The Norfolk hamper company thread

maxtweenie

Tracyjj0 wrote: »

Can I ask those who received cheques for refunds how long it took for their cheques to arrive?

I got a PayPal refund for my 12 + 12 deal, as it was within the 45 day rule, but I was promised a refund for a "Christmas Special" deal, via email, from NHco on 31st December and as yet haven't received anything

He posted me a cheque on 28th December, I got it on 31st, and banked it on the 2nd January. It hasn't bounced yet.

buyitall

frugal_shopper wrote: »

In pretty much all cases here orders are being cancelled/refunded as they do not comply with the contract which means that any goods received then refunded the customer has a duty of care to look after for a period of 21 days from the cancellation request. During this 21 day period the company can make arrangements with the customer to collect the goods at their own expense (the customer has no obligation to make arrangements to return unwanted goods themselves but if they do then the duty of care will extend to 6 months).

If you have not been contacted by NHC within 21 days from your order cancellation request with information regarding how they plan to arrange collection of the goods (eg: notification of when a courier is being sent to pick them up) then you can dispose of the goods as you see fit whether you choose to give the food items to a foodbank & the baskets to a charity shop, keep them for your own use, chuck them in the bin or whatever else you may think is appropriate it really doesn't matter you can do whatever you want with them after 21 days have passed.

The only exception to this is if you contact the company & say you intend to make arrangements to return them yourself in which case you must take reasonable care of the items until you do so & you must return them within 6 months from the date of the order cancellation you may also become liable for the cost of returning them in such instances.

Further info about returns under the DSR can be found on plenty of websites such as:
http://www.oft.gov.uk/business-advice/treating-customers-fairly/dshome/dsrexplained/;jsessionid=9A5E3EDDE591C753B077D6124EFD7905
http://whatconsumer.co.uk/returns-and-refunds/

Thanks for that, will see if their communication skills improve in the next week or so.......

karlie88

PayPal refund received today for full amount. Transferred balance to my bank account immediately. Received the money within seconds.

Problem is I received 2 hampers dated from 24th December today! :rotfl:

myangels

ms_night_ryder wrote: »

Myangels they have just clearly stated £100 clue is in the first sentence hun.

SORRY! Didn't see that bit!:rotfl::rotfl::rotfl:

myangels

maxlimbo1 wrote: »

I paid £114.99 for the 12+12. When I opened the case with Paypal they asked me what I would be willing to accept as a settlement figure and I said £100. I hope this helps.

Thank-you maxlimbo 1 this helps a lot:)!

sharnad

Has anyone received money back yet when they were outside the 45 days

shop-to-drop

sharnad wrote: »

Has anyone received money back yet when they were outside the 45 days

SOme have direct from NHC but don't think any have via paypal.

denmjd

Have just had Radio Norfolk, phone me regarding The Norfolk Hamper Company, wanting to do an interview eeeek!!!:eek::eek::eek:

Don't think I am the best one to speak for you all as I've spoken to the intended recipients of my hampers & they would still like to have them, & I can see there's lots of people who would be much better to speak on the radio rather than me, so pleeeeeese do me a favour & contact the radio station

Contact Steve Martin on 01603 284 793

Thanks Peeps!!!!:T:T:T

Mistyxx

denmjd wrote: »

Have just had Radio Norfolk, phone me regarding The Norfolk Hamper Company, wanting to do an interview eeeek!!!:eek::eek::eek:

Don't think I am the best one to speak for you all as I've spoken to the intended recipients of my hampers & they would still like to have them, & I can see there's lots of people who would be much better to speak on the radio rather than me, so pleeeeeese do me a favour & contact the radio station

Contact Steve Martin on 01603 284 793

Thanks Peeps!!!!:T:T:T

I had the same telephone call this morning.

They asked if I could do an on air chat between 7 and 9am in the morning. Unfortunately due to school runs etc I'm unable to do it but hopefully another MSE'r is able to

cutho

Why go on the radio now just to cause more problems he is refunding give him a chance.