The Norfolk hamper company thread

Storck

Storck wrote: »

We got 4 delivered today, with a note to say the other 4 are out of stock and it could be January.

Not sure on the exact wording as they have been delivered to my wife at work. When she gets in I'll post the wording.

If I remember correctly though the last 4 were originally meant to be sent out in January, so no problem with me there.

Not seen the hampers yet but the note says.


Dear Customer

Please find enclosed your retro sweet hampers for the month of November along with the Christmas hampers we have sent early for you to enjoy over the festive period. You are still owed a preserve hamper and a free sweet one which we are awaiting stock, we will do our very best to get these out for you in December if not these will be delivered in January.

Thank you for your cooperation in this very busy time for us and wish you a very happy Christmas & hope you enjoyed your Hampers from us.

From the management & staff
Kind regards
Neil

poppie123

The one thing i was really looking forward to was the retro sweet hampers as i honestly thought they were going to be the same as those displayed on their website.

Now they are the one thing i am dreading receiving

Fontaine_2

poppie123 wrote: »

The one thing i was really looking forward to was the retro sweet hampers as i honestly thought they were going to be the same as those displayed on their website.

Now they are the one thing i am dreading receiving

From the last few posts I'm a bit concerned over what I'm going to get in my two hampers too! Sounds like the are running out of stock quickly!

short_cake

Mrs Cake ordered some of these hampers too
and im also not yet in panic mode but seems from whats been happening the've just bitten off more then they can chew
but also it seems if you shout at this company your being heard and there the ones getting the hampers over those of us patently waiting, i dont want to shout just yet i will give it till Friday as that seems to be the consensuses but will shout after Friday so pls Norfolk hamper dont make me

newbie1980

i spoke to them today and they are working through orders
mine is coming thursday friday and they are allowing me 4 out of the 24 to come before xmas

princessmoneysaver

I don't remember it saying anywhere you would get the retro sweets hampers that are listed on the website, it just said retro sweets. Does anyone have a screenshot of the original 6 hampers for £79.99 & £10 extra to double up? I got the retro sweet hampers but I really don't think they are only worth a couple of quid like some people are saying.

JaneDoe_2

Mine are supposed to be leaving early this week, so I'll wait till Friday as well short_cake, then I'll be shouting too.

sorrel

I have received an email replying to my request for a refund due to them arriving later than promised, and they have said I can only have a credit note as they have ordered their stock, and there are no cancellations after 14 days. I do understand that, but why would i have cancelled within 14 days when I was under the impression that they would arrive in the first week of December when I actually needed them? I didn't realise the delivery times wouldn't be honoured until a couple of days back. I guess those timescales were only guidelines. So, that is a lesson learned by me. I appreciate they are busy and are trying to do their best, and that for some people a delivery nearer to Christmas is fine, but for me it just isn't.

Fontaine_2

short_cake wrote: »

Mrs Cake ordered some of these hampers too
and im also not yet in panic mode but seems from whats been happening the've just bitten off more then they can chew
but also it seems if you shout at this company your being heard and there the ones getting the hampers over those of us patently waiting, i dont want to shout just yet i will give it till Friday as that seems to be the consensuses but will shout after Friday so pls Norfolk hamper dont make me

Totally agree, I've not chased them up yet since I originally emailed with my hamper choices. I will however do the same if they haven't arrived by the end of the week.

princessmoneysaver

sorrel wrote: »

I have received an email replying to my request for a refund due to them arriving later than promised, and they have said I can only have a credit note as they have ordered their stock, and there are no cancellations after 14 days. I do understand that, but why would i have cancelled within 14 days when I was under the impression that they would arrive in the first week of December when I actually needed them? I didn't realise the delivery times wouldn't be honoured until a couple of days back. I guess those timescales were only guidelines. So, that is a lesson learned by me. I appreciate they are busy and are trying to do their best, and that for some people a delivery nearer to Christmas is fine, but for me it just isn't.

If you needed them urgent & were told you'd get them first week in December then I would push for a refund. They are at fault by delivery late.