The Norfolk hamper company thread

auditbabe

jellyhead wrote: »

I just got an email newsletter from them about there being issues with delivery but everyone will get their order in time for christmas

I have also received that email as long as mine arrives before I go away I will be a happy bunny

notanewuser

irwellgirl wrote: »

Thank you we have received your email & will get back to you in the next 48 hours.

ps
If your question is regards delivery of the hamper deals,these will be delivered no later than the 14th of December.We can not give an exact date for delivery but you will be notified by the courier when your delivery is on the way.

Thank you for your co-operation
:rotfl::rotfl::rotfl::rotfl::rotfl:

I note they haven't said *which* 14th December. Perhaps it's not the one we all think it is!!!

brunettegirl

hmmmm.... not impressed
I haven't ordered lots of hampers just one the christmas one for my parents back in august very sad it isn't here yet.

I tried to double check via email that it will go out on monday as per a telephone conversation last week and I too got the generic response that no emails are being replied too. Doesn't actually come as a automatic out of office reply though, more like some one hit reply and copy and paste statement.....

OneYorkshireLass

Pinksteps wrote: »

Ten mins ago his latest tweet


@TheNHCompany: We will no longer now be on here till after Christmas,our number one priority is to get the hampers out for you all in time.

It didn't last long, did it?

He's blamed the couriers, but as people have found out via UKMail the couriers haven't got them!

maxtweenie

OneYorkshireLass wrote: »

It didn't last long, did it?

He's blamed the couriers, but as people have found out via UKMail the couriers haven't got them!

Actually, he's replying to Twitter at the moment, so anyone who wants to know where theirs are could send him a Tweet. I'm not asking him again. I'm going to wait until Tuesday at the very latest before I check where my order from 16th September is.

denise38

I got a reply after tweeting earlier in the week about mine not arriving. Neil called me & apologised for non delivery. Apparently it had been lost by the courier. As I said I needed mine by the wednesday this was Thursady he offered to refund my money. I decided to amend my order as part of it no longer required as I had bought elsewhere as they needed to be delivered. I called back on friday morning as I needed more of it for saturday and he agreed to refund. Guess what arrived today. The box. It was posted when he said and had next day on it . Haven't opened it but will hold onto it till cheque arrives . Mine was delivered by UK Mail and was delivered mid morninf probably after 12 as my husband was out

littlegreenalien

Have sent him several tweets, dunno if he is seeing them though. Am just desperate to know if mine will be here in time to draw our raffle with them as the prizes. If they were for anything but that I would not be quite so anxious.

J20BABY

ohmochraich wrote: »

While I didn't agree with Candy222's viewpoint or posts- I do think it is unfair to heap all the blame for what is happening on her (I'm assuming her apologies if you are a him Candy222).

I think a lot of these problems could have been avoided with good, honest communication and a bit of slack cut on both sides.

I don't think blaming one person is helpful to anyone.

Totally agree. Candy222 is entitled to think what she likes, although some did not appreciate it, they could put her/him on ignore or whatever. Cannot see how he/she can be to blame for anything that the NHC do or don't do..unless they've spent time looking into the legalities of trying to stop her instead of packing in which case it is NHC's fault as they have an obligation to their customers to be getting these orders out. They could have really made a brilliant name for themselves if they'd taken on extra staff and got the orders out..

It all started so well and now it seems the company are trying to blame other people for their own shortcomings which is disappointing.

I've not heard anything about my order and quite frankly I am scared to ring in case I slow them down. Surely an email to let you know your order has been dispatched isn't too much to ask for?

Fontaine_2

littlegreenalien wrote: »

Have sent him several tweets, dunno if he is seeing them though. Am just desperate to know if mine will be here in time to draw our raffle with them as the prizes. If they were for anything but that I would not be quite so anxious.

He never replied to my tweet sent a few days back either. Most frustrating when you can see him replying several times to the same people.

So much for his twitter break to pack hampers!

jen49

tweeted them this afternoon after email from this morning went unanswered and he said mine will be delivered on Tuesday he apologised for delay so will hopefully hampers will be delivered before I go to work at 1 pm Tuesday.