The Norfolk hamper company thread

cathy36

HOW ARE WE ALL GOING TO MOVE FORWARD FROM THIS 'EBENEEZER' WHO HAS RUINED PRESENTS FOR SOME OF MY FAMILY MEMBERS?
ARE WE GOING TO STAY POSTED ON THIS THREAD TO OFFER ADVICE TO EVERYONE?
I started the ball rolling with Trading standards/Consumer rights and offered the advice I was given on this thread earlier in the week. NHC told me on Monday (when he answered the phone) that I was the next batch out as they were working through the night, employed extra staff and had 2, yes 2, UKMAIL lorries coming to collect the orders the next day then he was nearly up-to-date with the outstanding orders. He had me fooled!! He gave me a sob story how people were being nasty on the phone and web sites and there was no need for it, people were moaning about the quality and quantity of goods when there are people starving all around the world, some lady measured her christmas cake and it was not up to standard. People were asking for refunds which he was unable to do as he had to pay for the stock from the supplier and if he refunded he would be left with stock. UKMAIL told me they did NOT send out 2 lorries and on the day I rung only had one half of a lorry filled. UKMAIL were getting completely fed up up with the volume of calls taken about NHC although they sympathized us and were trying their best for us. So can someone tell me where we are at now as I have lost a day or so. I have had to go out and try and replace some presents for people I am seeing tomorrow. All I know is: Trading standards visited them and we should get our orders still. Can I get my money back through Halifax? Where can I look for up-to-date coverage apart from this site?

ellieo

Tracyjj0 wrote: »

Just received this


As you are all aware of our currant issues.i would like to inform you all we are going to be working through all your emails and will be replying to each & everyone of you so we can resolve the issues we have,we are working along side trading standards as stated in the press release to do the best we can.

We are aiming to get all emails responded as quickly as possible.



We are sorry for the delay in the deliveries and the upset this may have caused.

The Norfolk Hamper Company

so what does that mean lol

sammcg

As you are all aware of our currant issues.i would like to inform you all we are going to be working through all your emails and will be replying to each & everyone of you so we can resolve the issues we have,we are working along side trading standards as stated in the press release to do the best we can.
We are aiming to get all emails responded as quickly as possible.

We are sorry for the delay in the deliveries and the upset this may have caused.

The Norfolk Hamper Company

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[URL="mhtml:{0C82706C-7DE8-4352-82BD-253C8BA4B63E}mid://00000734/!x-usc:http://www.ekmresponse.com/"][/URL]The Norfolk Hamper Company Ltd
64a, High St, Caister On Sea, Gt Yarmouth Norfolk, NR30 5eh
Tel: 01493 718345

maxtweenie

sammcg wrote: »

As you are all aware of our currant issues.

It's not just the currants mate, it's the whole bloody Christmas cake that's got issues. :rotfl::rotfl::rotfl:

sammcg

I luckily paid by Visa so I eventually get my money back, it can take up to six weeks, I feel so sorry for those that have paid by palpal and debit card.

I was lucky enough to go and order another hamper from a company called hamper.com, ordered it at 11am yesterday and its out for delivery today.

arthursleep

ellieo wrote: »

so what does that mean lol

That he is probably sat on some beach somewhere paid for by us, angry doesn't even come close to how I feel right now, Neil you are a liar and a conman, disgusted!!!!!!!!!

fozziebeartoo

boiler_man wrote: »

Blueberry hampers were being sold on Amazon with similar pictures to NHCo website. Wonder if there is any connection?

Eg
http://www.amazon.co.uk/Blueberry-Just-Add-Cheese-Hamper/dp/B009OEO31A

:eek::eek::eek:

TudorRose

I've had the same useless email from them.

Arrived while I was doing the disputes with PayPal.
He'll never get through answering all the emails that must be in his inbox by now.

I usually think of myself as being a fairly tolerant person but not now.
Just as well I live too far away to visit the shop/business as I know I would just turn into the most horrible, ranting woman going if I came face to face with Neil. I feel so angry that he has cheated so many people by non delivery, shortages etc & continued to tell so many lies over the past three weeks.
I don't know how he can live with himself. He has no conscience.

Will shut up now before I get carried away with a full, abusive rant.:mad:

myangels

Do i try to get my money back? i got the 12 + 12 deal ? I have recieved the first two? Advice please would be great?

ellieo

so is he saying hes not intending to send anything out so stop wasting your time waiting