Warning - finance facility

DCFC79

Gaz83 wrote: »

... so they are there?

I reckon Tinkerbell needs to book her husband in for a eye test.

garynuman

Ouch! Just been to their website and maxed out the sliders:


Borrowing £15000 + interest & fees** £25923.96 = Total to repay £40923.96


Sorry, but no-one in their right minds would seriously consider this would they!?

Gaz

Apples2

garynuman wrote: »

Sorry, but no-one in their right minds would seriously consider this would they!?

It's those who claim they have no money and cannot afford to lose the £80 who seem to have so much money to spend on these loans.

heatherboyle1963

i see by reading this forum im amongst a lot of idiots that have been conned by finance facility and now see they have closed........ any ideas how to get 79.95 back from them as i didnt use the loan an did notify them i would not be using the loan within the 14days cooling off period

Apples2

All this info would be in the forum post you have already read but anyway....

The Refunds Department, The Finance Facility, P.O. Box 215, Prescot, L35 1WA

Send it recorded delivery, request a FULL refund as you are inside the 14 days.
When you get nowhere, take it to the FOS and get them onboard, but have a go yourself first.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

poppasmurf_bewdley

If they've closed, it probably means they have no money so you would be banging your head against a brick wall trying to get anything back.

But if they've been forced to close by the financial authorities, then you may stand a chance. Do as Apples 2 suggests above.

Abzlad

Hi, I have had the misfortune of dealing with the idiots at the Finance Facility. I got conned but got my money back. Its a long hard fight but if you read their terms and conditions and do not breach them then you are entitled to your refund.

I had to wait six months before I could do anything as per there T&Cs. During that time I took out no loans or anything so was entitled to a refund. Amazingly they claimed I had taken out a loan but they could offer no proof. They claimed to have checked a credit reference agency which they clearly had not. I have a Experian account so checked myself. Nothing there. I told them this but they continued to stick to their guns claiming I had. I reported them to the Financial Ombudsman and to the FSA as they were in breach of their own terms and conditions. I also reported them to the local press in Liverpool and the local MP. They claimed to have posted proof three times when I asked for it for me taking out a loan and each time they blamed Royal Mail for not receiving it. If a company blames the local post service then they are clearly a lying scum bag of an organisation. (Text removed by MSE Forum Team) at customer services do not know what they are talking about if you call them. They will try to palm you off so make sure you know what you are talking about when calling them. A lovely lady at HMRC gave me this email

(Text removed by MSE Forum Team)

Basically if you are in the right and its been over six months which you must wait then you are entitled to a refund less £5 admin fee which they can keep. This is their own T&Cs and they must comply with it.

They are truly awful and state that if you take out any loan agreement within the six month period, even if its nothing to do with them then they keep the full amount. I wanted £4000 but all I kept getting offered was £300/£500 etc... rubbish. Also the first email you will get from them within about 30 seconds of handing your bank card details over is from a company whose director is a Paul McKenna. The same director as secret eye the same director as The Finance Facilty. Its a convenient way of saying you have been offered a the money so we can keep the money but they can only truly keep it until you agree to the loan. An offer does not mean you have entered into a contract so they can keep the money. I did my application at 9pm so was surprised to see I had been accepted so quickly and at that late hour.

I explained to the Ombudsman that if I paid a broker to find me a car at a value of £4000 but kept offering me old bangers at £300 then they are not doing there job properly. As they have a Consumer Credit Licence,which I tried to get revoked due to breaches of their T&Cs and blatent lies, then their practices and procedures should be thoroughly examined as its clearly a scam.
You will get your money back, just be patient and do not be fobbed off. They are truly the worst people around just behind ISIS.

GVCCE

Well I persude it all the way, costing me £95 in fees, to find out they've gone into liquidation!
The liquidation company (Duff and Phelps) have sent me the forms to try and get some money back but they've said it will probably be a pound in the penny payment. They sent me some paper work which was give a brief ohistory which led the company to go bust and they are claiming that it's people claiming the £80 charge back, plus interest that's sent them bust and that they obtained written and verbal consent from customers, to take this money!
It states that the shareholder (Secret eye holdings limited) traded under "The Finance Facility," "Quick Steps" and "TFF Loans"
It states the business closed a made staff redundant in November 2014? It also stastes that they sent cheques out to the people that the financial ombudsman awarded payment to (which includes me) up until Novemebr 2014!! Which is also a lie! It's so annoying to think that these !!!! holes, Gary, Lesley and Paul McKenna will only open the same sort of business under a different name and do the same again!

Stevie24

Hi guys,


I had a run in with these guys about a loan application I made, so I thought id raise it on here for 2 reasons - (1) to highlight to other unsuspecting possible victims and (2) to ask whether a refund of fees can be claimed.


I was desperately short of money when I applied with them, and they were supposedly guaranteed to find me a loan. All they did was refer to two guarantor lenders and then they retained my card details and took £79.95 out of my account on my payday without clearly informing me they would, its in the small print in their terms and conditions. During a 10 minute conversation with them in which the word "guarantor" never came up, they were convinced they could find me a loan - so they said.


Two leading guarantor companies contacted me to complete an application, but I never did have a guarantor and if I did have Id have gone to them direct. Why would I need a broker?


I have to admit I was a bit naïve and a lot desperate but I complained to the finance facility who said the £79.95 was payable because the referral to the guarantor loan company was accepted by said companies, and that was enough to make the fee payable. (EVEN THOUGH I WAS NEVER ASKED BY THEM IF I HAD A GUARANTOR). Off course I never got my loan.


Just a warning for anyone thinking about it. I have read elsewhere they can be forced to pay a refund if their referral doesn't result in a completed loan within six months (except for a £5 max fee the brokers can charge). Does anyone know if this true?

iolanthe07

I have read elsewhere they can be forced to pay a refund if their referral doesn't result in a completed loan within six months (except for a £5 max fee the brokers can charge). Does anyone know if this true?

Yes - but you have to follow their instructions exactly and be patient. Though if, as has been claimed, they have gone bust, you may only end up with a few pennies.