Warning - finance facility

GabrieleShaun1982

Apples2 wrote: »

You can keep waiting but you will never get your refund, they are simply stalling you.

You've done as requested, now fill out the form on


thanks for the answer and the link. really appreciate that. well I've contacted ombudsment since after it happened. Meaning January 2013. They started a battle with them that lasted an year. The last letter they sent was around April saying they had 7 days to pay me back. obviously they didn't answer so ombudsment told me that the only way to get my money back was to drag them to a small claim court. will have to pay everything in advance but only if I win the case all the expenses will be paid by them. on a minimum wage job where are you supposed to go. But that's another story. now what I want to understand, if they can get away with it, me that I'm an honest worker like lots of people here, what is stopping me to open a scam agency like that? I guess I'm too honest to do such a thing

GabrieleShaun1982

out of curiosity how many people managed to get their money back after 6 months waiting?

tesnmillie

I wish i had read this thread before applying for a loan with these people.
I applied when they sent me an email. After searching the website i could not see anywhere that stated a fee applied so i went ahead and applied (believing it was free). I was asked to verify my bank details to prove I held a UK bank account, again at no point was i told a fee would be taken from my account. I was asked to verbally sign the T&C's and again never told a fee applied.
A week later i receive an email with an attached invoice, to my disbelief it said a fee of £79.95 needed paying. I contacted the company who basically said i had verbally agreed to the terms and the fee needed paying, they also told me when i questioned them about being told upfront about a fee that they don't have to tell me before hand !!!. I asked for transcripts of my phone conversations and was told i had to pay them £10 per phone call before they send them out.
At no point whilst on the phone did the person on the phone bother to tell me that this company had take the money from my account i was unaware the money had gone untilli checked my account that night to find out i was £79.95 short.
So as it stands today iam £79.95 short in my account, no loan was completed with this company and iam spending my evening filling out complaint forms.

Please do not use this company and don't make the mistake of giving them your bank details!! This complaint has also gone to the financial ombudsman and FCA.

Gaz83

tesnmillie wrote: »

I wish i had read this thread before applying for a loan with these people.
I applied when they sent me an email. After searching the website i could not see anywhere that stated a fee applied so i went ahead and applied (believing it was free). I was asked to verify my bank details to prove I held a UK bank account, again at no point was i told a fee would be taken from my account. I was asked to verbally sign the T&C's and again never told a fee applied.
A week later i receive an email with an attached invoice, to my disbelief it said a fee of £79.95 needed paying. I contacted the company who basically said i had verbally agreed to the terms and the fee needed paying, they also told me when i questioned them about being told upfront about a fee that they don't have to tell me before hand !!!. I asked for transcripts of my phone conversations and was told i had to pay them £10 per phone call before they send them out.
At no point whilst on the phone did the person on the phone bother to tell me that this company had take the money from my account i was unaware the money had gone untilli checked my account that night to find out i was £79.95 short.
So as it stands today iam £79.95 short in my account, no loan was completed with this company and iam spending my evening filling out complaint forms.

Please do not use this company and don't make the mistake of giving them your bank details!! This complaint has also gone to the financial ombudsman and FCA.

Sorry you've been bumped. But the fee is mentioned on their Terms and Conditions page on their website. It's not hard to find. Terms is at the bottom and Fees is about a third of the way down the page.

The £10 is standard practice for a subject access request. It's perfectly legal.

Instead of wasting your time complaining to the company (and the Ombudsman*) then just follow their refund procedure, also explained in the Fees section of the Terms page:

Any requests for a refund must be made in writing to: The Refunds Department, The Finance Facility, P.O. Box 215, Prescot, L35 1WA. You must enclose a stamped and addressed envelope for our reply, which will be within 21 days.

If they don't reply within 21 days, then you contact the Ombudsman. There's been anecdotal evidence on here suggesting that people contacting the Ombudsman before going through a company's own refund procedure are having their complaint dismissed, as the Ombudsman views that the company should have the chance to solve an issue first.

Write to request a refund, chalk it up to experience, and move on.

KingdomVince

Dear all,

I am another customer who has been stung by this company. I don't wish to go into my details but I have got a lot of support by reporting them to the Financial Ombudsman who are now looking into my case. I strongly advise you to contact them and get them to look into your case.

The number is 0300 123 9 123

Apples2

If you are old enough and capable enough to dish out your bank details, how come you are unable to request your refund yourself?

Nothing wrong with the FOS but you should be able to at least TRY yourself first.

DCFC79

Apples2 wrote: »

If you are old enough and capable enough to dish out your bank details, how come you are unable to request your refund yourself?

Nothing wrong with the FOS but you should be able to at least TRY yourself first.

Seems easy enough to me, write letter and send, wait x number of weeks for a response and if no reply then contact the FOS simples.

Chubbandh

h2402 wrote: »

I hope this will help others to avoid this horrible company as I wish more than anything I'd read a review before I used them!
I signed up on Friday to their site (thinking it was free), was asked for bank details so they could take and refund 50p from my account to check it was valid. Once this was done, they said they would need to call me to confirm my application. On this call I asked them to cancel my application because I had found another source of lending. They said they would do so. I have since been inundated with calls and text messages from lenders (they sold my information despite my cancellation). I checked my internet banking last night, and they had charged me £69.95. I checked their website and way down in the t&c's it says that's the fee they will charge when you accept a loan - this is not written anywhere on their website other than the t&c's section, and was not mentioned on the phone once. I called them today, and they said because my application was completed online and a lender accepted me (NOT me accepting a loan) that gave them the right to charge me their fee. I pointed out that they hadn't even done the 50p in/out check on my bank account to which they responded that because it is so small, it wouldn't show up on my statement (RUBBISH, I've seen 0.01 from PayPal before to verify my account). Basically, they will not refund me because my application was processed, despite me asking them to cancel it. Apparently between my asking them to cancel and them passing it to their payments department, I was accepted by a lender and therefore owe them a fee. I pointed out that this was their own internal delay and why should I pay an extortionate fee for them doing absolutely nothing - the woman on the phone basically rambled over the same script a few more times before I outright asked if I would get my money back since they did nothing for me, and funnily enough I was told no.

Sorry for my rambling post, but basically, please, please, please don'tuse this company, they are preying on people in financial difficulty and, had I accepted a loan, their fee would have come out before I received the funds anyway, and I would have had an informal overdraft charge to deal with too.

I guess you live and learn and I will definitely be reading t&c's in the future, but I hope this helps others avoid being conned out of £70!

I have just had this company charge £79.95 to my account. They say that they did me a service and played a recoding of me confirming my name. I have never spoken to anyone of their consultants, they are rude and they don't let you talk. I shall be taking this further, I have ordered and inbound call statement from my phone company and I shall be writing an email (as suggested by the FSA, as then you have electronic receipt/copy) they have 8 weeks to reply and if they don't or your not happy go to the ombudsman who will do an individual investigation on your behalf. I know that I read about the charge and took the on-line application no further and this was 4th September they say I spoke to them at 17.18pm that day (which is a tough time of day to take a call for me) and I confirmed all my details. I will dispute this, I realise it'll take a while but I can't afford to loose £80!

[Deleted User]

Alternatively, just write to them for a refund.

Fruit_and_Nut_Case

Too bad people only seem to find this thread after they've been stung.