Email exchange with customer service made me cry!

Dave_Brooker

rosieben wrote: »

I notice that you're fairly new on here and if you dont mind me saying so, I find it a tad strange that so many of your early posts are on a thread about a dodgy cosmetics seller

I dont think this is a coincidence tbh, but no matter how many AE post on here to try to muddy the waters, anyone reading this thread properly from the beginning will see that this person is thoroughly unpleasant and a crook and I'm happy to be involved in getting her shopped and stopped!

But other than sending snotty emails in reply to snotty emails what has she done wrong?

All this talk of scams and frauds seems to be based on a few lines of ebay feedback from people who didn't pay?

another_thing_coming

Please take time to read the thread thoroughly from the beginning. I know it's long.

Please take note of the fact that this person repeatedly takes money for 'auctions' listed on eBay and then does not post the items out (especially the 'this person stole £146' comment and 'used my stolen money to set up cosmetics business'). Please take note of the sheer number of compaints. All these complaints multiplied by even a small amount of money add up to a lot of money - these are complaints from people who have paid for their items and never received them, not the few 'non-paying' customers you mention.

Please take note that their online business does not use a secure payment method, and that credit cards details can then be harvested.

Please take note of the bullying methods that this person uses when someone emails them/the company and asks about their non exsistant item (and also the horrible retaliatory feedback that this person leaves on eBay).

That the bad customer service issue should crop up once in a while is very understandable, after all, it happens in almost businesses: you'll have the odd customer that slips through the net now and then. The emphasis in on 'now and then' though, it's not a whole slew of customers, as seems to be the case with this business.

Then there's the potentially criminal stuff. Well, that's to be proven of course. In my experience of the world and of business, that someone should act in the ways described above is a pointer that there may be some other kinds of misdealings lurking below the surface.

If she is innocent perhaps she should come into this thread and refute all the allegations. If she is innocent, then I'm sure she would be more than happy for the police to clear her name.

Dave_Brooker

another_thing_coming wrote: »

Please take time to read the thread thoroughly from the beginning. I know it's long.

Please take note of the fact that this person repeatedly takes money for 'auctions' listed on eBay and then does not post the items out (especially the 'this person stole £146' comment and 'used my stolen money to set up cosmetics business'). Please take note of the sheer number of compaints. All these complaints multiplied by even a small amount of money add up to a lot of money - these are complaints from people who have paid for their items and never received them, not the few 'non-paying' customers you mention.

Please take note that their online business does not use a secure payment method, and that credit cards details can then be harvested.

Please take note of the bullying methods that this person uses when someone emails them/the company and asks about their non exsistant item (and also the horrible retaliatory feedback that this person leaves on eBay).

That the bad customer service issue should crop up once in a while is very understandable, after all, it happens in almost businesses: you'll have the odd customer that slips through the net now and then. The emphasis in on 'now and then' though, it's not a whole slew of customers, as seems to be the case with this business.

Then there's the potentially criminal stuff. Well, that's to be proven of course. In my experience of the world and of business, that someone should act in the ways described above is a pointer that there may be some other kinds of misdealings lurking below the surface.

If she is innocent perhaps she should come into this thread and refute all the allegations. If she is innocent, then I'm sure she would be more than happy for the police to clear her name.

All I've seen is a few examples of ebay feedback, one of which was from someone who admitted that they did not read the description and didn't pay.

You talk of the sheer number of complaints, but how many is it?

Less than 10?

And because someone replies to snotty emails with vigour suggests that there are "misdealings lurking below the surface"??

rosieben

Dave_Brooker wrote: »

All I've seen is a few examples of ebay feedback,

This is NOT true.

If you would bother to do as suggested to you at least twice already in this thread - read this thread from the beginning.

Otherwise I assume that you are involved with Beauty !!!!!! or involved with this woman's business in some way and that you are here purely to take the heat off/defend her and I will ignore any further posts by you as totally irrelevant

another_thing_coming

I agree. read the thread from the beginning. You obvioiusly haven't.

By the way, I counted 38 complaints, not 'less than 10' as you suggest. You can make that 39 if you add in mine.

Plus there's her online web shop activities - how many hacked off customers from that?

Dave_Brooker

rosieben wrote: »

This is NOT true.

If you would bother to do as suggested to you at least twice already in this thread - read this thread from the beginning.

Otherwise I assume that you are involved with Beauty !!!!!! or involved with this woman's business in some way and that you are here purely to take the heat off/defend her and I will ignore any further posts by you as totally irrelevant

I have read the thread, and am shocked by some of the things I read, as from what I can see very few of the allegations have legs.

I'm surprised that you assume anyone who does not agree with the whingers must be somehow involved with the company.

Dave_Brooker

another_thing_coming wrote: »

I agree. read the thread from the beginning. You obvioiusly haven't.

By the way, I counted 38 complaints, not 'less than 10' as you suggest. You can make that 39 if you add in mine.

Plus there's her online web shop activities - how many hacked off customers from that?

In the big picture 38 complaints isn't that much, and how many of those actually are people who have not had their goods delivered?

Sagaris

Dave_Brooker wrote: »

If it's a proper company they'll have a merchant account and presumably that way they pay less fees?

Isn't that a different person?

See scorned women making storms in teacups...

I'm certainly not a scorned woman making anything of the sort!
I don't think it's a different person at all - and I was just pointing out information you could easily find by reading the thread! Wouldn't buy my cosmetics online anyway, and it's not a case of me being scorned as a seller on Ebay - I've never sold anything on there either!

another_thing_coming

Dave_Brooker wrote: »

And because someone replies to snotty emails with vigour suggests that there are "misdealings lurking below the surface"??

Please don't twist my words/argument.

I did not say that a vigourous reply to a customer complaint suggests 'misdealings lurking below the surface'.

I said the following: that this pattern (and it quite patently is a pattern) of taking people's money and not sending out goods, including £146 in one woman's case, is probably indicative of other dodgy stuff that's going on.

Or perhaps losing £146 wouldn't bother you? Perhaps you'd be happy to give your credit card details to a non-secure site?

More fool you. I wouldn't be happy with either and I'm sure most people here would be pretty hacked off.

Now, do you understand that?

Dave_Brooker

Sagaris wrote: »

I'm certainly not a scorned woman making anything of the sort!
I don't think it's a different person at all - and I was just pointing out information you could easily find by reading the thread! Wouldn't buy my cosmetics online anyway, and it's not a case of me being scorned as a seller on Ebay - I've never sold anything on there either!

Isn't the person in the BBC report in Essex and the victim of all the screamers in Dorset?

Long way to commute...