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purplestar133

I've received my rejection letter for Persil. I'm writing an email but am wondering how I can word it strongly enough. Is this a Trading Standards issue? Can I say I will be reporting them to Trading Standards for misleading customers and promoting a misleading offer?

m1kjm

purplestar133 wrote: »

I've received my rejection letter for Persil. I'm writing an email but am wondering how I can word it strongly enough. Is this a Trading Standards issue? Can I say I will be reporting them to Trading Standards for misleading customers and promoting a misleading offer?

Definitely. I threatened TS and social media.

purplestar133

anna1976 wrote: »

Thank you to everyone who has left posts concerning the problems with this offer. I have already sent my claim, purchased at Tesco, so am expecting the rejection letter any time. I phoned the number which was given in the last post and managed to get a call back after 24 hours; the lady was very helpful and asked if those of you who have got a rejection letter will send a scan of it to unilever@unileverconsumerlink.co.uk they will look carefully at the problem. I suggest you also send a scan of their terms and conditions. I am hopeful that they will acknowledge their mistake and send us refunds.

I've had my email to this address rejected twice. Don't know what to do now!

m1kjm

purplestar133 wrote: »

I've had my email to this address rejected twice. Don't know what to do now!

I resubmitted my applications to the claim address with stroppy letters so I'll let you know how I get on.

lilian1977

Coldpress Apple Juice has a TMF sticker on the front in my local Co op - sorry I don't have the link but will try and remember to edit this tonight. It was £2 a bottle in the chiller section.

anna1976

There is a contact form for Unilever https://www.unilever.co.uk/contact/contact-form/
I haven't tried it because I have not yet had my rejection letter (or a cheque)!

m1kjm

lilian1977 wrote: »

Coldpress Apple Juice has a TMF sticker on the front in my local Co op - sorry I don't have the link but will try and remember to edit this tonight. It was £2 a bottle in the chiller section.

I found the Cold Pressed juices in Tesco today but I couldn't see any promotional packaging. Has anyone got any more details?

purplestar133

anna1976 wrote: »

There is a contact form for Unilever https://www.unilever.co.uk/contact/contact-form/
I haven't tried it because I have not yet had my rejection letter (or a cheque)!

I was going to do this but then spotted there is a contact us form on the Persil site itself, where the terms and conditions are, so I've tried that. If I don't hear back soon I'll send a letter to the claim address, like m1jkm - but I don't want to spend a stamp unless I have to! :rotfl:

m1kjm

purplestar133 wrote: »

I was going to do this but then spotted there is a contact us form on the Persil site itself, where the terms and conditions are, so I've tried that. If I don't hear back soon I'll send a letter to the claim address, like m1jkm - but I don't want to spend a stamp unless I have to! :rotfl:

You know me - I did ask for a goodwill gesture to cover my extra postage expenses caused by their error!

lilian1977

Re the Coldpress apple juice - when I went to submit my claim it seems it's only when purchased from Morrisons or Coop.