Warning! Dont shop at currys

Hmm71

photome wrote: »

One of the problems with the great british workforce...Its not ny job ...unbelievable

Having said that 10 minutes wasnt long to wait but the assistant "its not my job" could have handled it better

How exactly? She refused to carry it to the car and we have no idea of what she said or the way she said it, she could have been apologetic and explained politely why she couldn't carry it for all we know, then she got another colleague to do it. What else was she supposed to do?

Azari

As so often, this thread seems to polarise people into extreme views.

Why can't people just use a little bit of common sense and try and view things from the other person's POV.

Yes, Currys were probably lacking in customer service in that they should have been able to find someone to carry a box out of the shop in less than ten minutes.

No, it isn't the end of the world and it isn't any reason to stop shopping there forever.

photome

OneYorkshireLass wrote: »

When I was in retail if I'd left my workstation the manager would have had a fit and other customers would then be disgruntled that I wasn't doing the job I was supposed to do. Would I annoy my boss and other customers to carry an impatient customer's heavy box?

Would I heck.
And I wouldn't expect any of the Currys workforce to either.

As I said that is the problem with the british workforce, "its not my job"

Sod customer service, I shop a lot in the USA its a completely different experience over there all the assistants WANT TO HELP

photome

Hmm71 wrote: »

How exactly? She refused to carry it to the car and we have no idea of what she said or the way she said it, she could have been apologetic and explained politely why she couldn't carry it for all we know, then she got another colleague to do it. What else was she supposed to do?

No we dont know exactly what she said other than she refused and then the customer had to ask her if someone else could help rather than her offering to get someone to help.

It seems to me that most on here are quite happy with the satndard of customer service in retail in this country, to me, for the most part it is shocking.

As previously said tho waiting 10 minutes is not a reason to stop shopping there

Frapster

Azari wrote: »

No, it isn't the end of the world and it isn't any reason to stop shopping there forever.

it is a sign of other things being wrong int he company. if that is the service they offer when making an expensive purchase it will almost certainly be terrible if there are any problems.

if they dont have staff to carry things to cars then it suggests there is serious corner cutting going on. how many of the items will they claim are out of stock cos noone can be bothered getting them from the warehouse. how many things will be sold unchecked and turn out to be faulty. where will the quality control be, how many of the goods will be fake?

Takeaway_Addict

Frapster wrote: »

it is a sign of other things being wrong int he company. if that is the service they offer when making an expensive purchase it will almost certainly be terrible if there are any problems.

if they dont have staff to carry things to cars then it suggests there is serious corner cutting going on. how many of the items will they claim are out of stock cos noone can be bothered getting them from the warehouse. how many things will be sold unchecked and turn out to be faulty. where will the quality control be, how many of the goods will be fake?

Over reaction.....

pmduk

Perhaps they should have offered to drive the OP home and cook her evening meal for her?

andyuk101_2

Frapster wrote: »

it is a sign of other things being wrong int he company. if that is the service they offer when making an expensive purchase it will almost certainly be terrible if there are any problems.

if they dont have staff to carry things to cars then it suggests there is serious corner cutting going on. how many of the items will they claim are out of stock cos noone can be bothered getting them from the warehouse. how many things will be sold unchecked and turn out to be faulty. where will the quality control be, how many of the goods will be fake?

Top marks for over reacting

Firstly they did have staff to carry things to your car, you just had to wait a few minutes - most probably for one of the staff members assigned to the warehouse to become available

Secondly why would a SALES person claim an item was out of stock when it was instock, we've established via point 1 it wont be the sales person who fetches it

Do you really believe Currys check everything before selling it? They'll be a few samples sent in for testing at head office, a check of the safety certificates and thats it, the same for every retailer who buys that product with the intention of selling it on

Fake goods - wouldn't happen, the only way fakes would be sold is if Currys were themselves duped into buying them

I really hope this Dyson breaks down, i cant wait to see how you'll deal with that situation if a 10 min wait instore has lead to this level of hysteria

zenmaster

blossomhill wrote: »

Ten minutes? Ten? That's ten minutes of your life you will never get back, when you could have been doing one of these

Or spend more than 10 minutes making a whiny post on an internet forum.

slashlover

A lot of assumptions here by the OP. How do you know that the sales assistant did not have a bad shoulder/back/leg where they could do their work but not carry heavy items?

It's also possible that due to the person having to leave the store premises and go into the car park, they may need a special type of insurance or training. (Lifting and carrying for example) which the sales assistant has not been trained on.

I don't work in Curry's, but a grocery store and when we get a delivery, if we are outside the store and get injured then we are not insured. If the driver gets injured inside the store (hurt back for example) then they are not covered. The cage of stock must be passed over at the front door.