Reclaim Unfair Bank Charges Discussion Area

SickOfBankCharges_2

hi Sheila,

yep, here is the offender:

Natwest;

Data Protection Manager
Retail Regulatory Risk
2nd Floor
Business House B
Gogarburn
P.O.Box 1000
Edinburgh
EH12 1HQ

remember, keep copies of everything you send out & send everything recorded delivery - they will give it back but they wont make it easy!

Edinburghlass_2

shannor01 wrote: »

Hi still having problems with Nat West, send for my statement on the 14 March, received 18 months on the 4 April, from March 01 to Sept 02.
Have rung my branch twice since then, the last time on 11th April, said they would reorder my statments and to leave it a week. Well a week gone and still nothing my 40 days is up next monday. Can anyone suggest what I do next please.

Thanks Sheila

Please see this post...

http://forums.moneysavingexpert.com/showpost.html?p=4930452&postcount=493

Copying letters to the OFT or the FO will not be necessary.

SickOfBankCharges_2

Edinburghlass wrote: »

Please see this post...

http://forums.moneysavingexpert.com/showpost.html?p=4930452&postcount=493

Copying letters to the OFT or the FO will not be necessary.

hi,

yes, i sent something similar, threatening to report to the infomation comissioner, but to be honest a letter any of these bodies will be enough to secure statements. I think the banks are just being overwhelmed by us all! they did not plan on having to deal with all this. :-)

great site this!

SickOfBankCharges & debt

bankbasher

Maybe you should send another letter (recorded delivery) stating that these statements are rightfully yours and you would like to receive them within a certain time limit. The banks are not patient with their customers when they demand something.

bankbasher

Just a quick note - I do feel sympathy for the bank workers behind the desk. When asking for statements the bank clerk said "are you claiming your charges back" in a quiet wisper. I said yes, she said "good for you - me and my husband are doing the same".

These people, although working for the banks are also being ripped off - proves the banks have no support even for their own workers.

SickOfBankCharges_2

bankbasher wrote: »

Just a quick note - I do feel sympathy for the bank workers behind the desk. When asking for statements the bank clerk said "are you claiming your charges back" in a quiet wisper. I said yes, she said "good for you - me and my husband are doing the same".

These people, although working for the banks are also being ripped off - proves the banks have no support even for their own workers.

i got £1150 back from natwest and was in the branch the other week withdrawing it (moving it to a high interest acc). i wanted to close the account as was paying a silly "monthly service charge" and the fellow behind the till says go over to the customer service desk-they can do that. so over i go, and by pure chance in strolls the postman with a pile of recorded delivery letters as long as your arm! i said "must be everyone wanting thier money back? as a joke and the customer service lady almost burst into tears!

i felt so sorry for the lovely lady, she is only doing a job and must have to put up with loads of horrible people, thats partly why i do it all by post, less stress all round i guess.

Len_Beach

bankbasher wrote: »

Just a quick note - I do feel sympathy for the bank workers behind the desk. When asking for statements the bank clerk said "are you claiming your charges back" in a quiet wisper. I said yes, she said "good for you - me and my husband are doing the same".

These people, although working for the banks are also being ripped off - proves the banks have no support even for their own workers

I'll second that, I worked for Lloyds TSB until last week and am now a Financial Consultant for Nationwide yet I am still looking to re-claim money on my brothers behalf.

When working for Lloyds TSB, almost every other customer I spoke to wanted to request 6 years worth of statements or 'discuss' charges. I simply had to toe the line and state that we were being lenient on many occasions blah blah blah. I was very good at turning these people around very quickly but I did feel sorry for them deep down, I just knew that any complaint I escalated would fall on deaf ears and I would have it thrown back at me.

The only time I wasn't willing to help was when a customer told me 'I' had taken money and they began to make the argument personal.

SickOfBankCharges_2

look everyone - an insider

quick, lynch him!

only joking of course, i am after nationwide myself - by post :-)

shannor01

Thanks everyone for your quick replies, will send another letter from the template, and copies,by recorded deliver. Do you think it would make any difference whether I sent it to the branch or to the address in Scotland.

Sheila

SickOfBankCharges_2

hi Sheila,

i would go for scotland. thats where data protection team are. you may well get the statements anyway from the original source. i got 2 sets of statements from natwest. just as long as you get them really!

hope you get your bro's charges back Len!

gonna go now, newsnight is starting soon - might be some news on our favorite subject - maybe will read y'all 2morrow

will add you 2 2 my buddy list so you can update me on progress or bounce questions of each other

SickOfBankCharges + debt