2 day old Samsung Galaxy S3 Broken Screen Help!

mattyprice4004

kuriaken50 wrote: »

Well thanks for the unhelpfull reply and for stating the obvious. Gorilla glass is obviously not indestructable.. but to fall from less than two feet high on its back which was incidentally protected by a rubber sheath and to shatter the screen like it had been shot is ridiculous and would suggest a fault in the manufacture.

As for trading standards laughing at me I would suggest that it is only you who finds my situation funny. Sarcasm is not helpfull or appreciated. My incident is genuine.

You dropped it, it's your fault. It's a glass screen, try dropping a very thin mirror with a bit of rubber on it 2 feet, it'll break.

How about taking responsibility for your actions - this is exactly what's wrong with the country these days, full of people blaming others for their mistakes.

Your naevity is genuine, your complaint is not.

*awaits post telling me how unhelpful this post was*

ess0two

Highly comical you drop the fone and claim its faulty.

banger9365

Gorilla glass and Gorilla glass II is strong for a phone and other thing like TV's but will break and scratch
is it a fault with the phone NO
is it user error YES ,you been told that 12 time so far on the forum ,make it 13 now ,
it could be poor design off the phone ,curved screen and no lip on the edge off the phone ,but i do not think so ,i know of about 15 SGS3 that have been dropped including mine and still good has new (we have got them in premium case eg otterbox defender ,case-mate tough,ect),

i am sorry to say you have been very unlucky and it might be time to look at your home insurance to see if yours cover for mobiles/personal belongings ,
with it been this kind of indecent you should be cover,

good luck and i am sorry to hear about your phone

p.s Gorilla glass II is thinner than Gorilla glass

or change it your self http://forum.xda-developers.com/showthread.php?t=1735327
parts http://www.ebay.co.uk/sch/i.html?_trksid=p3984.m570.l1313&_nkw=Samsung+I9300+S3+Blue+LCD+%2B+Touch+Screen+Glass+Digitizer+Assembly+with+Frame+&_sacat=0

chanz4

So if I drop my plasma, I can claim its faulty? dam wish I knew

JJ_Egan

Two points .
One warranty does not cover accidental damage .
Two by dropping the phone from xx height and it breaking could you claim it was not fit for purpose . That would in reality require advice from trading standards as how to go about such a task .That task may prove a very expensive task requiring engineers reports etc .

Samsung and any large company you are always better writing a letter i find .
DIY repair for the glass / digitizer are on ebay .

jje

anonymousie

It's your fault, you dropped it, no question.

No for the practical advice. Home contents insurance?

kuriaken50

Pardon my cynisism but do most of you guys work for Samsung?

As for being naive 1 yes I did drop the phone from a small height 2 yes it was my fault
The way in which the screen reacted was nothing like the commercials they brag about showing steel ball bearings being dropped onto the screens without fracture.. thus making false claims as to its strength.

Fact! I have it on good authority that from discussing this elsewhere it has been proven that the glass in the S3's on display in phone shops (which they proudly try to scratch without lkeaving a mark) is specially toughened for their demos and not the same glass as you wouyld actually buy.. but they don't want people to know this! for obvious reasons.

I am not some spotty little oik with loads of money who just got fed up with his phone and decided to break it and com,plain. My complaint is about faulty manufacture and I will be taking this up with watchdog so lookout for this as Trading standards have not even returned my call because they are obviously too busy with other people moaning about something because as you infer they should accept Top prices for inferior goods.

It is people like you who either work for these multinational companies or allow them to get away with hoodwinking and producing inferior goods.

Enough said I wont bother this forum again or read anymore sarcastic comments. But at least it is another reply to add to your tally which seems to be the only reason you chose the response you did.

Try being sympathetic and helpfull to others. It will be more life enriching for you.

mattyprice4004 wrote: »

You dropped it, it's your fault. It's a glass screen, try dropping a very thin mirror with a bit of rubber on it 2 feet, it'll break.

How about taking responsibility for your actions - this is exactly what's wrong with the country these days, full of people blaming others for their mistakes.

Your naevity is genuine, your complaint is not.

*awaits post telling me how unhelpful this post was*

thegoodman

I don't know what help one can give you.
The phone is damaged due to that. The warranty only covers the fault due to manufacture fault.

Guys_Dad

kuriaken50 wrote: »

Pardon my cynisism but do most of you guys work for Samsung?

As for being naive 1 yes I did drop the phone from a small height 2 yes it was my fault
The way in which the screen reacted was nothing like the commercials they brag about showing steel ball bearings being dropped onto the screens without fracture.. thus making false claims as to its strength.

Fact! I have it on good authority that from discussing this elsewhere it has been proven that the glass in the S3's on display in phone shops (which they proudly try to scratch without lkeaving a mark) is specially toughened for their demos and not the same glass as you wouyld actually buy.. but they don't want people to know this! for obvious reasons.

I am not some spotty little oik with loads of money who just got fed up with his phone and decided to break it and com,plain. My complaint is about faulty manufacture and I will be taking this up with watchdog so lookout for this as Trading standards have not even returned my call because they are obviously too busy with other people moaning about something because as you infer they should accept Top prices for inferior goods.

It is people like you who either work for these multinational companies or allow them to get away with hoodwinking and producing inferior goods.

Enough said I wont bother this forum again or read anymore sarcastic comments. But at least it is another reply to add to your tally which seems to be the only reason you chose the response you did.

Try being sympathetic and helpfull to others. It will be more life enriching for you.

I read you initial post and the one I have quoted. I can see why you are upset, and I do sympathise with your new handset getting damaged. Believe me, nowhere near as upset as when I discovered that my car didn't do the mileage quoted in writing on their sales literature.

Joking aside, your posts come across as being from someone who is never wrong and anyone who disagrees with you is ridiculed. You know "for a fact" that the demonstration handsets are up-specified, that the broken screen was obviously a manufacturing fault, not that it could have been the way it fell that caused it.

I think you are right. There is no one on this forum who can help you, so best to leave as you suggest.

Good luck with Trading Standards, Ann Robinson et al, though. No doubt they will agree with you.

diamonds

kuriaken50 wrote: »

Fact! I have it on good authority that from discussing this elsewhere it has been proven that the glass in the S3's on display in phone shops (which they proudly try to scratch without lkeaving a mark) is specially toughened for their demos and not the same glass as you wouyld actually buy.. but they don't want people to know this! for obvious reasons.
.

If thats the case i'd be getting a glass specialist "instore" recording the same item and pressure on both screens showing the difference in them & taking action against Samsung in small claims court.