Abbey (merged)

downwithu

is their anyone out there who has challenged abbey in this dispute could u be kind enough to let me know the outcome of your cases so i can make up my mnid before i go ahead and challenge them thank you in advance for your time and help Natasha

Edinburghlass_2

You'll find the Success Stories in this thread....

http://forums.moneysavingexpert.com/showthread.html?t=226762&page=50

Should you decided to start a reclaim with Abbey have a read of Martin's article and follow the step by step guide.

Step-by-step Guides: Bank Charges: Reclaim Your Cash | Bank Charges Video Guide | Top New Bank Account Calculator: Charge them interest Template Letters: (right click and save) Ask for charge details |Initial letter | Second letter | Small claims note Get Updates On Important Changes: Free Weekly Money Tip

Brickie103

fumingforcash wrote: »

Hi. New to the site.
Trying to help son reclaim all his charges from Abbey £2300. Have sent 3rd letter stating court action next step. Received standard letter today 'I am so sorry that you have been so unhappy that you felt you must complain. One of my team will be responsible for investigating your complaint and have enclosed our complaints leaflet! ........... We will write to you again in 4 weeks time.' etc
Do we go ahead with the court process when the 7 days are up. Sorry if this is a repeat but want to do this right if we proceed? Won't back down now.
Other son with Natwest and he has had a verbal offer of £100 lower than what he was claiming but hasn't got it in writing yet.If not received by tomorrow he will continue with court process.
Any help gratefully appreciated and you are really thanked for your help and support. People power has a lot going.

Ok, i am claiming with Abbey too so i'm afraid thats the only one i can comment on althought they are all (the banks) pretty much following the same procedure with this!
I got the same letter, and complaint leaflet. Stick to your time scale, you are in control not them! Do things by your rules! or rather Martin's fantastic advice along with everyone elses! (They wouldnt think twice about bullying you for money that you owed them!) So yes, when the allocated time that you have set, file your claim with MOL (money claim online).
If you are offered lower than what you are asking and you're not willing to accept it, use the letter template stating that you acept that given amount "without prejudice" but still intend to claim for the rest of what you are asking for, then carry on regardless!
All the letter templates are on the bank reclaim thread on the main website, which tells you eaxctly what to put/say in the letters, you may just need to adapt it a bit to suit your suituation.

Carry on though, you'll get there!

Hope this helps, its amazing what a few words of encouragement can do!
Good luck!

sajidb

I have sent the 1st letter requesting my charges be repaid, i have had a letter in response stating they are loking into it and could take up to 4 weeks, what is the next step 4 me ?

jonnymagicpants

Hi there,

Quick question!! I'm trying to claim back some £1500 back for Shabbey, and started that a few weeks ago. I have just noticed that £50 is going to be taken out of my acc on 1st Apr for going over my overdraft and passing a visa payment, could I call Abbey up and demand that they refund me that cost even though i'm trying to claim? Would that be too cheeky?? Would it affect my current claim?

Many thanks

kat1234_2

hi just recived a letter form abbey saying thank you for my recent enquiry requesting information on my account and they all acknowledge receipt of my 10 pounds they also say i confirm that arrangement have been made for the information i have requeted to be sent to me. the transaction information remaining on there systems, normally covering the 14 months. will be sent out in the form of individual duplicate statements. i should receive these within 5 to 7 working days of the date of this letter
any previous transaction have been archived onto micofiche and it is not possible to provide you with a computer print out of this information. however, i have made arrangement to send you a list of archived transaction between 2001 and 2005 under separate cover
with regards to any manual intervention that may have been made on my account we consider manual intervention to mean an action that is not automatic or computer - driven. not all manual intervention are recorded, for example if a member of staff looks at a paper document relating to an account, a record is not always required. similarly some interventions may relate to work carried out by a department rather than individuals where no central record of activity is kept because this is not the kind of information we need or more importantly that a customer would usually request
from pam speed

has anybody else had one of these letter please help thanks

miss-bonkers

hi, have asked Abbey for my charges back but got the normal reply of " sorry your unhappy....will investigate ...will take four to eight weeks " , so i sent the letter threatening court action..that was thirteen days ago, do i phone and asked what they're going to do or wait till the fourteenth day ..tomorrow and just send the online court form????
Anyone HELP!!!!
kim

chops05

Just received Abbey's defence in relation to my claim! What they have written is quite funny really "The claimant's contention that the said fees are unenforceable and/or are "penalty charges" is denied. The fees reflect and are proportionate to the Defendant's administrative expenses incurred due to the Claimants breach of contract and are a genuine pre-estimate of the damage duffered by the Defendant" So it costs the Abbey £32 in admin costs for an unpaid direct debit charge!!!

A quick question - I started trying to claim my charges back in November last year and in Abbey's defence they have written "The Defendant denies that the Claimant is entitled to charges prior to 5 March 2001 by reason of Limitation act". From what I can gather they are going back 6 years from the date of when the court served them with my claim. I requested my statements back in August last year and I think I should be entitled to claim charges going back 6 years from the date I started to write the Abbey to get these charges back - I am right in thinking this or is this another of Abbeys shabby tactics in not paying back what they should.:rolleyes:

I just hope that they will settle before it goes to court as I am starting to get a bit scared now! I'm only claiming £525 plus interest which makes it just over £800.

pigpen

IRATE!!! Doesn't quite cover it.. the little gems have STILL (after 7 weeks) not sent the statements through.. they have bounced every cheque I have written in the last 6 weeks and have now.. cancelled my debit card!!!!!!

Good job I have everything transferred over to be paid into another account.. apart from hubby wages which are due in tomorrow!!!!!

I think I may have to kill someone (or everyone) at that bank!!!

Frenzy

i got my letter back from abbey yesterday with the usual stuff "we;re sorry you felt the need to complain, hers a copy of our complaints procedure and we will investigate your complaint" etc lol well who cares what they say ill be sendin my second letter to them on tues 3rd april regardless of how long they want to investigate for.