Reclaim Unfair Bank Charges Discussion Area

lauranick

I am claiming £2162.50 from HSBC, the time has come to fill in my claim form, what address should I put for the bank, a head office one or my branch address? I sent the original letters to my branch.
Also, can you claim interest on the claim form even if you didn't work out the interest for your original letters to the bank?

Twinkly

jobayliss wrote: »

I sent the first letter to Abbey and i got a reply say that they were looking into my complaint and that i would hear from them in 4 weeks. Thier 4 weeks were up yesterday and i got a letter from them today to say that it is taking longer than expected and that i will hear from them in another 4weeks. Can anyone tell me if i have to give them another 4 weeks or can i now send them the second letter.

You only need to do this if you intend to refer the matter to the Financial Ombudsman as you are required to exhaust the banks complaints procedure before doing so.

As you are following the process laid out in the main article the timescales in the templates are sufficient to show the court that you have given the banks ample oppertunity to settle your claim before court action. You've allowed more than enough time since your first letter so you can now send the LBA (letter before action). Good luck

AUDE

Twinkly wrote: »

I would send it to the Head Office address as the branch will probably forward it internally anyway. Good luck

sorry about this....who do you recommend I address it to at the head office department wise?

Tanya_Marshall

wrote:

I have tree years of statements from wich I started getting bank charges. I sent the template letter requesting the default charges back in full with a list of all the date and amounts I have been charged to Barclays. They replied to my letter basically saying they are sorry I am not happy and that it takes time to look into it but they will keep me informed of what is happening and that they will get back in touch with me in eight weeks time. So I am just wondering what I should do now, do I wait or send the next letter off telling them that I am not happy with the reply and will be taking them to court if I dont get the money? Tanya Marshall x

adders103

Hi
I sent my first letter to LloydsTSB last friday, reclaiming almost £5000 in charges! (nearly fell off my perch when I added it all up!) I decided to put in that letter that I would take them to court if I didn't received a satisfactory reply with in 2 weeks. Today I've had a letter saying that they are sorry I'm unhappy and they are waiting for replies to some of thier follow up enquiries (what enquires - they took my money!) and they will respond fully within 4 weeks. Can I now proceed to court action as I've not had a satisfactory response? I sent the letter to my local branch, the reply is from Birmingha so what address do I put on any court papers?????
Thanks

Edinburghlass_2

The recommended course of action is two letters, one asking for your charges and the second gives the bank 14 days notice that you will be taking them to court.

Please read the Reclaim Help Thread, link in my signature, for addresses that should be used and lots of helpful information regarding court fees etc.

As regards waiting 4/8 weeks for a reply from the bank you should follow your own timescale of 14 days from the bank receiving your letter and send out your next letter on day 15.

sweetwilliam

AUDE wrote: »

I am just about to send a letter reclaiming my charges plus interest to Barclays. Do I send it to my branch or head office?

I suggest local branch .If you have to go as far as warrant of execution
it is in your interest that your branch receives bailiffs, far easier than head office. Good luck

Wigstig20

Has anyone having success claiming from RBOS done so claiming with or without interest, really unsure which way to go.

adders103

thanks
I have the charges from the statements that I already had. So I can proceede to court action?

kazmac6774

hi,
how long can i expect to wait for the court to issue ALLOCATION
QUESTIONAIRE.
THANKS.