The Norfolk hamper company thread

girlinayellowdress

I have a screen print of the latest reply that Neil has made. Not sure if this helps but seems a tad short IMO

notanewuser

Pinksteps wrote: »

I have a screen print of the latest reply that Neil has made. Not sure if this helps but seems a tad short IMO

Love how he can't even maintain his twitter silence for one night!!

He just won't admit this is his fault. As somebody said somewhere else on this thread, even waitrose and M&S limit the number if hampers they sell. By not doing that, and by then adding more and more to the order queue without ensuring supplies and staff would be there when he needed them Neil has, I'm afraid, screwed it up for himself.

And when he should be grovelling, apologising and throwing everything at it to deliver the promises he made, he's accusatory, rude and dismissive.

He's not the next Branson, that's for sure!

J20BABY

Naughty oaktreeholidays linking my post. Now I'm even more scared that you're angering them!

irwellgirl

The customer is always right? In this case I feel that my business is a total inconvenience...
dreading tomorrow and now panicing over what I do if they don't turn up on Friday... would love to know how many orders are outstanding..

Fontaine_2

irwellgirl wrote: »

The customer is always right? In this case I feel that my business is a total inconvenience...
dreading tomorrow and now panicing over what I do if they don't turn up on Friday... would love to know how many orders are outstanding..

Couldn't agree with you more, especially after reading the company's tweets in the last hour "I just wish people would let us get on so we can get them all out" - again pointing the blame at us the customers, if they hadn't promised the delivery date of the first week of December, then the 14th and the tweet saying they would all be done by last Wednesday we wouldn't have to contact him.:(

Tipitytoppity

Fontaine wrote: »

Couldn't agree with you more, especially after reading the company's tweets in the last hour "I just wish people would let us get on so we can get them all out" - again pointing the blame at us the customers, if they hadn't promised the delivery date of the first week of December, then the 14th and the tweet saying they would all be done by last Wednesday we couldn't have to contact him.:(

Totally agree, I am out of pocket, have no hampers and feel as if I am being an annoyance now asking for the tracking number.

I am dispatching 18 items tomorrow by courier and as each is dispatched the customer will get the tracking number from me, the courier have the customers emails and then they update them on delivery. It's not difficult.

Someone suggested a better courier system on Twitter and received a curt reply - as you would expect.

I have tweeted UKMail now with my postcode to see if I am getting a delivery tomorrow or not. I can't waste anymore time staying in though so if they do arrive I bet I'll be out!

Right, back to providing good customer service to my customers!!

bornintoit

Bad customer service = unhappy customers = customers not using the company again = no money = no business.

Maybe the person tweeting on behalf of the Norfolk Hamper Company should remember this.

littlegreenalien

Could someone give me ukmails twitter please, cannot find it and it would save me the twenty minutes I wasted on Sat trying to get through.

karlie88

littlegreenalien wrote: »

Could someone give me ukmails twitter please, cannot find it and it would save me the twenty minutes I wasted on Sat trying to get through.

https://twitter.com/officialUKMail

ellieo

will have to ring them tomorrow as im not into twitter
if these hampers are not here this week what do we do ??