Bank with A&L, First Direct or HSBC? Nab a free £10 for mobile banking trial

MUHAMID

hutch610 wrote: »

Are you sure you put it in right place? Logged in first then entered activation code.

yes,
Also
im using SW W810i phone.

MONILINKSupport

1. Open the MONILINK application on your phone
2. Click Start
3. Enter your passcode (not the CAN code you received through the post)
4. Select your card from the list - it will have a '*' next to it.
5. You will then be prompted to enter your HVC code.

Sunshine_and_Roses

I have had exactly the same problem - as soon as I get to enter the CAN it states it is not valid. I have tried a few times and now only have one attempt remaining.

What can I do??

MONILINKSupport

Not sure why this would happen, but it might be an idea to order a new CAN. To do this follow the instructions below:

1. Open the MONILINK application on your phone
2. Click Start
3. Enter your passcode when prompted
4. Select the card you wish to activate (it will have a * next to it)
5. You will then have the option to enter your CAN or request a new one - select the request a new CAN option.
6. You will then be sent a new CAN through the post.

Hope this helps.

clareski wrote: »

I have had exactly the same problem - as soon as I get to enter the CAN it states it is not valid. I have tried a few times and now only have one attempt remaining.

What can I do??

Sunshine_and_Roses

I am also trying to add another account, but I can only put in 9 numbers of the 16 on my card. Is this another fault?

MONILINKSupport

I have sent you a PM

clareski wrote: »

I am also trying to add another account, but I can only put in 9 numbers of the 16 on my card. Is this another fault?

[Deleted User]

I have just tried to sign up and authorised my phone fine, but the dratted website then keeps saying I have "entered my personal details incorrectly" when I try and enter my debit card details and now it's blocked my account until tomorrow.

Why is this?? I am 100% sure I am entering them correctly. Grrr.....!!

hutch610

Got my £10 this morning, i think. Shows as link interchange.

Thanks

KatieF

Me too! thanks Martin & Monilink!

beckyboopboop

I've also received my £10, thanks very much!