I suspect they are having a hard time as well.

Hi mattymoo, delighted to hear that Quinn suffering big loss this year, Ive lost 2.5 years to this, over carry on with them, bunch of idiots, no sympathy for them, I know I sound !!!!!y but my nightmare will continue until june 2010 - through their cost cutting measures. Its a good job, I can laugh about the situation now as my sanity wud have been gone long ago, !

MissDVL

I used Quinn as my car insurance provider on my car while I was learning to drive i.e. on a provisional licence. I was being quoted in excess of £1000 premium everywhere else on my own policy but only £450 with Quinn. Needless to say I went with them and had no problems, until I passed my test and it shot up to over £2000!

The only problem I had with them was the massive increase in price, which I didn't renew, and ended up switching to Tesco which lost me any NCD I had acquired with Quinn. Only annoying thing.

Marty_jar

Quinn Direct get the worst ratings for customer services, as I found out recently myself.

Despite my claim having been at the "waiting for paperwork" stage for over 4 months, I've just been notified that they can't pay out after all!

Worst of all, I caught the caller lying repeatedly, he claimed black was white, was extremely aggressive, and avoided answering any questions, saying things like "You may interpret things that way...", when it was clear that he'd just been caught out in a lie.

I find that appalling level of service to be common from them, moreso than previous insurers...to be fair though, the guy recently (a Steve Bryan from Salford callcentre) really took the biscuit...

dacouch

On what basis have they declined your claim?