Orange 'Free' Broadband

WillBanyard

My Letter says the 28th of October for disconnection.

As I've been doing some home work, I've found I can get 600mins, unlimited texts and some mobile internets for £3.08 on a sim only plan through cashback from O2. Best line rental/BB I can find is talktalk £12.75, so called unlimited.

I did ask when I last called what the deadline is for the legal team to reach a conclusion, under the presumption that those with normal jobs have to fulfil their role to a certain specified date. But no, apparently they don't have any incentive to work quickly or efficiently. If the company is so intent on maximising profits...? etc etc

nickbirkin

https://www.facebook.com/#!/photo.php?fbid=10151254326748109&set=a.468715618108.283572.521408108&type=1&theater

Thanks for the thanks but most are due to WillBanyard who discovered it.

Eva49

Just got off the phone to case manager

His spreadsheet has 40 cases, but he is unsure of the number on his colleagues.

An 'Outbound Team' have been set up and briefed to contact customers with 'multiple offers'. he is unaware of what resolution will be.

Call will come via 0845 or 0844 number

Meeting comprised following sections:

Value team ( brand damage limitation)
Business section
Legal team
Ofcom

I am 2nd on list to be called! so......am patiently waiting

nobby1963

Eva49 wrote: »

Just got off the phone to case manager

His spreadsheet has 40 cases, but he is unsure of the number on his colleagues.

An 'Outbound Team' have been set up and briefed to contact customers with 'multiple offers'. he is unaware of what resolution will be.

Call will come via 0845 or 0844 number

Meeting comprised following sections:

Value team ( brand damage limitation)
Business section
Legal team
Ofcom

I am 2nd on list to be called! so......am patiently waiting

I guess the first person on the list must be getting some deal or is haggling a lot

Eva49

nobby1963 wrote: »

I guess the first person on the list must be getting some deal or is haggling a lot

Ha ha ha ......well I am still waiting! Yawn!

Expect they need lunch and a script to be drawn up first!

montage

I wouldnt hold your breath.. they know how to pacify people just a bit too well for my liking.

Eva49

Guess it's poets day at Orange!
But it seems they are only going to address the complaints that have been logged!
Hmmmm and with Ofcoms backing!

moon777

Eva49 wrote: »

Guess it's poets day at Orange!
But it seems they are only going to address the complaints that have been logged!
Hmmmm and with Ofcoms backing!

All complaints are logged - I would have thought! I guess you mean those who followed the complaints procedure + ofcom complaint and have a 'case manager'.

I really think those of you who rang today are being strung along - ring you back shortly, ring him back within a week, specialist teams, dedicated case officers - no offense to yourselves, but really have you not learned better in your years with Orange?!

They are just playing games laughing away at us. I am so glad i moved my broadband already - i can't stand this company anymore.

I now have to decide between small claims, cancel DD and fight consequences, or just wait forever for a response - to cancel my mobile contract! What a joke EE are.

diamonds

Eva49 wrote: »

Just got off the phone to case manager

His spreadsheet has 40 cases, but he is unsure of the number on his colleagues.

An 'Outbound Team' have been set up and briefed to contact customers with 'multiple offers'. he is unaware of what resolution will be.

Call will come via 0845 or 0844 number

Meeting comprised following sections:

****Value team ( brand damage limitation)****
Business section
Legal team
Ofcom

I am 2nd on list to be called! so......am patiently waiting

EXACTLY lol

diamonds

I'm informed mailshots to OBB account customers are on the way out, the content is similar to the info available here:

http://shop.orange.co.uk/mobile-phones/phones/breakcover