Wrongly charged in Sainsburys Pontypridd!! Anyone else had the same trouble ?

NiallB

NiallB wrote: »

Yep, what's new? (!!!!!cat).

Good greif, I can't believe a song title got swear-filtered :rotfl:

Slowhand

NiallB wrote: »

Good greif, I can't believe a song title got swear-filtered :rotfl:

p u s s y c a t, s c u n t h o r p e, e d i n b u g g e r s all censored!

Azari

What's wrong with pussycat?

NiallB

You may well ask? Better not mention any controversial Russian female punk bands....

SnowBelle_2

There is no way in hell I would wait 18minutes for them to check their PC,(if I was the customer they were serving)
If I have ever had any problems with pricing the supervisor or someone from customer service always walks with you to the SEL this applies to all the big 4 supermarkets in our town,I have on occasion had mistakes and myself and a supervisor or similar have walked to the SEL, twice I have been wrong and twice right,and I have aplogised for being wrong.
If this had happened to me multiple times I would definately be scrutinising my reciepts more carefully.

Tupperware_Queen

I check my receipt on my way back to the car, I often find mistakes, but if you get it sorted before you leave, then you save a lot of hassle.

I always nip back and check that I have picked the correct size pack or whatever, before approaching CS for a refund, once or twice it has been my mistake - though far more frequently it is theirs!

Valli

Azari wrote: »

What's wrong with pussycat?

!!!!!cat

showoff!:rotfl:
......

Callie22

I had this problem recently with some knorr stock cubes that had a 'sale' SEL yet I was charged full price (sale price was about 30p, full price was over £1). I double checked the price as it was a good deal. Customer services insisted I was wrong, so I called Sainsbury's and they refunded the full cost to my Nectar card.

meer53

SnowBelle wrote: »

There is no way in hell I would wait 18minutes for them to check their PC,(if I was the customer they were serving)
If I have ever had any problems with pricing the supervisor or someone from customer service always walks with you to the SEL this applies to all the big 4 supermarkets in our town,I have on occasion had mistakes and myself and a supervisor or similar have walked to the SEL, twice I have been wrong and twice right,and I have aplogised for being wrong.
If this had happened to me multiple times I would definately be scrutinising my reciepts more carefully.

I think the OP was on the phone, not in the store ?

retailXpert

I have shopped in Sainsbury's stores most of my adult life & Sainsbury’sPontypridd is actually my local supermarket at the moment! They’re customerservice staff have only ever been exceptionally helpful for me.

Also Pollycat is correct, Sainsbury's website says that it's the 250g Tilda Boil In The Bag rice thats £1, not the 500g box & knowing Sainsbury's failrly well it would have stated this clearly on the red advertising they put on the shelf!!