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Sent phone back but they say did not get it.

Fiftyshades
Fiftyshades Posts: 32 Forumite
in Mobiles
I sent my phone back recorded delivery still got the proof.

They say they did not get it, even though royalmail website says its been delivered.

What can I do?
«13456

Comments

  • Fifer
    Fifer Posts: 59,413 Forumite
    10,000 Posts Combo Breaker
    Who did you send your phone to and why? (And regardless, send them a copy of the RM proof of delivery).
    There's love in this world for everyone. Every rascal and son of a gun.
    It's for the many and not the few. Be sure it's out there looking for you.
    In every town, in every state. In every house and every gate.
    Wth every precious smile you make. And every act of kindness.
    Micheal Marra, 1952 - 2012
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Email them the electronic Proof of Delivery or just a link to it with the tracking number.
  • keith1950
    keith1950 Posts: 2,597 Forumite
    1,000 Posts Combo Breaker
    icon1.gifSent phone back but they say did not get it.
    I sent my phone back recorded delivery still got the proof.

    They say they did not get it, even though royalmail website says its been delivered.

    The only problem is that even if it is Royal Mail that has lost it your only covered up to £46- it should have been sent Special Delivery .
  • grumbler
    grumbler Posts: 58,629 Forumite
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    As RM site says clearly that it was delivered, are you accusing RM of fraud implying that they may have lost it?

    That said, I agree that the entire system of RM recorded signed for mail is flawed.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    keith1950 wrote: »
    The only problem is that even if it is Royal Mail that has lost it your only covered up to £46- it should have been sent Special Delivery .

    well you are assuming its worth more?
    Proof of delivery puts the OP in a strong position

    OP,does the tracking show a sig?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If it has a sig, then the recipient has lost it, not RM. Their problem, not yours.
    No free lunch, and no free laptop ;)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    macman wrote: »
    If it has a sig, then the recipient has lost it, not RM.
    Another scenario, unlikely yet not impossible, is that RM delivered it to a wrong address.
    There are other, more unlikely, scenarios.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    grumbler wrote: »
    Another scenario, unlikely yet not impossible, is that RM delivered it to a wrong address.
    There are other, more unlikely, scenarios.

    yup,but thats the same for every item they(and evry carrier) deliver
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 27 August 2012 at 3:17PM
    Not every carrier. Some carriers use GPS stamp for the signature. I think all carriers must check your full name against the addressee and ask for some proofs of ID and address if the name is different.

    However, it is up to a carrier to make a balanced decision as if a wrong person signs for a mail, this signature by itself doesn't prove anything and it is the carrier that will be held liable for the loss.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    grumbler wrote: »
    Not every carrier. Some carriers use GPS stamp for the signature. I think all carriers must check your surname against the addressee and ask for some proofs of ID and address if the surname is different.

    should or must?
    I can tell you from experience,its hard enough to get people to grasp the concept of ID when collecting packages.
    You would also have to change RMs remit.
    They deliver to addresses,not people
    You would also change a 30 second 'transaction' into minutes of waiting for ID
This discussion has been closed.
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