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  • Claire_Alex
    Claire_Alex Posts: 336 Forumite
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    Also had mine rejected from not being Sainsburys despite it not being mentioned in the terms and conditions
  • purplestar133
    purplestar133 Posts: 1,731 Forumite
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    Claire_Alex wrote: »
    Also had mine rejected from not being Sainsburys despite it not being mentioned in the terms and conditions

    Oh no! Just waiting for my rejection then. Got mine from Tesco.

    m1kjm, what is the Unilever number you used to enquire whether Surf was included? I'm getting ready...
  • m1kjm
    m1kjm Posts: 1,264 Forumite
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    purplestar133 wrote: »
    oh no! Just waiting for my rejection then. Got mine from tesco.

    M1kjm, what is the unilever number you used to enquire whether surf was included? I'm getting ready...

    0800776644
  • anna1976
    anna1976 Posts: 34 Forumite
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    Thank you to everyone who has left posts concerning the problems with this offer. I have already sent my claim, purchased at Tesco, so am expecting the rejection letter any time. I phoned the number which was given in the last post and managed to get a call back after 24 hours; the lady was very helpful and asked if those of you who have got a rejection letter will send a scan of it to unilever@unileverconsumerlink.co.uk they will look carefully at the problem. I suggest you also send a scan of their terms and conditions. I am hopeful that they will acknowledge their mistake and send us refunds.
  • Claire_Alex
    Claire_Alex Posts: 336 Forumite
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    I have redone an application this time purchasing from Sainsburys
  • m1kjm
    m1kjm Posts: 1,264 Forumite
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    I've had two Tesco Persil rejections to date so I've sent snotty letters to the claim handling address from my Birds Eye templates.
  • chapistano
    chapistano Posts: 26 Forumite
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    Sorry if this seems a bit thick but for the refund for the persil is the product code the barcode and do you have to cut it off and send it?:question:
  • m1kjm
    m1kjm Posts: 1,264 Forumite
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    chapistano wrote: »
    Sorry if this seems a bit thick but for the refund for the persil is the product code the barcode and do you have to cut it off and send it?:question:

    I used the little black code at the top of the pack. I don't know if that's right because I've not had a successful refund yet!
  • flyer
    flyer Posts: 2,215 Forumite
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    I think its the code at the top at the pack which includes a time. I cut it out and sent it.
    Even if you are a minority of one, the truth is the truth.
  • anna1976
    anna1976 Posts: 34 Forumite
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    Yes, it is the code at the top of the packet that they want; I received an email reply from Persil comfirming this.
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