The Norfolk hamper company thread

jellyhead

karlie88 wrote: »

What annoys me (a bit) is this whole attitude of 'once the hampers have left us then it's not our fault.' Here's an example:

Hi, I've just seen on twitter that the person whose tweets are in your example is asking how to get her tweets and photo off MSE.

I haven't been following the thread since going away for the weekend, so sorry if I've got the wrong end of the stick but you may not have seen the message on twitter so I just thought I'd pass it on.

Hope everyone's hampers arrive today

gocat

debi1402 wrote: »

i did it through twitter and they responded straight away x

I've twittered ukmail 3 times and no reply
It's my mums 80th birthday today and was hoping to give her a hamper towards her pressies.

cutho

I am nothing to do with the company I am happy with what i have got the cheese ones are fantastic the christmas ones will need a few things adding I will change the pudding for a small one and just add perhaps some chocs but for the price i am happy thanks Neil I knew you would keep to your word I will definately being making more purchases in 2013

Tipitytoppity

Well I got mine delivered today. I got my hubby to phone yesterday as having been blocked on Twitter I didn't feel confident to phone. Hubby wouldn't get off the phone til he had a tracking number! Then they were put in the system as ready to be collected. So despite an assurance they were dispatched last Wed then again on Fri they were still with them! No wonder I couldn't get a tracking number!

The hampers themselves are really good, lots of content, proper size jars and puddings etc. The just add cheese one is really good. Cellophane is ripped on about 1/2 of them but apart from that really good!

Sadly I had to replace 6 of them that were intended as gifts as they were just too late! Delivery first week of December imo is just that!

It is a real shame that imo the company tried to run before walking and in offering such poor customer service have alienated the very people that could have become loyal customers.

I hope that everyone gets their hampers in time and would just add that I really don't think mine would be here but for the tweeting , badgering and phoning and maybe it is sadly the polite people that are just waiting that could be let down in the end. (hopefully not!)

Merry Christmas x

maxtweenie

cutho wrote: »

I am nothing to do with the company I am happy with what i have got the cheese ones are fantastic the christmas ones will need a few things adding I will change the pudding for a small one and just add perhaps some chocs but for the price i am happy thanks Neil I knew you would keep to your word I will definately being making more purchases in 2013

You must be the only one who will use this company again then.

DODO_2

Lemony wrote: »

Well I've not had a despatch email so I guess there is no point in phoning the delivery company.

Try - I have had no email but out for delivery xxx

maxtweenie

jellyhead wrote: »

Hi, I've just seen on twitter that the person whose tweets are in your example is asking how to get her tweets and photo off MSE.

I haven't been following the thread since going away for the weekend, so sorry if I've got the wrong end of the stick but you may not have seen the message on twitter so I just thought I'd pass it on.

Hope everyone's hampers arrive today

Maybe because he's told the person whose tweets are shown on here that hers are being sent out today.

biscuitmad

cutho wrote: »

I am nothing to do with the company I am happy with what i have got the cheese ones are fantastic the christmas ones will need a few things adding I will change the pudding for a small one and just add perhaps some chocs but for the price i am happy thanks Neil I knew you would keep to your word I will definately being making more purchases in 2013

Pictures please???

Mine not coming today

short_cake

ellieo wrote: »

think ive been more than patient,when it was promised by the 8th december;)

nothing AGAIN for us today either and I rang the UKmail Norwich Depot direct as there the depot that picks up from Norfolk Hamper

debsjc

I really wanted to give them the benefit of the doubt, and have been really patient. However, as they won't even reply to me I think I am going to have a Paypal claim.
If they just communicated I would be more flexible.