Kia 7 year warranty

atrixblue.-MFR-.

Well all I can say is kia has been brill with my father.


he bought a ceed 2008 MY used approved with hardly any miles on it, after 12 month the drop links went on both sides kia replaced under warranty no upfront fee. then he had a dash rattle kia took it in took the dash out and placed more padding under it again no upfront fee. now he has new kia bought the same time I got mine.

roddydogs

jase1 wrote: »

Hmmm.

Try telling that to the Mazda 6 diesel owners, quite a lot of whose cars have gone bang very expensively.

Mazda over the last ten years or so = Ford. As such, inferior to Toyota and Honda, and on-par with Mitsubishi and Nissan who have also had Eurobox infestation in their designs.

All cars have failure rates that are non-zero. All this innuendo about transmissions etc not being covered is just that.

BTW I'm not trying to say that Mazda make unreliable cars, but they're hardly the last word either. They weren't far off 15 years ago, but there are too many plastic Ford compromises littered all about the place now for them to still hold that esteem.

Perhaps now they've split from Ford again they'll improve -- although where that will leave Ford's considerable improvements over the same period from their earlier "Dagenham Dustbin" status remains to be seen.

Because I've been a cheapskate, my last two cars have been Fords. One had a Ford-designed engine, which was a wretched thing -- noisy, prone to poor starting and underpowered compared to its peers. The newer one is a 2l Mazda lump which is an absolute revelation by comparison. Both cars are rattly heaps, and Ford is uninterested.

? cheapskate Ford, they are dearer like for like than Mazdas, (Drive the deal price, not MRP)Maz 2 anyway.

KTF

Ku7uk wrote: »

My hand-break broke 2 years into the warranty.

What part failed?

GolfBravo

atrixblue.-MFR-. wrote: »

... drop links went on both sides kia replaced under warranty no upfront fee... dash rattle kia took it in took the dash out and placed more padding under it ...

There are Kia service bulletins for both (well known issues across entire Kia/Hyundai range) - dealers are told to replace/fix them under warranty if/when customers complain.

UncleZen

Ku7uk wrote: »

My hand-break broke 2 years into the warranty. The official kia garage charged me £49 just to look at it before they would even tell me if it was covered or not.
The woman behind the counter was so squirmy it unbelievable. She basically said the warranty didn't cover anything and she listed what it didn't cover verbatim, like it was scripted. I asked her what the warranty did cover and she refused to answer. All she told me was that I had to pay £49 upfront for their technicians to look at it, and that money was not covered by the warranty.
With the cost of having it serviced each year at the high cost kia garages on top of that - i wouldn't say it was worth it.

You should have contacted kia customer services there and then.

Bufger

I had a terrible experience with the Kia warranty after owning the car for 4 years. My first service was out of the service window by 200 miles (because they couldn't book me in until the next week). In year 3 I had a warranty repair due to an engine harness rubbing through and cutting out the engine - no problems there. In year 4 the turbo blew, I had the car taken to the Kia dealership who asked for my service records - their computer systems didn't seem to record any of the services they do! I found all of the receipts and the log book then got a phone call to say I wouldn't be covered under warranty because the first service was out of the specified window... They said it was likely that the air filter would have been blocked putting strain on the turbo and it was my issue, a bill of £1300!!!

The long and short of it was I ended up speaking to their director or service and aftercare. with evidence that the turbo and air filter are signed off to 50,000 miles from an engineering testing perspective (from the direct supplier) and an air intake engineer for another OEM offering to back up my claim they only gave in when I started to post about my experience on public forums and a car blogging site got wind of it!

Needless to say I no longer own the Kia. As soon as they fixed it under warranty it was up for sale

CKhalvashi

Bufger wrote: »

I had a terrible experience with the Kia warranty after owning the car for 4 years. My first service was out of the service window by 200 miles (because they couldn't book me in until the next week). In year 3 I had a warranty repair due to an engine harness rubbing through and cutting out the engine - no problems there. In year 4 the turbo blew, I had the car taken to the Kia dealership who asked for my service records - their computer systems didn't seem to record any of the services they do! I found all of the receipts and the log book then got a phone call to say I wouldn't be covered under warranty because the first service was out of the specified window... They said it was likely that the air filter would have been blocked putting strain on the turbo and it was my issue, a bill of £1300!!!

The long and short of it was I ended up speaking to their director or service and aftercare. with evidence that the turbo and air filter are signed off to 50,000 miles from an engineering testing perspective (from the direct supplier) and an air intake engineer for another OEM offering to back up my claim they only gave in when I started to post about my experience on public forums and a car blogging site got wind of it!

Needless to say I no longer own the Kia. As soon as they fixed it under warranty it was up for sale

What sort of mileage are we talking?

In 4 years of my driving you could be talking 250k miles, why I ask.

CK

Bufger

CKhalvashi wrote: »

What sort of mileage are we talking?

In 4 years of my driving you could be talking 250k miles, why I ask.

CK

I sold it with 43k on the clock which is hardly anything

CKhalvashi

Bufger wrote: »

I sold it with 43k on the clock which is hardly anything

There possibly would be a case, however depending on the condition the vehicle was used in (town is worse for most parts than motorway) then allowing for a 10% tolerance in the part for fair wear and tear, 43k is pushing it a little.

CK

Bufger

Are you saying the Turbo is only good for 40k miles?

The second service was out by 200 miles (service was meant to be at 24k miles). All services after that point were within the specified service window by either year or mileage. As stated It was mainly motorway journeys, no stop start traffic.

Turbos are good for something like 100k miles. Yes there are failures prior to that but if you're going to have a 7 year warranty then you're going to have to expect failures like this to happen within the warranty period.

I had a case, I eventually won that case and now i've sold the car. Good ridance to Kia I say - i'll never have another one! Thats Fiat and Kia off the list