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Sent phone back but they say did not get it.

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Comments

  • irishjohn
    irishjohn Posts: 1,349 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    grumbler wrote: »

    That said, I agree that the entire system of RM recorded signed for mail is flawed.

    Not sure about this - for £1 Royal Mail ensure that on delivering the package / letter they require someone at the address to sign accepting the delivery.

    If a more comprehensive guaranteed tracking from post to delivery is required then it is available by buying the product from Royal Mail which provides that service at a higher cost.

    Where's the flaw?
    John
  • grumbler
    grumbler Posts: 58,629 Forumite
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    edited 27 August 2012 at 3:37PM
    irishjohn wrote: »
    Not sure about this - for £1 Royal Mail ensure that on delivering the package / letter they require someone at the address to sign accepting the delivery.
    'Someone' is the key word here. 'Someone's' signature in fact doesn't prove anything. Any signature has a value only if the person who signed is not unknown.
    If a more comprehensive guaranteed tracking from post to delivery is required then it is available by buying the product from Royal Mail which provides that service at a higher cost.
    Yes, the price is higher, but similarly to a signed for mail it doesn't guarantee anything. No court will accept 'someone's' signature as a proof.
  • custardy
    custardy Posts: 38,365 Forumite
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    grumbler wrote: »
    'Someone' is the key word here. 'Someone's' signature in fact doesn't prove anything.
    Yes, the price is higher, but similarly to a signed for mail it doesn't guarantee anything. No court will accept 'someone's' signature as a proof.

    So you send a signed item to a business
    then what?
    every item needs a named recipient and that recipent must come to receive deliveries?
  • custardy wrote: »
    well you are assuming its worth more?
    Proof of delivery puts the OP in a strong position

    OP,does the tracking show a sig?

    Yes it shows a sig. The phone was certainly worth more than 40something quid.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    grumbler wrote: »
    'Someone' is the key word here. 'Someone's' signature in fact doesn't prove anything.
    Yes, the price is higher, but similarly to a signed for mail it doesn't guarantee anything. No court will accept 'someone's' signature as a proof.


    Carriers as royal mail only deliver to addresses, no id is requested unless the senders pay for that service. Also most of the xda's have built in GPS so can track where they are/
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • custardy
    custardy Posts: 38,365 Forumite
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    Yes it shows a sig. The phone was certainly worth more than 40something quid.

    So are the company denying the sig is valid?
  • grumbler
    grumbler Posts: 58,629 Forumite
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    custardy wrote: »
    So you send a signed item to a business
    then what?
    every item needs a named recipient and that recipent must come to receive deliveries?
    It's not my job to deliver mail and to develop a procedure of obtaining a reliable proof of the delivery.

    If it were my job, I'd ask for an ID of the person signing for the mail and for a proof that this person is authorised by the business to sign for a recorded mail. I'd make notes about both documents on the slip.
  • custardy
    custardy Posts: 38,365 Forumite
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    grumbler wrote: »
    It's not my job to deliver mail and to develop a procedure of obtaining a reliable proof of the delivery.

    If it were my job, I'd ask for an ID of the person signing for the mail and for a proof that this person is authorised by the business to sign for a recorded mail. I'd make notes about both documents on the slip.

    grumbler indeed
    you seem to be thinking small scale
    many businesses have 1 point of delivery
    multiple depts,people etc(some even have mail diverted on route,so the mail isnt even addressed to the delivery address. common with banks)
    So that 'authorised' person isnt going to be named on the items
    deliveries are systems that work most of the time
    if you want systems that cover waiting,checking ID etc,then the costs will rise massivly
  • grumbler
    grumbler Posts: 58,629 Forumite
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    edited 27 August 2012 at 4:52PM
    custardy wrote: »
    ...
    So that 'authorised' person isnt going to be named on the items
    The company is named. It's up to the company to decide what exactly employee(s) is (are) authorised to sign for mail and to provide them with some documents proving this authorisation. No authorised person, no delivery. As simple as that.
    deliveries are systems that work most of the time
    if you want systems that cover waiting,checking ID etc,then the costs will rise massivly
    As I said, for any carrier it has to be a balanced decision based on the risks and the costs related to being unable to prove the delivery should they need to.

    I don't see any problem with checking an ID to make sure that the name is the same as the person 'prints' on the slip and ticking some boxes in the slip to note what ID (and other documents if needed) was checked.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    grumbler wrote: »
    The company is named. It's up to the company to decide what exactly employee(s) is (are) authorised to sign for mail and to provide them with some documents proving this authorisation.
    As I said, for any carrier it has to be a balanced decision based on the risks and the costs related to being unable to prove the delivery should they have to.

    so you are now splitting the intended recipient from the signatory?
    So then what? delivery company says it was delivered to Mr X,recipient says they have never heard of them?
    personaly you strike me as someone who throws out ideas because thats how you deem it should be,regardless of feasibility.
    The simple answer is your proposal is unworkable in real terms.
    Delivery services are a one size fits most.
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