The Norfolk hamper company thread

ellieo

littlegreenalien wrote: »

Got kinda hacked off and called UK Mail, surprise surprise NO delivery for my postcode today!!! Seriously annoyed now.

just tried to ring was on hold for 10mins then i hung up
maybe the mse members have blocked the lines

Tipitytoppity

ellieo wrote: »

just tried to ring was on hold for 10mins then i hung up
maybe the mse members have blocked the lines

I just did the same and hung up. Have used their contact form now but with no consignment number its all a bit vague!

biscuitmad

Anyone that has emailed and has a different automated response to the one that says they will all be dispatched by 14th could you copy and paste it onto here please, I'd be interested to see what it says.

Tia

Fontaine_2

I think I'm about ready to give up with the hamper waiting and wondering. If they arrive next week then fine but still disappointing how this has all turned out and the responses the company are now sending out via twitter and automated email. From a customer service point of view surely it would have been better for the company to have apologised to us he customers for the delay, explain the delay and what they are doing to resolve it. Instead we have not had an apology, emails have gone without a personal reply and tweets on twitter have become a bit rude

Its a shame the it has turned out a bit sour for some of us as was really looking forward to this company proving the doubters wrong. In my opinion the whole matter could have been handled a bit better.

jen49

biscuitmad wrote: »

Anyone that has emailed and has a different automated response to the one that says they will all be dispatched by 14th could you copy and paste it onto here please, I'd be interested to see what it says.

Tia

The Norfolk Hamper Company Ltd



Christmas Delivery InformationThank you for taking time to read this
newsletter,as you may be aware we are having some issues with our Christmas deliveries.
We are working very hard to get all orders out to you intime for Christmas after such a high demand,but you will all receive your hampers in time for Christmas.
We have had some issues with negative comments on social websites and working along side these companies to put these right.
We thought we had to send this newsletter to keep you all informed and thank you all for your patience & the kind comments & support we have received from you.

We will keep you all informed on your deliveries the best we can & supply you with delivery dates where we can.
Thank you from the team
The Norfolk Hamper Company Ltd



this is this email I received and as yet no reply to my email from today although he has been replying to tweets which he said he wasn't doing

ellieo

the thing is how do we know if they have been sent
they could have been lost in transit, these things happen, and we are sat waiting and the hamper company have sent them

biscuitmad

Fontaine wrote: »

I think I'm about ready to give up with the hamper waiting and wondering. If they arrive next week then fine but still disappointing how this has all turned out and the responses the company are now sending out via twitter and automated email. From a customer service point of view surely it would have been better for the company to have apologised to us he customers for the delay, explain the delay and what they are doing to resolve it. Instead we have not had an apology, emails have gone without a personal reply and tweets on twitter have become a bit rude

Its a shame the it has turned out a bit sour for some of us as was really looking forward to this company proving the doubters wrong. In my opinion the whole matter could have been handled a bit better.

I couldn't agree more.

I've given them the benefit of the doubt, small company trying to branch out etc etc but I find the customer service being given now is extremely poor.

I think he should put himself into our position and think how he would feel if he had ordered something and got the run around from the company, continually promised delivery dates for no delivery to arrive, continually advised they would call for them to not and then to made to feel its all your fault they are behind because you dare to ask where your delivery is!

I truly don't mind what day mine come, I just need to know when it will be so I can book the time off!

jen49

ellieo wrote: »

the thing is how do we know if they have been sent
they could have been lost in transit, these things happen, and we are sat waiting and the hamper company have sent them

and it seems if you do ask you get a curt reply asking what you want him to do

biscuitmad

jen49 wrote: »

The Norfolk Hamper Company Ltd



Christmas Delivery InformationThank you for taking time to read this
newsletter,as you may be aware we are having some issues with our Christmas deliveries.
We are working very hard to get all orders out to you intime for Christmas after such a high demand,but you will all receive your hampers in time for Christmas.
We have had some issues with negative comments on social websites and working along side these companies to put these right.
We thought we had to send this newsletter to keep you all informed and thank you all for your patience & the kind comments & support we have received from you.

We will keep you all informed on your deliveries the best we can & supply you with delivery dates where we can.
Thank you from the team
The Norfolk Hamper Company Ltd



this is this email I received and as yet no reply to my email from today although he has been replying to tweets which he said he wasn't doing

Hi

Thanks I got that one too, I meant the auto reply when you email them as my email yesterday afternoon said despatched by 14th but thought someone said they had different earlier this morning.

Xx

biscuitmad

ellieo wrote: »

the thing is how do we know if they have been sent
they could have been lost in transit, these things happen, and we are sat waiting and the hamper company have sent them

Uk mail on twitter are excellent, fast, polite response and they will happily check for you using your postcode x