Abbey (merged)

Twinkly

welshy10 wrote: »

Last week I sent my £10 fee and a request for all bank charges or Statements for the last 6 years. I received 1 years statements soon afterwards. Today I have received a letter basically explaining that they don't keep information for charges applied to my account for the last 6 years but they can supply a list of transactions on my account which will include any charges applied (Statements I assume).

However, to process my request, they are asking for a £10 fee and can not deal with my request until the fee has been received. Obviously I have paid the £10 fee but do I contact them to tell them this or do I wait until the 40days are over?

If they mean they want another £10 advise them that under the DPA you are entitled to the information and that if they cannot provide them except as statements then that is their responsibility and cost to bear, not yours

Twinkly

Bakeybadoo wrote: »

I am waiting on the microfiched statements to come. Do I give them 40 working days or just 40 days?

40 straight days

little_parf

I have entered the court stage with the abbey national. Today I have received an "acknowledgment of service" and that the abbey has 28 days from the date of service of the claim form to file a defence. They ticked the following box "I intend to defend all of this claim" - has anyone received this? Im a bit worried and not sure whats happening and whether this has happened with anyone else?

Twinkly

little_parf wrote: »

I have entered the court stage with the abbey national. Today I have received an "acknowledgment of service" and that the abbey has 28 days from the date of service of the claim form to file a defence. They ticked the following box "I intend to defend all of this claim" - has anyone received this? Im a bit worried and not sure whats happening and whether this has happened with anyone else?

It has happened but please dont sleep over this tonight. Abbey like to push to the end but never go to court and settle at the 11th hour. Also just because they have indicated they will defend it does actually mean they will

Hold your nerve and any questions about the procedure as and when it happens comes back to the boards for advice.

Good luck

chops05

little_parf wrote: »

I have entered the court stage with the abbey national. Today I have received an "acknowledgment of service" and that the abbey has 28 days from the date of service of the claim form to file a defence. They ticked the following box "I intend to defend all of this claim" - has anyone received this? Im a bit worried and not sure whats happening and whether this has happened with anyone else?

I got this a week ago. I think this is just standard practice from the Abbey and we may get a payout before they file a defence (fingers crossed). If not we will get an AQ to complete if they intend to defend - this is my understanding anyway so if I'm wrong, please let me know!!

chops05

Twinkly wrote: »

Just a thought but did you get that in writing ? Defamation, libel and slander spring to mind. Bank workers should be more careful tut tut !

Lol!! I should have asked the guy I spoke with to put it in writing shouldn't I!! Shame on me! I was just totally gobsmacked at what he was saying to "protect" the Abbey. Maybe the telephone call was recorded and I could use that in my court case should it go to court - now there's an idea!!

Bakeybadoo

Twinkly wrote: »

40 straight days

What happens if they don't send them as there is only 9 days left for them to arrive?

What do I do next?

Twinkly

Bakeybadoo wrote: »

What happens if they don't send them as there is only 9 days left for them to arrive?

What do I do next?

Then you make complaint to the Information Commissioner about the delay. The ICO are receiving thousands of complaints related to reclaiming bank charges and this is a popular one. It is also something they may face prosecution for according to media reports.

Write and advise the bank you are doing so, you may find your details magically appear

little_parf

There doesnt appear to be many success stories with Abbey... Is it likely to go to court? Following my acknowledgment, do they now have 28 days to come up with a defence? Does it usually go that far?

treasureirealnds

i'm wanting to know the same. received same letter today from court. Do you think it is worth ring them, asking are u sure u wnat to go to court?