Nhs discounts daily!!

mahmooduk

I purchased a deal from nhs discounts daily samsung S3 MOBILE PHONE AND PAID £330 ON 18TH JULY 2012.was told they would be dispatched within 21 days of the deal ending.money was taken from by bank account straight away.
I still haven't received the one and have no form of contact with these people other than email which I have done several times but am getting nowhere with them at all they just keep saying they will be sending it soon!!! EVERYTIME THEY SAYING on friday ur mobile phone is coming and 8 friday gone nothing.
can i have they contact number ? i dnt have contact no

Any advice would be appreciated thank you :money:

a.gibb78

mahmooduk wrote: »

I purchased a deal from nhs discounts daily samsung S3 MOBILE PHONE AND PAID £330 ON 18TH JULY 2012.was told they would be dispatched within 21 days of the deal ending.money was taken from by bank account straight away.
I still haven't received the one and have no form of contact with these people other than email which I have done several times but am getting nowhere with them at all they just keep saying they will be sending it soon!!! EVERYTIME THEY SAYING on friday ur mobile phone is coming and 8 friday gone nothing.
can i have they contact number ? i dnt have contact no

Any advice would be appreciated thank you :money:

Contact your bank, if you paid with creditcard you should be covered. I'm in the same position, i believe we both have been the victims of fraud.

Report them to this number also 0300 123 2040, its for online fraud. I should find out this wk if i get my money back from my bank.

wealdroam

mahmooduk wrote: »

Any advice would be appreciated thank you :money:

You could try reading the article mentioned in the post immediately before yours.

Another MSE article worth reading is their Debit Card Chargeback guide.

grubaarmada

Hi Bartypb, I contacted them via telephone and asked for the chargeback - it took a a good few minutes to sort it all out due to the slight language barrier, however they had no problems in getting the chargeback and has now been credited to my account. HSBC did say that they could dispute it if they could prove they sent me the goods. However, almost one week later all is good and the money is still there! Grab your money whilst you can.

Also, I did contact Action Fraud previously but they recommended I contact Citizens Advice who in turn recommended I contact nhsdiscountsdaily in writing but also mentioned the chargeback which was the other option. I went with the latter and succeeded. Don't let them get away with it. I've accepted losing £6.99 but didn't want to lose £75!!

Good luck everyone. Don't hold out hoping that your goods will arrive (see dodge1980's message regarding going into administration).

grubaarmada

Also, the worrying thing is is that they are still offering new deals on their website so perhaps Action Fraud will now take some form of action if everyone contacts them.....

a.gibb78

I asked them for a contact address or phone number on sat, just got this email !0 mins ago

Please forward complaints to me via email and I will pass on to relvent person.

Regards
Natalie Cole
Customer Service Manager


Also got an email with there latest daily promotion, they are definitely fraudulent , and look to still be operating.

nikkiharrison68

I also purchased an Amazon kindle... after a lot of hassle and stress and numerous emails sent Natalie Cole "worst customer service manager", has stopped replying to my emails. I have seeked advice from different organisations... I contact trading standards and citizens advice, I was told to go on the advice guide org website and search for distance selling letter- I used the template provided and I sent that to natalie cole. Not surprised to get no response from her. I then contacted Action fraud on 0300 123 2040. Who have been a massive help!
The have listed the the case as a crime case and forwarded it on to the national fraud intelligence bureau and said no need to contact the police as this is the step above.
I then went to my bank (Halifax) as i paid for my kindle by debit card and wasn't sure where I stood. The are issuing me a forced re-charge so I will have the money back in 3-5weeks it will basically be arrested by the bank from zappideals account.
So hopefully all will work out and I actually will get the money bank... I would urge everybody to call the action fraud team so they can build a bigger case and not let this company away with it!!!
Nikki Harrison

wealdroam

mahmooduk wrote: »

i paid £330 from my MBNA credit card

As you used a credit card, you really should consider making a claim under Section 75 of the Consumer Credit Act 1974.

Have a read of MSE's article on Section 75 Refunds.

a.gibb78

mahmooduk wrote: »

thanks you so much everyone

i m still having hope to get my samsung s3 phone.
i will wairt this week if they can send.
i m going report fraud action teams as well about that website
they taking ppl money and using it.
i paid £330 from my MBNA credit card
i got email from ceo of these all fake company ....

emma.phillips@wowbuys.com

Emma Phillips

Director of Client Services
Wowbuys Ltd

everyone have to email emma philips as well
if anyone they contact no then please share here

Contact your bank immediately, trust me your phone will never arrive. I've been waiting on a samsung S3 to. I contacted my bank on friday and got a credit on my account yesterday. This company seem to be just messing everyone about, then i reckon they will go into liquidation, disappearing everyone's money.

MS_Non_expert

Just received:

Dear Customer

We write with reference to your recent Kindle purchase via the NHSdiscountsdaily Website. As you are aware we have been experiencing supply and delivery difficulties for this product and have now been informed by the supplier that all vouchers have been withdrawn from our contract.

What does this mean to you?
You are protected under section 6.6 of our Terms and Conditions.


What happens next?
You will receive a letter via post by Friday 28th September to confirm the next steps in claiming your full refund.


We thank you in advance and sincerely apologies for any inconvenience caused, as a Company we are doing everything we can in accordance with our Terms and Conditions to resolve this matter for you.


Kind Regards


Wowbuys Ltd