2 day old Samsung Galaxy S3 Broken Screen Help!

Lifes_Grand_Plan

grumbler wrote: »

What about higher insurance premiums in years to come?

Rusty! wrote: »

You do realise that insurance tends to come with an excess, that couple with next years premium increasing means it may not be sensible to claim.

Err... you do both realise that "free" insurance that comes with a bank account doesn't have a premium to increase :T

grumbler wrote: »

At least you know exactly what happened to the phone and what was repaired/replaced.

What does it matter whats happened to it... its a phone, it just needs to work....

grumbler wrote: »

No, it shouldn't be in 'as new' condition and reconditioned phones from insurance companies are usually repaired faulty/broken phones from their 'pool'.

Err.. even if they wereall repaired (which they aren't, a lot are customer returns under distance selling regs that can't then be resold as new phones....), they would be repaired to as new condition... are you really naive enough to think an insurance company could get away with sending out phones with huge scratches on or cracked screens, functions not working....

grumbler

Lifes_Grand_Plan wrote: »

Err... you do both realise that "free" insurance that comes with a bank account doesn't have a premium to increase :T

Yes, I did realise that after posting.
That said, it's not uncommon for the excess to rise for repeated claims, that is essentially about the same.

What does it matter whats happened to it... its a phone, it just needs to work....

I does matter. Very often phones have inconsistent faults that are difficult to identify and repair. It's not uncommon to send a repaired phone back to the company in a week, then keep it sending back again and again.

Err.. even if they wereall repaired (which they aren't, a lot are customer returns under distance selling regs that can't then be resold as new phones....),

As I said, insurance companies often have their own pools of repaired phones. They send you a replacement, then repair your phone and add it to the pool. Generally, these pools have nothing to do with the phones returned by customers to retailers, but I concede that there can be exceptions and you can be lucky to get a returned new handset as a replacement.

they would be repaired to as new condition...

Yes - in theory. Unfortunately, practice is different.

are you really naive enough to think an insurance company could get away with sending out phones with huge scratches on or cracked screens, functions not working....

I am not naive. Scratches are pretty common. However, if my memory doesn't fail me, I have not said anything about 'huge scratches' and 'cracked screens' in my post.

otester

You should have a had a protective case on it, the design of the Galaxy S3 unlike the Galaxy S2 and the iPhone 5 doesn't have a rim around the glass and it's curved so if you drop it face down the glass will take all the impact.

I blame Apple, they patented straight lines.

societys_child

I blame Apple, they patented straight lines.

and rounded corners . . .

Aidy

Nat West Silver Account

£8 per month gives you:

European Travel Insurance
Mobile Phone Insurance– including iPhone
Five music downloads every month from hmvdigital
Three DVD rentals and up to 2 hours online streaming every month from LOVEFiLM

Downloads are worth £3.50, Lovefilm a fiver? so phone insurance and travel insurance 'free'.

Works for me.

http://www.natwest.com/personal/current-accounts/g1/select-silver-account.ashx#tabs=section1

grumbler

Unlike with your NatWest, European travel insurance is really free for me with my Nationwide and Santander accounts. Yes, I have two of them just because they are really free.

And it doesn't matter how much downloads and DVD rentals are worth unless you really need them, not just use because they are 'free'.

NVRAM

Thankfully I recently received 24months free mobile insurance
My S3 has fell from the roof of my car, had it in a rubber case, tis fine.

Wouldn't really say it's the networks fault mate, unlucky and you'll have to take this on the chin.

As for people above whining about mobile insurance.... the phone is the best part of £500, a small device you have with you all the time, it makes sense.

JJ_Egan

The outer screen is replaceable very cheaply via Ebay but the digitizer part is far more expensive if that is also needed .

jje

robbies_gal

i have the natwest silver account cheaper insurance than anywhere else as we have 2 phones as joint account holders

Rusty!

JJ_Egan wrote: »

The outer screen is replaceable very cheaply via Ebay but the digitizer part is far more expensive if that is also needed .

jje

The digitizer is the 'outer screen' :huh: