The Norfolk hamper company thread

COOLTRIKERCHICK

ok had a snoop around comapnies house

date of incorperation

4 - 7-12:o so no finace records.

ohmochraich

Just logged onto ukmails tracker.....:(. Despite being told by ukmail on twitter yesterday that delivery would be between 8am and 6 today......it is showing on their site as awaiting collection ( from where I don't know........as it is also shown as bein collected at 3.45 on 20/12.....) and showing delivery as 27!/12. :mad:. No point in getting Xmas pud n cake after Xmas!. I have emailed to see what's going on as well as to try and get it delivered to ME ( as not only is my surname wrong and showing as the place I live rather than my surname! But the address is also only the village with no house number.......and as there are hundreds of houses, lots of people with my first name and goodness knows if there is anyone with the surname they have listed!) itll never get delivered. Given that I made 2 separate orders......and 2 separate payments....you'd think the name and address wouldn't be difficult to copy!
:eek:

maxtweenie

candy222 wrote: »

Looking at the terms and conditions on the hamper website it looks like if you request a refund once you have received any hampers from the deal they will deduct the full retail value not the deal price from the refund.

Their T&C's wont hold water if the cancellation is due to breach of contract. I'm sure the small claims court would agree.

maxtweenie

COOLTRIKERCHICK wrote: »

ok had a snoop around comapnies house

date of incorperation

4 - 7-12:o so no finace records.

Someone already posted all the details on here but it was removed either by MSE or the poster (I think it was bilko1234)

arthursleep

Have logged my complaint with trading standards, despite my dispatch email UK mail have nothing for me.
You all need to log your complaints so that trading standards can intervene and hopefully get all our money back.

Zebulette

Hello all! Not posted until now, but been reading this thread about 20 times a day as I also ordered the 12+12 deal. I was just about to file my paypal claim when UKmail knocked on the door with my first 2 hampers!
Are they as expected? ...of course not!!

I was expecting 2 christmas hampers, as promised, obviously assuming there'd be christmas cake, christmas pudding, shortbread, brandy sauce etc etc but I have received 1 x Galaxy hamper and 1 x retro sweets, neither of which I wanted and have no idea who I could give these to.

Here is the contents of each (and I do appeciate that compared to others with the same ones I haven't done too badly with the qty in each hamper, especially the retro one but out of all the hampers I wanted these 2 the least as I know I can buy all the sweets in Home bargains or Wilkinsons for a few pounds if I wanted them.

Galaxy:
Eco-pack sachet of hot chocolate (150g)
1 x pack of 5 Galaxy Cake bars - caramel
1 x Galaxy ripple - 33g
2 x Galaxy smooth milk bars - 46g each
2 x Galaxy Caramel bars - 48g each
1 x Galaxy roasted & caramelised hazelnuts bar - 45g
1 x Galaxy bubbles bar - 31g
1 x Galaxy orange & shortcake bar - 45g


Retro sweets
2 x flumps
1 x swizzels dip dap
1 x love heart dip
1 x double dip
1 x sherbert fountain
1 x candy sticks (candy cigarettes)
1 x refreshers chew
12 loose black jack chews
11 loose fruit salad chews
3 drumstick lollies
4 mini packets love hearts
1 whistle lolly
1 giant parma violets
3 double lollies
4 x tatoo bubble gums
6 x sherbert straws
4 sachets of loose sweets, had to weigh these on my kitchen scales
- 53g cola bottles
- 15g spaceships (with sherbert inside, can't remember name)
- 39g pink milk bottles
- 36g pink milk bottles

I am now going to have to go out and buy christmas pudding, cake etc etc and make up new hampers for our parents and being 38 weeks pregnant on one of the busiest weekends of the year this is not my idea of fun!

Hope you all either get your hampers or a refund v soon. Not sure what to do about mine as they're not what I expected or wanted!

chazsucks

Hello everyone, I've never posted on this thread before. In fact, I forgot I ordered these hampers - I thought I had changed my mind at the last minute because I was very unsure of ordering. Obviously not.

Today I received a small box, opened it and there were two small wicker baskets! It all came flooding back to me.

I bought the 12+12 deal.

Today I received the galaxy and the retro sweets. The galaxy 'hamper' is a few galaxy bars, a pack of cake bars and a large sachet of chocolate. I could probably buy these items myself in local shops for about £5 if I am honest. The sweetie one is similar, an empty looking basket with a few sweeties.

I don't know what to do. I love the idea of being surprised by hampers every month and have thought maybe they will improve? I also love the LITTLE wicker baskets they are very cute. But at the same time is it worth the hassle? Or the risk that the company will disappear in a months time etc... And as for the two I already have recieved if I keep the deal how would I go about recieving the CORRECT goods/cost equivalent.

I've never experienced something like this before, I have no idea what to do.

I have just read the last 30 pages of this thread and have been sickened, shocked and appalled by the way this company conducts their business. I also really, really feel for everyone who still hasn't received anything

Tipitytoppity

Just for the record - you can still order from the website and request Next Day Delivery! Thought that should be present on the thread for whoever might like to see it! I expect that amazingly the tills are still ringing

brunettegirl

Annoyingly i have trawled google for the last hour looking for a picture of the hamper - as the page no longer exists and can't find one. Have found ALL the other deals but mine!!! Grrrrr... (although maybe not a bad thing as i will just look drool, then cry cos we won't be having it till next year no doubt!)

COOLTRIKERCHICK

maxtweenie wrote: »

Someone already posted all the details on here but it was removed either by MSE or the poster (I think it was bilko1234)

cant see why it would be removed, as all info is on line for ANYONE to see