ValueBasket.com - any experiences?

50Twuncle

Vergil wrote: »

[FONT=&quot]I ordered a Sony Experia Aqua mobile phone on 3 February. Delivery was promised within 8 working days. 13 working days later - nothing! According to my Account page, it hasn't even been dispatched. However, I was thanked for my patience and it was now a priority order, I am not patien and VB's idea of a priority is laughable.t. My old phone contract has run out and I need a new phone. My 2 e-mails has received no reply. I contacted them by telephone twice. The 1st time, I was told, the delay was done to the Chinese New Year! The 2nd time (getting through after an 18 minute wait - no apology, even after I asked for one) I was told it was because of a "backlog". However, she would get back to me the same day by e-mail, giving me the delivery date. Needless to say, she didn't. I wish I had never had any dealings with them and will be braving the long telephone wait to cancel my non-existent order tomorrow. Avoid like the plague! This is NOT how online commerce is supposed to work. WIth this lot, you would be better off popping down the High Street.
:mad:
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I assume that you want your money back - or are you waiting for a delivery ?
Either contact [EMAIL="verificationteam@kwikchex.com"]verificationteam@kwikchex.com[/EMAIL] - they may be able to help (they helped me get my money back from simply electronics ( a sister company to valuebasket)
or rely on charge back to reclaim the money from your card provider !!

Clive_Good

Give this company a wide berth.. check out the Trust Pilot web site.. I wish I had before dealing with them.. I just can not get any communication from them regarding my £2000+ order...
..ignore what I say at your peril..

ozymandias24

Bobpu wrote: »

I cancelled an order before they had prepared the goods for despatch. They went ahead and despatched anyway and made no attempt to recover the goods from the courier. I contacted the courier and told him to return the goods to Value Basket as I would reject the delivery if it reached my door. This took about 5 MINUTES on the phone when VB had claimed that their Logistics Department had been trying to do the same thing for 5 DAYS. Alarm bells ring!!!
They then told me I would have to wait until the parcel was received in their Hong Kong warehouse before they would start processing my refund. Once again their Logistics Department appeared incapable (or unwilling I suspect) of processing the return from the courier.
To cut a long story short, I have a chain of 78 emails, 20 phone calls from me, 2 letters to their CEO and General Manager (if you want the addresses let me know) and complaints to Hong Kong Consumer Council and Consumer Affairs, Victoria, Australia (where payment was taken by VB Australia).
Finally I made a chargeback claim under section 75 of the credit card regulations and my bank refunded my payment then pursued VB for recompense. Today I was advised by my credit card company that they have recovered their money from VB.
This saga has run from 29/05/14 to 11/07/14, and I dread to think how much longer it would have taken if I had not made the Chargeback claim.
The only advice I can offer is that if you can't afford to lose the money don't even consider buying from them. The costs of chasing them are higher than the money you may save on their cheap quotations, and they supply grey imports to the UK so I suspect that trying to get repairs under warranty will mirror my experience.

Please could you post the emails of the CEO and General Manager to help us out?

Thanks!

50Twuncle

Bobpu doesn't really have them - he is playing with us !!
He may have a postal address - butn no email

benhighet

I'm going to break down my run in with this utterly useless company in a timeline of events. firstly i have ordered a £575 mobile phone and it still isn't here my order was placed on the 21/05/2016

- 30/05/2016 first contact with customer services asking where my phone is.
Their response: Your order is at the processing stage. It will be made ready for dispatch as soon as possible. I understand the urgency to receive the goods asap and can assure you that we're working diligently to fulfill your order at the soonest possible time.

- 02/06/2016 second contact with customer services asking where my phone is.
Their response: I apologize for the delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused

I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible.

We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future.

Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date.

- 06/06/2016 third contact with customer services asking where my phone is.
Their response: Thank you for contacting us.

We humbly apologize for the delay in shipping your goods. I have forwarded the matter to our logistics department and they are now overseeing the situation.

Rest assured, we are now doing all that we can to deliver the item at the soonest time possible. We now have assigned relevant manpower for you to cope with the situation to avoid further delay and inconvenience.

I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery.

We added free travel adapter to your order which may allow you to charge any of your electronics devices globally. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time.

Please allow us few more days to fulfill your order and we will monitor your order closely.

Again, I apologize for the inconvenience caused, and hope that this gesture of goodwill goes someway to rectifying the situation.

Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can.

so basically this company from what i can work out is incredibly disorganised. haven't got a clue what is going on and are unable to do basic business activities such as put an order together and send it out to their customers.

don't push your shoddy business managing onto your customers it has nothing to do with us.

plus if you are wondering my order still hasn't been dispatched. utter joke if i could rate less than 1 star i would

bod1467

Raise a S75 or chargeback claim for Goods Not Received against the card used for the purchase, then advise the seller to cancel the order?

50Twuncle

benhighet wrote: »

I'm going to break down my run in with this utterly useless company in a timeline of events. firstly i have ordered a £575 mobile phone and it still isn't here my order was placed on the 21/05/2016

- 30/05/2016 first contact with customer services asking where my phone is.
Their response: Your order is at the processing stage. It will be made ready for dispatch as soon as possible. I understand the urgency to receive the goods asap and can assure you that we're working diligently to fulfill your order at the soonest possible time.

- 02/06/2016 second contact with customer services asking where my phone is.
Their response: I apologize for the delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused

I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible.

We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future.

Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date.

- 06/06/2016 third contact with customer services asking where my phone is.
Their response: Thank you for contacting us.

We humbly apologize for the delay in shipping your goods. I have forwarded the matter to our logistics department and they are now overseeing the situation.

Rest assured, we are now doing all that we can to deliver the item at the soonest time possible. We now have assigned relevant manpower for you to cope with the situation to avoid further delay and inconvenience.

I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery.

We added free travel adapter to your order which may allow you to charge any of your electronics devices globally. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time.

Please allow us few more days to fulfill your order and we will monitor your order closely.

Again, I apologize for the inconvenience caused, and hope that this gesture of goodwill goes someway to rectifying the situation.

Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can.

so basically this company from what i can work out is incredibly disorganised. haven't got a clue what is going on and are unable to do basic business activities such as put an order together and send it out to their customers.

don't push your shoddy business managing onto your customers it has nothing to do with us.

plus if you are wondering my order still hasn't been dispatched. utter joke if i could rate less than 1 star i would

I am sorry to have to tell you that you are extremely unlikely to receive either your phone or the "free travel adapter" - which would probably be worth less than £5 in any case - and also would not be safe to use on any valued equipment !


This has become standard practice for this company to try to put off any claims as long as possible - by offering potentially lethal freebies (which you would never want to buy in the first place and in any case - will not be delivered)


I suggest that you start things moving with your card supplier using either section 75 or chargeback - depending on whether you paid by debit or credit card http://www.thisismoney.co.uk/money/experts/article-1633541/Reclaiming-losses-from-undelivered-goods.html
Remember - this company is in China which is outside the reaches of decency and law !

Pkeebz

I bought 2 Samsung Galaxy S6 edge phones from VB in August 2015, 1 for me and 1 for my wife. The delivery stats were 'Ready to be shipped - 2 to 4 working days and Delivered 5 - 8 working days'.
11 days later I had an email stating that they had finally been dispatched. I finally received my phones over 2 weeks after I had ordered them.

I then ordered a Samsung gear s2 from VB. 8 days after I ordered it is had an email stating that it had been dispatched. Again, after more than 2 weeks my watch finally arrived. After wearing my my watch a few times the strap broke. I called Samsung to see if it would be covered under warranty and they stated that because I hadn't bought it in Europe they would not cover the warranty and I would have to contact the supplier, this is where the fun started!!

I emailed VB and explained what had happened. They asked me to send photos of the watch and broken strap in which I did. 1 month later I hadn't heard anything so I emailed them again. They came back with 'can you send photos of the watch and strap? Is there any damage? Can you list any accessories? Has it been in contact with any fluids?.
I emailed them back stating that I had already sent pictures, no accessories and that I had worn it in the rain and splashed water on it. Also stating that it's a waterproof watch and what would this have to do with a broken strap??
A couple of days later I got exactly the same email sent to me but this time with a sarcastic 'Good Day to you'!!

I ended up telling them to stick the watch strap where the sun don't shine and that I will never be buying anything else from them!!

So just to warn you. Be very carefully about the warranty of the item you are buying and if you have any problems you may as well right it off...

You have been warned!!

SimplyMugged

I bought Xperia Z5 on 8 May 2016 and am yet to receive the phone nor the refund. I wish I had done a bit of reseach before plunging into the purchase. It is increasingly less likely that I will ever recovered my £278.99. On the 20th July I received an email telling me that they had made a refund. 11 days later I still havent received the money. This afternoon I received the final nails onto the coffin containing my dying hopes. I will copy the emails for all to read;

Ticket ID: PPP-477-41397
Subject: Re: ValueBasket.com: Your Order has been refunded 566004-1048966

http: //valuebasket.kayako.com/Tickets/Ticket/View/PPP-477-41397

Automated reply We regret to inform you that Valuebasket is no longer processing orders.You may wish to contact your bank /card issuer regarding any transactions.


ValueBasket

It is a lot of money to lose. I tried to find their registered address here in the UK but was unsuccessful. The company has a UK account with HSBC sort Code number 40-05-30 Account: 94376978. HSBC refused to give the company details hiding behind Data protection act. The company ValueBasket.com Limited is not registered with the Company House. This means that they registered a compny using a different name, an elaborate way of avoiding detection. I have reachged a dead end here. It is so frustrating:mad: unless someone advises me on how to recover my money.

Tigermay10

Hi yes I have, don't use them,mery unreliable, and I belive theyve now gone into liquidation, so don't waste youtpr time like I did,nor send any money to them