Abbey (merged)

Bakeybadoo

gibboking wrote: »

i sent the first request letter to Abbey CC by recorded delivery on 23/2/2007 requesting charges plus intrest totalling £351.01 giving them the 14 days.
Had a reply dated 2/3/07 saying that they are investigating my complaint and will give me a full response by 25/3/2007 giving themselves an extra 13 days.
I know I should have stuck to my guns but I have had a lot of family worries and fighting abbey was not a priority at the time.
But today is the 26/3/07 so do i just send the 2nd letter with the 7 day warning now?

Thanks in advance all you helpful guys xxx

Yes.

You do not have to give them any further warning. You are setting the time scale, not them. They've had plenty of time already and even broken their own reply date!

Bakeybadoo

gibboking wrote: »

on 23/2/2007 I posted the dpa requesting 6 years of statements from Abbey and that deadline isnt up until 6/4/2007.
i recieved a letter of acknowledgement from them dated 8/3/2007 saying that I should recieve 14 months worth of statements within the next 5 - 7 working days, and they haven't arrived. And also that the previous information is stored on microfiche and it is not possible to provide me with a computer print out of this info. But they have made arrangements to send me a list of archived transactions between 2001-2005 under seperate cover.
the letter then goes on to say:
with regards to 'manual interventions' that may have been made on the account. we regard manual intervention to mean an action that is not automatic or computer driven.
Not all manual interventions are recorded, for example when a memeber of staff looks at a paper document relating to an account, a record is not always required. similarly some interventions may relate to work carried out by a department rather that individuals where no central record of activity is kept because this is not the kind of information we need, or more importantly, that a customer would usually request.

Are they just talking !!!!!! or am I missing something.
I sent the template letter from this site, has anyone else had this kind of letter?

Yes, I had the exact same one. It's pretty standard it appears.

The microfiched stuff appeared 2 days before the 40 days were up. Sh(Abbey) are terrible for stalling.

Bakeybadoo

legra77 wrote: »

Sorry if this has been answered before but i'm new here.

I wrote to Shabby on 3rd March with first letter and cheque for £10. I didn't send by recorded delivery which was silly i know. They have not cashed cheque and i have heard nothing at all yet.

Should i send first leter nad cheque again via ecorded delivery?

Also, do i just make the cheque payable to Abbey?

Any help greatly appreciated.

First off, I'd call them and ask if they received your letter and the cheque. Might be they have and it's in their system and they are just stalling until the last minute.

If they have it, continue to give them the 40 days.

If they haven't got it then ask them to cancel the cheque and then re-issue another letter and a cheque (made payable simply to 'Abbey') and obviously send it recorded this time.

Bakeybadoo

johnnyroper wrote: »

shell boy
i typed all charges,dates and reasons up on excel spreadsheet sent them that with copies of the statements with the charges highlighted

I just wrote them in the letter, as they appear on my statements.

I've obviously kept the originals.

legra77

Thanks Bakeybadoo.

Wierd, but i just rang home and told there is a pile of letters from Abbey lol. I'll get them opened tomorrow. Checked my account online and they have not cashed the cheque as of yet. is this normal? Also how long is it usually for the rest of statements to turn up. Any help gladly appreciated.

purplenicky

Hi

My friend is claiming her charges back from the Abbey. She is owed £4k they have just sent her a letter offering £300! Obviously she has refused this but they have said they will still pay it into her account and she can continue with court proceedings. Does this sound right to anyone???

Bakeybadoo

legra77 wrote: »

Thanks Bakeybadoo.

Wierd, but i just rang home and told there is a pile of letters from Abbey lol. I'll get them opened tomorrow. Checked my account online and they have not cashed the cheque as of yet. is this normal? Also how long is it usually for the rest of statements to turn up. Any help gladly appreciated.

Well they can cash it whenever they please, so long as the statements arrive within 40 days, I wouldn't place too much worry in when it clears.

The microfiched ones turned up on day 38 so I think they are just stalling people.

Bakeybadoo

purplenicky wrote: »

Hi

My friend is claiming her charges back from the Abbey. She is owed £4k they have just sent her a letter offering £300! Obviously she has refused this but they have said they will still pay it into her account and she can continue with court proceedings. Does this sound right to anyone???

Yes. Pretty standard to get a partial settlement.

She just needs to continue and insert a paragraph saying that she accepts x amount as partial settlement but still intends to procced with claiming the rest.

johnnyroper

purplenicky wrote: »

Hi

My friend is claiming her charges back from the Abbey. She is owed £4k they have just sent her a letter offering £300! Obviously she has refused this but they have said they will still pay it into her account and she can continue with court proceedings. Does this sound right to anyone???

i have had a payment in to my account sent them a letter saying i will accept it as partial payment 'without prejudice' and will continue with court proceedings to recover the rest of the money owed to me

legra77

Yeah true im not bothered when they cash it though im damn sure they will.
Well hopefully i'm now on the right track , thanks for the advice i'll keep you's informed of any problems etc , as i'm sure it'll be a long battle.