The Norfolk hamper company thread

buyitall

Hi all, haven't been able to post over Christmas and New Year due to being away. I am still waiting for a response from PayPal and NHCo about my 12 + 12 order. I submitted a claim to PP on 20 Dec (and immediately escalated it). I updated it from 'items not received' to 'item not as described' a few days later after I had received sweet hampers instead of Christmas items (and they were too late to give as gifts anyway). PayPal info says that seller had 10 days to respond, but I have not yet heard anything back from PP despite 10 days being up. Can I ask those of you who have received a PP refund when you submitted your claim?
I have also heard NOTHING from NHCo, despite cancelling via email, twitter and Royal Mail and requesting a refund (cancelled before receiving incorrect items but reconfirmed cancellation request after incorrect/late items finally arrived).
I am pleased that some have got their money back :j:beer:- fingers crossed for the rest of us.

Kirsty262

I have also just had a refund for a claim I submitted to Paypal, hope everyone else gets sorted too

sarahg1969

I also had a personal reply to my email yesterday, immediately after the autoresponse. Said he'll be sorting my refund in the next couple of days.

digforit

buyitall wrote: »

Hi all, haven't been able to post over Christmas and New Year due to being away. I am still waiting for a response from PayPal and NHCo about my 12 + 12 order. I submitted a claim to PP on 20 Dec (and immediately escalated it). I updated it from 'items not received' to 'item not as described' a few days later after I had received sweet hampers instead of Christmas items (and they were too late to give as gifts anyway). PayPal info says that seller had 10 days to respond, but I have not yet heard anything back from PP despite 10 days being up. Can I ask those of you who have received a PP refund when you submitted your claim?
I have also heard NOTHING from NHCo, despite cancelling via email, twitter and Royal Mail and requesting a refund (cancelled before receiving incorrect items but reconfirmed cancellation request after incorrect/late items finally arrived).
I am pleased that some have got their money back :j:beer:- fingers crossed for the rest of us.

I went into the PayPal dispute just before Christmas and escalated it just after, review date was the 1st, NHC had until yesterday to answer of course they did not, I got an email late afternoon stating that my monies are going to be refunded.20/12 PayPal dispute commenced
22/12 escalated
1/01 review
2/01 informed monies returning

buyitall

digforit wrote: »

I went into the PayPal dispute just before Christmas and escalated it just after, review date was the 1st, NHC had until yesterday to answer of course they did not, I got an email late afternoon stating that my monies are going to be refunded.

Thanks, maybe my update of having received incorrect item put the response time back by a couple of days.

denise38

What email adress are you getting response to . I am getting none. I have sent a letter before action by email and intend to follow it up on Friday with a recorded letter seeing as they are closed till 8th January. I cannot claim via paypal as I paid in October. I do fully intend to follow up with action if I do not get my money back which was promised to me on 14th december .

maxtweenie

denise38 wrote: »

What email adress are you getting response to . I am getting none. I have sent a letter before action by email and intend to follow it up on Friday with a recorded letter seeing as they are closed till 8th January. I cannot claim via paypal as I paid in October. I do fully intend to follow up with action if I do not get my money back which was promised to me on 14th december .

I sent emails to the sales email address and copied the other one in. He replied twice from the sales one.

kadison

I got my £92.99 back today, very pleased and I will be asking for the £10 back now, I did receive 2 hampers but they were useless, they remain untouched.

Imdebtfree

newbie1980 wrote: »

im the same as u rooms512

have you ahd any of your hampers though

the way i see it i spend £110 and ive had 4 hampers out of 24
i see that as long as i get jan and feb then they have paid for themselves and any more is a bonus then

we all know that it was a very good offer and why people are moaning about some of the hampers is beyond me when you only paid less than £5 each
the hamper alone is more than that

Daffy22 wrote: »

£30 Really? Well one I got as a hamper had a pack of biscuits, minature pot of jam, a minature jar of honey and a cake mix. In a bag.

I also got a sort of small bag not hampers . with a few sweets .

3Dogs

3Dogs wrote: »

OK, I ordered the 12 Month Hamper deal , plus 2nd deal on 24/11/12
£110.00 plus Del 4..99
Paid £114.99 through PayPal

I asked for 2 x Xmas Hampers in Dec plus one Chilli and one Just Add Cheese as extra pressies instead of January hampers
I received 2 x Just Cheese trays with damaged cellophane, plus small Christmas tray and Galaxy hamper with reduced contents
Dispatched 24th attempted delivery 27th, delivered and signed for by neighbour on 28th. I had informed NHC that I would be away from the 22nd so delivery must be by 21st
I have raised a PayPal dispute today which was escalated to claim immediately - item received late, damaged and not what ordered

Have been given date of 11th January for decision by PayPal

I just can't trust that the remainder of order will be fulfilled

Sorry to quote my own post :cool:

I have added the fact that, on checking my PayPal account in resolution centre, I find that the date for review is 11th January, 10 days after claim made. I had said in my previous post that my dispute was upgraded immediately to a claim when I submitted it, and would point out that PayPal said that this was because 'seller was not able to deal with dispute' or 'seller not active' or omething like that. I assume that sometime before 1st January, Neil's PayPal account was closed rather than just frozen